Brooke Beaudin

Clean nice waiting area with coffee machine and snacks. Service was timely. A little pricey but it is BMW Service was timely. A little pricey but it is BMW More

by NMYZAP Verified Customer Verified Customer

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When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in xx.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More

by kimpmacaulay Verified Customer Verified Customer

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good last minute service a a a aa a a a a a a a a a More

by ANASSIMD Verified Customer Verified Customer

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Fast friendly and efficient. I was kept up to date in progress. Easy check out! I was kept up to date in progress. Easy check out! More

by lorenztd Verified Customer Verified Customer

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My service writer Brook was excellent to work with. She kept me informed on the progress of my repair, and did not try and sell me anything I didn't need. She kept me informed on the progress of my repair, and did not try and sell me anything I didn't need. More

by hydrx03 Verified Customer Verified Customer

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Did not reset my tire pressure monitors after they cleared them. Called Brooke and asked how to do it on the way home, never returned my call. cleared them. Called Brooke and asked how to do it on the way home, never returned my call. More

by apprasrbill Verified Customer Verified Customer

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The quality of service is good The customer support from the advisor didn’t meet my expectations for a second time I took the car to another dealer and the issue was fixed the advisor didn’t meet my expectations for a second time I took the car to another dealer and the issue was fixed More

by ortiz03 Verified Customer Verified Customer

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Brooke has done an excellent job help me through the process of having my car service. Thank you process of having my car service. Thank you More

by krstephens574 Verified Customer Verified Customer

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I was impressed with your staff, service and your friendly, professional en ironment. The video showing me what the specialist were doing to my car, describing in detail, blew me off. I come from CA friendly, professional en ironment. The video showing me what the specialist were doing to my car, describing in detail, blew me off. I come from CA and I love my BMW CA staff. You guys are excellence. I am so satisfied and your genius, he was icing on the cake of knowledge, help. He answered all my question and I learned a lot from Him. Thank you so much. I am a BMW fan. You really deliver quality like James Bond More

by Jfninterpreting@yahoo.com Verified Customer Verified Customer

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Their customer service is outstanding Very attentive Very organized Their Facility is very nice and clean Very organized Their Facility is very nice and clean More

by SPESCINSKI Verified Customer Verified Customer

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