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Carlos Munoz

Overview Reviews (2425) Inventory (314)

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Carlos Munoz

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

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5.0

2,425 Reviews

Overview Reviews (2425) Inventory (314)

Dealership Experience

13 yrs, 5 mos

Industry Experience

34 yrs, 4 mos

Languages Spoken

Spanish

5.0

2,425 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2425 Reviews of Carlos Munoz

May 24, 2026

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Employee Rating

Very nice, friendly, and attentive staff. My go to dealership for service when I need it My go to dealership for service when I need it More

by BMW driver

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 24, 2026 -

BMW of Sarasota responded

Thank you for choosing us as your preferred spot for BMW 435 service. We’re glad to know our team provided warm and responsive support. Carlos appreciates your trust and looks forward to assisting you again.

May 19, 2026

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Employee Rating

Excellent prompt service Prompt service with regular updates on the vehicle's progress. Prompt service with regular updates on the vehicle's progress. My advisor, Carlos, was attentive to my questions a updates on the vehicle's progress. Prompt service with regular updates on the vehicle's progress. My advisor, Carlos, was attentive to my questions and responded quickly. More

by Dealer@Rater

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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May 19, 2026 -

BMW of Sarasota responded

It’s great to know Carlos kept you informed with timely updates and quick responses throughout your BMW X7 service. We appreciate your feedback and look forward to caring for your BMW again.

May 12, 2026

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Employee Rating

Everything was handled professionally, all questions were answered, and all was done with upmost courtesy. answered, and all was done with upmost courtesy. More

by nbcrotts

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 12, 2026 -

BMW of Sarasota responded

What a pleasure to hear that your BMW X1 service was handled professionally and with courtesy, and that all your questions were answered. Carlos appreciates your kind feedback. We look forward to serving you again.

May 10, 2026

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Extremely professional and experienced Courtesy and reliable in treating my car Very well satisfied with the workmanship reliable in treating my car Very well satisfied with the workmanship More

by sherry.s.breitman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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May 10, 2026 -

BMW of Sarasota responded

Thank you for highlighting the professionalism and reliability you experienced with your BMW X5. We’re glad Carlos and our team could provide workmanship that left you very satisfied, and we look forward to caring for your BMW on future visits.

May 10, 2026

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Well laid out with customers being first priority. Car care and service are first rate. Car care and service are first rate. More

by LESACHATS955

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Munoz

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May 10, 2026 -

BMW of Sarasota responded

We’re glad our facility layout felt welcoming and that you felt prioritized. It’s great to know our service for your BMW was exceptional, and we welcome the opportunity to assist you again.

May 09, 2026

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Efficient and complete. Everything went very smoothly and Carlos was totally prepared for my intake. Everything went very smoothly and Carlos was totally prepared for my intake. More

by Ncfret

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 09, 2026 -

BMW of Sarasota responded

It’s great to know your service was efficient and complete. We’re glad Carlos was fully prepared and helped everything go smoothly. Thanks for trusting us with your BMW X3.

May 06, 2026

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Great service. Carlos is always on top of things. Always ready to please. Will return for sure Carlos is always on top of things. Always ready to please. Will return for sure More

by GWFARRELLY

Verified Customer

Recommend Dealer

Yes

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May 06, 2026 -

BMW of Sarasota responded

It’s wonderful to hear that Carlos kept everything running smoothly during your BMW 328 service. We’ll be sure to pass along your praise. We look forward to welcoming you back.

May 04, 2026

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The advisor was typically very accommodating and made sure every aspect of the service was understood. Made sure I had transportation home and back. Called to Make sure I reviewed the videos of the sure every aspect of the service was understood. Made sure I had transportation home and back. Called to Make sure I reviewed the videos of the service required. More

by HAWK57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 04, 2026 -

BMW of Sarasota responded

Thank you for sharing how Carlos guided you through every step of your BMW 650 Gran Coupe service and arranged your rides. We’re glad the video walkthrough and follow-up call kept you informed throughout the process.

May 02, 2026

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I shouldn't have to pay extra to use my credit card. Plus the TV is too loud with ESPN on. Plus the TV is too loud with ESPN on. More

by TSCHULZ5406

Verified Customer

Recommend Dealer

Other Employees Tagged: Carlos Munoz

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May 07, 2026 -

BMW of Sarasota responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

May 02, 2026

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Employee Rating

Took the car in with an intermittent mystery noise from drivetrain or suspension while decelerating. Carlos drove around the lot with me in the car to make sure he could reproduce the noise for the techni drivetrain or suspension while decelerating. Carlos drove around the lot with me in the car to make sure he could reproduce the noise for the technician. He told me upfront it could take quite a while to diagnose and fix the problem and provided a loaner vehicle. I got daily updates from him. The car was ready when he said it would be with no surprises in between. Thanks Carlos! You are the best More

by JKDBA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 02, 2026 -

BMW of Sarasota responded

We appreciate you sharing your positive service experience. We’re glad Carlos took the time to replicate the intermittent noise from your drivetrain or suspension, arranged a loaner vehicle, and kept you updated daily to ensure your BMW X3 was ready as scheduled. Thank you for trusting us and we look forward to assisting you again.

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