MJ Rizkalla | Page 7

MJ ( Service Advisor) is the first and to my recent recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level recollection the only person who immediately replies to voice messages. Not once but twice over a few days. I honestly didn’t believe that this level of; I care about my customers actually exists anywhere on planet earth. Our repair was in excess of $4,000 dollars on an 11 year old Prius V, but now that we’ve had the vehicle back and it has done its monthly commute to Ottawa from London, the car drives like new again, good work Team Toyota, finding a service technician that understands the Synergy drive system is like finding a jewel in the Nile. To MJ - you sir should be training your Service Advisor peers Coast to Coast in Canada on how to do their job. I sometimes have to explain $4,000 hvac repairs to customers, it is a high wire act at the best of times, you sir have perected that high wire act. Thank you again for a job WELL DONE Rob and Christine More

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The dealership has always provided me excellent service. MJ was the person who helped me and I appreciated his kindness and the clarity of his explanation of what would be taken care of in this service. He MJ was the person who helped me and I appreciated his kindness and the clarity of his explanation of what would be taken care of in this service. He went over what needed to be done, and discussed with me the issues I raised about the brakes, for instance. I also appreciate the flexibility in scheduling the service, because I needed to change the date and time, but that was not a problem. It is always a pleasure to have a service for our Toyota at ToyotaTown! More

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MJ, my service advisor was extremely helpful with my last service and getting the replacement batteries for my phabs. service and getting the replacement batteries for my phabs. More

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As always, MJ was very polite, on time, knowledgeable , and very thorough. My 2008 Toyota Prius is wonderful and I have no intention of changing cars, it’s important to know that I’m getting excellent car and very thorough. My 2008 Toyota Prius is wonderful and I have no intention of changing cars, it’s important to know that I’m getting excellent care …I’m always confident that my car is in the best shape when I leave. Even when I opt to wait a couple of hours, MJ makes the visit almost enjoyable! Thanks for the consistently excellent service! More

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This is a great place with amazing service and lovely staff. I take my car here every time I need something and MJ always makes sure I get wonderful care. Thank you! staff. I take my car here every time I need something and MJ always makes sure I get wonderful care. Thank you! More

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The service was outstanding! They were really helpful and fast. MJ helped me a lot and was friendly a d reliable. They were really helpful and fast. MJ helped me a lot and was friendly a d reliable. More

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Great job finding the problem. MJ along with technician explained in detail. Great customer experience MJ along with technician explained in detail. Great customer experience More

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Very responsive Which makes easier to understand what the issue is with car and how to get fixed issue is with car and how to get fixed More

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MJ always gives exceptional service. He works fast and efficiently to see that my vehicle gets through service smoothly. Thanks you MJ for always giving me 100% everytime I step into Toy He works fast and efficiently to see that my vehicle gets through service smoothly. Thanks you MJ for always giving me 100% everytime I step into Toyota Town I appreciate it. More

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MJ was so professional dealing with me. He took care of all my concerns regarding my car. Best service and best dealership. He took care of all my concerns regarding my car. Best service and best dealership. More

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