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Josh Cash
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126 Reviews
126 Reviews
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126 Reviews of Josh Cash
Verified Customer
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May 13, 2024
When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in xx.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More
by kimpmacaulay
Other Employees Tagged: Brooke Beaudin
May 11, 2024
Always have had great service at bmw. Never tried to get me to fix things that were not needed and truthful. They have been very helpful with all of my concerns. Amazing service Never tried to get me to fix things that were not needed and truthful. They have been very helpful with all of my concerns. Amazing service More
by Lbrindle65
May 06, 2024
I was very happy to see that they cleaned the motor with the brake cleaner. Thanks the brake cleaner. Thanks More
by Hilljulian79
Other Employees Tagged: Derek Thomas
May 05, 2024
Efficient respectful let you know what’s happening every step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. More
by KEVINPAULCOLLINS
Other Employees Tagged: Carlos Munoz, Lucy Aguilar, Brooke Beaudin
May 02, 2024
First off, I want to express my sincere gratitude for the exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, a exceptional assistance provided by Henrietta during my recent visit to your dealership. Her compassion and professionalism were truly commendable, and I believe she deserves recognition for her outstanding service. However, I also feel compelled to share some feedback regarding my overall experience. While Henrietta's assistance was invaluable, I encountered some challenges with the handling of my extended full warranty which I purchased from BMW. The issue was the Audi dealership not honoring the warranty on my Audi Q7 (purchased from BMW). Despite multiple attempts to contact Tammy, I did not receive a return call. Although she was pleasant when I finally reached her, I found the overall experience lacking in terms of communication and efficiency and curt shortly thereafter to say the least. As a retired Federal government employee, I firmly believe in the importance of treating customers with respect and ensuring their satisfaction, especially considering the significant investment involved. While the refund was eventually processed, the experience left much to be desired, as evidenced by our correspondences via email. Additionally, I encountered an issue with my vehicle shortly after purchasing it, which required attention from your service representative, Josh. While Josh did his best to address the issue, there were delays beyond his control that extended the resolution process over several weeks. Given that I purchased the vehicle from BMW, I sincerely hope that this was an isolated incident and that future interactions will result in a more positive and collaborative relationship. More
by JAMTWO20
Other Employees Tagged: Tammy Macey
May 02, 2024
I found my service agent and service department to be excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. excellent no problems. The only issue I had was the fact that the dealership has decided to pass its cost of taking credit cards On to the consumer. Credit card Companies charged a discount fee to the merchants for the use of credit cards, and now sarasota bmw had decided that ,unlike the majority of places that take credit cards, they will charge that To the customer. 3% I just don’t get it. It’s a cost of doing business. What’s next payroll surcharge ?utility surcharge? I really think it’s kind of insulting to the customer More
by Bill
Other Employees Tagged: Maria Lizardi
