MJ Rizkalla | Page 6

I have always had great service from all of the staff at Toyotatown! I always feel like a valued customer from the service department. All the questions I have about both my car and my wife’s car are thorou Toyotatown! I always feel like a valued customer from the service department. All the questions I have about both my car and my wife’s car are thoroughly explained by the service advisors as well as offering any recommendations that may need to be addressed! Very thorough in a timely fashion! More

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I brought our 2018 Toyota Highlander to the dealership for its regular service. Handling the vehicle was M.J. Rizkalla, the service advisor. As always, M.J. was friendly and courteous, and he provided me for its regular service. Handling the vehicle was M.J. Rizkalla, the service advisor. As always, M.J. was friendly and courteous, and he provided me with a detailed explanation of what needed to be checked in the car. I have complete trust in this dealership, and my confidence in M.J. is unwavering, as he consistently offers the best advice to keep our car in excellent condition. In our household, we own three Toyota cars, one of which is a 2007 Toyota Sienna. Throughout its life, the Sienna has always been well maintained at this dealership, Toyotatown. I prefer to bring all our Toyota vehicles here, knowing they will receive the utmost care and expertise. My experience with M.J. Rizkalla and Toyotatown has been consistently positive, which is why I continue to rely on their services for the maintenance of our vehicles. More

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Have had great service anytime I have taken my car in for maintenance service checks. Would highly recommend this dealership. maintenance service checks. Would highly recommend this dealership. More

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MJ Rizkalla provided us a very honest and reliable work on performing our car Maintenance Schedule Service. I am also glad they have a shuttle service. on performing our car Maintenance Schedule Service. I am also glad they have a shuttle service. More

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Went for a service package, always nice to see MJ my service advisor. He looks after me and I listen to his advice on what service needs to be done on my cars. service advisor. He looks after me and I listen to his advice on what service needs to be done on my cars. More

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Good service, hrlpfull and deal with credibility. Give a good treatment with great skills. Excellent. Give a good treatment with great skills. Excellent. More

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MJ was very helpful. He kept me up to date on the service to my vehicle and made suggestions on how to maximize my car’s performance. He kept me up to date on the service to my vehicle and made suggestions on how to maximize my car’s performance. More

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He was very helpful in arranging a ride for me as the work was taking longer than planned. He called to update me on the work and explained why something should be done. He has a good sense of humour wh work was taking longer than planned. He called to update me on the work and explained why something should be done. He has a good sense of humour which I appreciate. L white More

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MJ ( Service Advisor) is the first and to my recent recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level of; I care about my customers actually exists anywhere on planet earth. Our repair was in excess of $4,000 dollars on an 11 year old Prius V, but now that we’ve had the vehicle back and it has done its monthly commute to Ottawa from London, the car drives like new again, good work Team Toyota, finding a service technician that understands the Synergy drive system is like finding a jewel in the Nile. To MJ - you sir should be training your Service Advisor peers Coast to Coast in Canada on how to do their job. I sometimes have to explain $4,000 hvac repairs to customers, it is a high wire act at the best of times, you sir have perected that high wire act. Thank you again for a job WELL DONE Rob and Christine More

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The dealership has always provided me excellent service. MJ was the person who helped me and I appreciated his kindness and the clarity of his explanation of what would be taken care of in this service. He MJ was the person who helped me and I appreciated his kindness and the clarity of his explanation of what would be taken care of in this service. He went over what needed to be done, and discussed with me the issues I raised about the brakes, for instance. I also appreciate the flexibility in scheduling the service, because I needed to change the date and time, but that was not a problem. It is always a pleasure to have a service for our Toyota at ToyotaTown! More

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