Kyle Martin | Page 7

Rescued in a time of need On a Sunday afternoon my Mom, son and I were heading up Island for a week of camping. My van was filled to roof with camping stuff and, believe it o On a Sunday afternoon my Mom, son and I were heading up Island for a week of camping. My van was filled to roof with camping stuff and, believe it or not, a DQ ice cream cake with dry ice to keep it cold. Driving from Victoria, by the time we got to Duncan my van was struggling and misfiring. We stopped at a couple places that had no mechanic on duty and they were not that willing to help. We stopped at Ford in a last ditch effort to figure something out. Best decision ever! Kyle and Dan swooped in and saved the day. They took a quick look at my van and suggested we not drive any further. Within 20 minutes they had helped us unload what we needed and gave us a loaner vehicle to get back home in while we wait to see what was happening with my van. The next day we ended up renting a van to continue with our trip as my van would not be ready that day. When we started to unload my van and load the rental, Kyle and Dan were back helping us. As a single mother, having your vehicle break down is very upsetting. The pending costs and the stress of it happening on our way on a trip was almost overwhelming. But with such helpful people so willing to do what they can, they made the whole thing so much better. They even tried to help us find new dry ice for the cake! A week later we returned to pick up my van ($450 repair) and Dan was back helping us unload and load the vans. This was by far the best experience and service I have ever received. I will be back for sure! As we were leaving Duncan, the issues that were happening before, started again. They did not fix the van. There was no going back though as the dealership had closed. We made it to Victoria, but it was a very stressful drive and we barely made it. I called Chad, the service manager, the next day to tell him how upset I was. I felt that nobody listened to me when I said what was wrong and they fixed something I was sure was not the issue. Turns out I was right about what was wrong and had to spend another $500 to actually fix it. Chad was very apologetic and made me feel like he understood my frustration. He worked something out with me and I feel like I have been heard. As much as I am feeling frustrated by the situation, I would go back. You just can't beat the customer service at this place. Their willingness and eagerness to go above and beyond is amazing. This has been a very stressful experience, but the people have made it so much better. I cannot say enough how much I appreciate everything everybody has done for me. I will be back!! Thanks again guys!!! More

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Thank-you Kyle!! I love my *new* to me Kia Soul!! I purchased it thru Kyle at Island Ford. Kyle was professional, extremely attentive and made sure all the details we I love my *new* to me Kia Soul!! I purchased it thru Kyle at Island Ford. Kyle was professional, extremely attentive and made sure all the details were taken care of. Chris and Dan were fantastic in helping us close the deal. Island Ford staff exceeded my expectations and made buying my car a great experience. If you are in the market for a new or *new* to you car go to Island Ford and ask for Kyle Martin More

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Best Oil Change Ever I went to have the oil changed in my car, after talking to Kyle Martin (and Kevin) ended up going home without my car but with a very nice Escape. I went to have the oil changed in my car, after talking to Kyle Martin (and Kevin) ended up going home without my car but with a very nice Escape. I had been considering making a change for awhile, guess the time was right. The process of buying was handled so smoothly. Everyone was so friendly and kind. A pleasure to buy a vehicle this way. I will without hesitation tell my friends and family. More

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Woohoo a 2015 F150 Kyle, Bernadette and Justin took the abuse I gave out, but we got myself a Black Beauty F150 that spoke spanish when I first meet her, so had to do a Kyle, Bernadette and Justin took the abuse I gave out, but we got myself a Black Beauty F150 that spoke spanish when I first meet her, so had to do a little training. Thanks gal and guys for the experience and the truck. It was a great ride. More

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Great service from Kyle, Bryan & Edie. I am happy with my 2015 Ford Expedition. The staff and mangemnt at island are very friendly and great people, I would recom from Kyle, Bryan & Edie. I am happy with my 2015 Ford Expedition. The staff and mangemnt at island are very friendly and great people, I would recommend island ford to anyone?? More

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Quick, easy and worth it! I have been dealing with Ken Evans, Flagship and now Island Ford for many years - I've purchased two trucks there now, and have had the "old" one in f I have been dealing with Ken Evans, Flagship and now Island Ford for many years - I've purchased two trucks there now, and have had the "old" one in for regular service - the staff seems to get more helpful & friendly every time I'm in! Kyle was awesome for us a couple weeks ago - got my husband and I traded up for a newer F150 for a good deal in just a few hours. We got exactly the truck we needed and wanted for our active family. Thanks too to Matt & Dan! More

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Two trade ins for one super Ford! We were very happy with our overall experience and especially with the professionalism of Kyle when we bought our Ford 150. We noticed theore family We were very happy with our overall experience and especially with the professionalism of Kyle when we bought our Ford 150. We noticed theore family friendly atmosphere of the place in general also. More

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Wonderful experience. The crew at flagship (island) Ford are pheonominal. Kyle was great to deal with. He Knew exactly what I was looking for and took the time to ensure e The crew at flagship (island) Ford are pheonominal. Kyle was great to deal with. He Knew exactly what I was looking for and took the time to ensure everything was perfect. Kyle took the time to follow up with me once car was purchased and again to ensure everything was great. They are not your typical pushy salesman. Thanks to the great leadership from Bernadette Scudder. Love you Bernadette. More

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Our dealer Kyle Kyle was fantastic to deal with. He was very helpful and respectful of our needs. He treated my family with great respect and the services that he pro Kyle was fantastic to deal with. He was very helpful and respectful of our needs. He treated my family with great respect and the services that he provided were outstanding. Thanks Kyle. More

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2hr drove away in a new work van Kyle was great very helpfull as was all involved came in was planing to check other dealers in area, but we made a deal I was happy and on my way two Kyle was great very helpfull as was all involved came in was planing to check other dealers in area, but we made a deal I was happy and on my way two hours done and dusted would recommend to all More

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