Lucy Aguilar | Page 13

Oil change time was reasonable and technician video informative. Car wash was nice but inconvenient to go to the wash which had to fix up mechanical drying.did informative. Car wash was nice but inconvenient to go to the wash which had to fix up mechanical drying.did More

by rfarese Verified Customer Verified Customer

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Excellent service and always on time. They provided a loaner which was very helpful and kind. They provided a loaner which was very helpful and kind. More

by whitneyr43 Verified Customer Verified Customer

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Cameron did a great job of servicing my car in our driveway. Very helpful describing the entire process. driveway. Very helpful describing the entire process. More

by Dennis Verified Customer Verified Customer

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Friendly, clear communication and follow up by our advisor. Repairs were addressed and corrected in a timely manner. All in all a great experience! advisor. Repairs were addressed and corrected in a timely manner. All in all a great experience! More

by Ihksmith Verified Customer Verified Customer

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Lucy Aguilar is hands down the best service advisor at BMW sarasota ! Attentive, efficient, compassionate and Kind. Will keep going to her especially now that I have 2 cars for maintenance and service. BMW sarasota ! Attentive, efficient, compassionate and Kind. Will keep going to her especially now that I have 2 cars for maintenance and service. More

by J. W. Verified Customer Verified Customer

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Great service which was completed on time they kept me informed and completely inspected the undercarriage informed and completely inspected the undercarriage More

by KKRUANE Verified Customer Verified Customer

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Lucy Aguilar was extremely helpful and a great advisor. So thankful for her. Thanks again So thankful for her. Thanks again More

by jasonrowens87 Verified Customer Verified Customer

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Easy to set appointment using app. JR that was not our original service agent was great at the end of day pick up. After dropping off and confusing courtesy car pickup that was not a JR that was not our original service agent was great at the end of day pick up. After dropping off and confusing courtesy car pickup that was not a BMW, was told via text oil was on order for car and would not be able to do. We went to pick up late day and was told oil was changed. Not sure how happened but not good service to customer. We asked about fixing a messed up seat belt and did not get completed. Overall much lower quality experience than Mercedes cars we own. More

by mercummi Verified Customer Verified Customer

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Courteous, professional service advisor. Explained all service charges. Problem was solved for the issue I was having. Explained all service charges. Problem was solved for the issue I was having. More

by Susan Nurse Verified Customer Verified Customer

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Very professional Staff was outstanding Will definitely be back with my BMW in the near future definitely be back with my BMW in the near future More

by LBIBLIS Verified Customer Verified Customer

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