Luke Kaminski | Page 3

Tire repair Anthony went above and beyond to take care of my issue in a timely manner. He made sure my problem was solved so I could get on with my busy day. The Anthony went above and beyond to take care of my issue in a timely manner. He made sure my problem was solved so I could get on with my busy day. The service Centre was very busy but I had a tire leak and The techs were all busy with other Jobs. I didn’t have to ask for him to to anything, he just went ahead and started the diagnosis himself so that it could be fixed right away. Service with a smile is always appreciated. This kind of service is what keeps customers coming back. Good job Anthony! Again! More

Helpful 0

Report | Print

Dodge 1500 maintenance Great service. Always on time. Super nice guys working on a service department ( Steve Fagundes one of them). Never disappointed with that service and Great service. Always on time. Super nice guys working on a service department ( Steve Fagundes one of them). Never disappointed with that service and professional skills. More

Helpful 0

Report | Print

Just another amazing service visit I went in to have my summer tires put on & winter tires stored plus an oil change, I was looked after very quickly & I was in & out in less than 90 mi I went in to have my summer tires put on & winter tires stored plus an oil change, I was looked after very quickly & I was in & out in less than 90 mins. These guys & gals are awesome! thank you! More

Helpful 0

Report | Print

Extremely disappointed after 20 years being a client To provide some perspective, I've been a client with my parents of this dealership for 20 years, even after moving out of Mississauga, still brought c To provide some perspective, I've been a client with my parents of this dealership for 20 years, even after moving out of Mississauga, still brought cars for service there despite inconvenience of location etc. Car: 2011 Dodge Journey. Issue: November 13, 2017 took the car in for regular winter tire swap and request to change all brake pads and rotors because the car had been ideal for a while and I preferred to ensure complete safety during winter. Was informed brakes had 60% life on them to which I insisted they be changed nevertheless. January, 12 2018 - brake noise heard. Brough the car in for check on Jan 13. After check, was told that brakes were changed under warranty since they were changed in November. January, 24 - Noise still coming from the brakes when I took car in this time, was advised that they changed the rotors. When asked why rotors weren't change the previous time with the brakes, got a round around answer. February 21 -Met with Service Manager to discuss issue. Went out with Technician to ensure he heard the noise coming from the car. He confirmed 1) that he heard it and 2) that previously they had not done proper investigation and just changed pads to please me. Surprising to learn as no one ever came to ask me to confirm the noise while I waited for them to service the car every time. I always wait in the lounge while car is serviced, even for regular oil change. Brakes and rotors changed yet again. Are you keeping count?? March 26 - Car is due for regular oil change and I did not want to again time off work to trek all the way to Mississauga for this. Mind you, noise still coming from brakes. I decide to take car to a different dealership. I did not tell them anything about the brakes. Just requested oil change. During the call advising me the car is ready for pick up, the agent says "you must hear noise from your brakes, right??" I confirm. He adds that my supposedly "new brakes" are after-market and are at 80%. I was never informed by Ontario Chrysler if I wanted authentic parts or after-market. I trusted they would replace parts with authentic. Now I know I was cheated by this dealership. More

Helpful 0

Report | Print

Horrible service experience My vehicle was gone through like it had been robbed looking for a locking wheel nut . Took out all 3 my car seats. Horrible , Disrespectful! My vehicle was gone through like it had been robbed looking for a locking wheel nut . Took out all 3 my car seats. Horrible , Disrespectful! More

Helpful 1

Report | Print

As always I received the best service in the industry! Fast, efficient, practical advise, best value for your $...I would NEVER go anywhere else. My wife & parents come here & so do some of my friends...(t Fast, efficient, practical advise, best value for your $...I would NEVER go anywhere else. My wife & parents come here & so do some of my friends...(the one's who are smart enough to driver a Dodge / Chrysler product) :) More

Helpful 0

Report | Print

Great service department Went to the dealership to get my winter tires swapped over and found out I needed brakes and a recall done. They were able to squeeze everything in a Went to the dealership to get my winter tires swapped over and found out I needed brakes and a recall done. They were able to squeeze everything in and get me out the same day. It's always a good experience going to Ontario Chrysler and am glad I am ready for the winter. More

Helpful 0

Report | Print

Awesome Deal We purchase 2 brand new truck within 2 days! No hassle.fast service.and friendly sales.and best part we get what we paid for!! We purchase 2 brand new truck within 2 days! No hassle.fast service.and friendly sales.and best part we get what we paid for!! More

Helpful 0

Report | Print

Sevice I just had work done to my 2015 Ram @ 90 000 kms, my Service Advisor Anthony was a top notch professional as always from start to finish, he confirmed I just had work done to my 2015 Ram @ 90 000 kms, my Service Advisor Anthony was a top notch professional as always from start to finish, he confirmed all work needed, called me back to firm pricing then called me when all work was completed. he ordered me a rental car without delay & I was treated with utmost respect. Finally the bill was less then I was quoted which was very refreshing. a big thank you to Anthony Italiano & to the mechanic 2039 - it feels good being treated like family! Stephen Parsons More

Helpful 0

Report | Print

Great service This dealer is by far the best dealership I have been to. Anna is amazing and knows how to deal with customers even us angry ones. I only recommend O This dealer is by far the best dealership I have been to. Anna is amazing and knows how to deal with customers even us angry ones. I only recommend Ontario chrysler and Anna . Thanks guys More

Helpful 0

Report | Print