"Kris at Sherwood Customs is the best guy to deal with for..."
- Blair Evans
Kris at Sherwood Customs is the best guy to deal with for any of your custom needs. Service department is by far the best in the business!
"The best service around"
They truely are the best, they've got er all, but what they really have is the best vehicle salesman in the country. If it wasn't for Curtis Nigh I wouldn't be driving the perfect vehicle I have today!
Other Employees Tagged:
"Disappointment - will NEVER go again. "
I have been taking my vehicle (GMC Sierra) here for oil changes for a while now as the quick lube personnel are absolutely amazing!
I was having some issues with my transmission and thought I would take my truck here to the service centre to check it out (still with a decent amount of power train warranty left). First trip they could not replicate the issue - I realize this is sometimes the case. The transmission was still acting up so I took it in a second time; this time I road tested with one of the employees (will keep nameless). We were able to replicate the issue and he acknowledged there was a problem. It went in to be checked out and there were some items that required replacing (not covered under warranty); but t as I was told this will fix the problem I went ahead with the repairs. The tranmission was not working as it should even though I was assured it was based on a road test conducted by the service folks. I then took it back for a third time - keep in mind all trips during work hours that I had to take off - there were some sensors or modules that were going to be replaced (which were covered under warranty) which was definitely going to fix the problem. The repairs were performed and the issue was still not fixed. I road tested the truck again with a service employee (he drove this time); we still felt the issue but I was told that it shifts like this because there are 130,000kms on the truck. That's what they do when they have this type of mileage - the warranty is for 160,000 or 5 years which neither were up. First off, not a great way to promote your product pretty much saying that they wear out after this amount of mileage (this is also not a heavy duty work truck hauling a lot of weight, driving on horrible roads; this is a highway and city driven truck). The service employee was quite rude and demeaning. I don't mind blunt and to the point but when you talk to people like they are stupid or don't know anything, it also doesn't make the customer feel good or really want to go back.
As the issue was. It fixed and I refused to take it here for a 4th time, I took it to another GMC dealership to look at it. I explained the issue and what had been conducted in the past from Sherwood Buick GMC so they could have a better understanding of what was goIng on. I went for a drive with the shop foreman and he could feel what was going on. We went back to the dealership and he explains what they would do and if it worked it would cost me no more than 1.5 hours of labour. If that didn't work after they tested it they would have to do some further testing/investigation which may or may not be covered. They said they would let me know before going any further and get my approval.
All of this was done while I was away on vacation and they still kept in contact with me diligently. They went in and fixed the issue, I had my truck ready when I came back. Everything was covered. All the time and money spent goIng to Sherwood Park may have been avoided if I went to the other dealership first.
With the second or third trip to Sherwood Buick GMC, my check engineer light was on. I have a code reader and I check it out. My oils pressure sensor was the issue. I took it in for them to look at (and mentioned again the transmission). They fixed/replaced the sensor and all was good (approx. $600-700). This light came on again about 11 months later so against my better judgement I took it back to the dealership (I figured the work was done there and had a 1yr. parts and labour warranty so that was my best option). After a number of class back and forth and with some apparent testing required I paid approximately $650 for this to be done and for them to clean the sensor. they said testing was required which I had to approve so they could apparently find the problem (which I knew from the code and they said the same code cam up when they checked too). The cleaning could have been done which was $88 and the problem would have been rectified. With what I paid I could have had the full thing done again like was done a year ago.
Whenever I take my truck here for service or any issue, I get the run around and have to waste more time and money to get the issue NOT resolved or pay way more than needed.
Again the quick lube here and the people working on it are amazing. Also, the service advisors I have dealt with there are quite friendly and have good communication - they are the messenger and I don't put any blame on them.
After all of this; the constant runaround, dealing with a disrespectful service employee (again nameless) and having an amazing experience at the other dealership, I will NEVER take my vehicle here for any servicing, I will NEVER purchase a vehicle here and if asked where they should go for a new/used vehicle or for any service work this would not be my first choice.
Other Employees Tagged:
, Service shop foreman
this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere else!
Other Employees Tagged: