Lucy Aguilar

My BMW service, Lucy Aguilar, ranks among the best people I have ever worked with in any service industry in terms of loving her job and caring about her customers. She always goes the extra mile — following I have ever worked with in any service industry in terms of loving her job and caring about her customers. She always goes the extra mile — following up on every aspect to make the experience as smooth as possible. During my recent service appointment for my 10-year-old 320i, I had requested the installation of new windshield wipers and also mentioned that it seemed the wiper fluid had run out. New wipers were installed and the fluid tank was topped off, but shortly after leaving the dealership I tried the wipers and no fluid came out. Lucy had me come back and a quick re-inspection diagnosed a defective fluid pump. Lucy was quite apologetic and had me in a rental car so quickly that I was on time for a lunch appointment just minutes later. The pump was replaced in exactly the time frame promised by Lucy. All my service on this vehicle has been performed at this dealership since I bought it there brand new in late 2013. Very rarely has anything slipped through the cracks, so this minor inconvenience did not bother me, especially when they have someone like Lucy interfacing with the customer to make things right. She is a true credit to this fine dealership. More

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Efficient respectful let you know what’s happening every step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. step of the way keep you in the loop. Explain things very courteous felt like a human respected human. She was the best we’ve had so far at BMW. More

by KEVINPAULCOLLINS Verified Customer Verified Customer

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Very professional & efficient service Iwhich your organization provided me. I Will definitely return in the future organization provided me. I Will definitely return in the future More

by rtamulski Verified Customer Verified Customer

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Great staff! Process was easy to check in and check out. Was kept well informed throughout the service process! Process was easy to check in and check out. Was kept well informed throughout the service process! More

by ssnyder9 Verified Customer Verified Customer

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Cam is an amazing service advisor. He worked hard to take care of my needs. Friendly and attentive. He worked hard to take care of my needs. Friendly and attentive. More

by STEVENGRAMSDEN Verified Customer Verified Customer

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BMW of Sarasota has been servicing me since I moved to Florida in October 2023. Rahul was very patient and helpful with me. Florida in October 2023. Rahul was very patient and helpful with me. More

by DONALDDEAGAZIO Verified Customer Verified Customer

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Fast and easy service. The staff kept me informed and my car was handled quickly. The staff kept me informed and my car was handled quickly. More

by CONSOLISAM2018 Verified Customer Verified Customer

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Service department is on top of it. Would be nice to have better quality cars for loaners when required. Would be nice to have better quality cars for loaners when required. More

by steve@techstar-inc.com Verified Customer Verified Customer

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Excellent job, professional and courteous. Enjoy the experience, will purchase again from BMW of Sarasota. Enjoy the experience, will purchase again from BMW of Sarasota. More

by lglasson7 Verified Customer Verified Customer

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Brooke is such an asset to BMW. She is friendly, personable, great communicator, accommodating and always goes the extra mile. She is friendly, personable, great communicator, accommodating and always goes the extra mile. More

by j.decaro Verified Customer Verified Customer

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