Kristina Wong-Marcellin | Page 5

A great experience This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang wa This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang was courteous and informative at every visit. I sent him a few questions by email, and he responded to me immediately. I have not yet had my vehicle serviced but I have no doubt the service department will live up to the standards of the sales department at Mercedes London. More

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Another great experience! Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we w Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we were waiting, ended up buying a new B250 4Matic Sport Tourer for my wife. Simply too good a deal to pass up! As usual Tony was amazing, and the entire experience was seamless and effortless. Thanks also to Kristina Wong for her assistance. Tony spent a lot of time going through every feature of the car with my wife until she was completely comfortable with it. When it comes to Tony Yang you only need to know two words - "consummate professional". Don't even bother shopping anywhere else! More

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Amazing service at MB in London Wellington Rd Even though I live in TO, I keep returning to London for all my MB leases and services for over 6 years. Tony Yang, Sales has given me exemplary custo Even though I live in TO, I keep returning to London for all my MB leases and services for over 6 years. Tony Yang, Sales has given me exemplary customer service along with the entire team that makes it a very easy solution for my automobile needs. Highly recommended More

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Knowledgeable and friendly staff We particularly liked Jace’s approach to sales. She was not at all pushy and as mentioned before, very knowledgeable. The entire staff we dealt with w We particularly liked Jace’s approach to sales. She was not at all pushy and as mentioned before, very knowledgeable. The entire staff we dealt with was very friendly More

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Purchase of C350 Coupe Great experience working with Jace. Professional, knowledgeable on the vehicle, answered all our questions about the car, services, warranties, provid Great experience working with Jace. Professional, knowledgeable on the vehicle, answered all our questions about the car, services, warranties, provided a sense of comfort through the entire process. Kristina in financing was great as well. Overall an excellent experience. Have enjoyed a Mercedes for several years and know this one will keep on that path. More

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Fantastic Jace was fantastic to deal with. She answered all of our questions, in person and by email. She was professional at all times. Not pushy about making Jace was fantastic to deal with. She answered all of our questions, in person and by email. She was professional at all times. Not pushy about making the sale. Very patient. Kristina on the financial side was very knowledgeable and helped us to create the perfect financial package for us. She made recommendations on what we needed, and what we didn't. At all times we felt that Jace and Kristina were working in our best interest. Excellent Customer service. More

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Purchase of my C300 Sport willing to negotiate. very professional. delivered vehicle on time. the team made the entire transaction easy and laid out exactly how things would ha willing to negotiate. very professional. delivered vehicle on time. the team made the entire transaction easy and laid out exactly how things would happen. Nice that there was no pressure for 'extra's' from the finance department. More

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very professional, knowledgeable WE reached deal in two hours, very productive, very professional. Communication through email was excellent too. I was able to submit all required do WE reached deal in two hours, very productive, very professional. Communication through email was excellent too. I was able to submit all required documents by email too. They dealt with my insurance company too. Everything was ready when we came to pick up the vehicle More

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Great cuctomer service! We were impressed by the level of customer service received especially from Ms. Jace Cooper. we were very well looked after, and because of the high s We were impressed by the level of customer service received especially from Ms. Jace Cooper. we were very well looked after, and because of the high standards with which she carried out our requests, we are very thankful! More

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Bucket list check off The dealership is aesthetically remarkable. Mike Robinson my sales representative displayed complete professionalism in our entire dealings. There was The dealership is aesthetically remarkable. Mike Robinson my sales representative displayed complete professionalism in our entire dealings. There was not a single question he was reluctant to answer. (Even the uncomfortable ones, that go along with buying a new car) The entire process took about 2 years for me to make the final decision, and Mike demonstrated incredible patience and never once appeared "pushy" to get the deal done. When we finally found the vehicle I wanted, his professionalism went in to high gear wrt acquiring the car and getting it to me for final delivery. Financing was made simple and uncomplicated by Kristina Wong. I have to admit I was a little surprised about the minimal amount of time management was involved in the whole process. However since I am not involved in the industry perhaps this is par for the course. Overall I would not hesitate to recommend MB London to anyone and would most certainly make sure they speak to Mike Robinson when considering buying "their" bucket list dream car, like I did. Olaf B. Plotzke More

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