Kim Wolfram

Kim is always great. I love the personal attention she gives me every time. She worked well with my insurance company to fix the wire damage caused by squirrels, to my F2 I love the personal attention she gives me every time. She worked well with my insurance company to fix the wire damage caused by squirrels, to my F250. More

Report | Print

Kim was wonderful she explained everything and keep me informed on all that was going on. My 2014 F250 is running like new. informed on all that was going on. My 2014 F250 is running like new. More

by FORSYTHEJIM Verified Customer Verified Customer

Report | Print

Kim is an asset to the customer service industry. She has gone above and beyond for my family and myself for years. We love you Kim!! She has gone above and beyond for my family and myself for years. We love you Kim!! More

Report | Print

I have worked with Kim for a long time and I have always have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. have a pleasant experience. She goes above and beyond with her customer service. She always has a smile on her face. More

Report | Print

Kim is the best at what she does to service my vehicles. Very professional, knowledgeable, outgoing, and the best at what she does. An outstanding asset to Klaben Ford in Kent,Ohio. Very professional, knowledgeable, outgoing, and the best at what she does. An outstanding asset to Klaben Ford in Kent,Ohio. More

Report | Print

This is a great dealership they have always treated us with respect and always did service as required and been respectful to people I sent there. with respect and always did service as required and been respectful to people I sent there. More

by DALLASLHOLCOMB Verified Customer Verified Customer

Report | Print

I use Klaben Ford's Service Department for oil changes, multi-point inspections, tire rotations, (and because they price match anyone local) new tires when needed. Then when I get my oil changes done, the multi-point inspections, tire rotations, (and because they price match anyone local) new tires when needed. Then when I get my oil changes done, the tire rotations are free. I've been going here now every 5,000 miles for over 10 years. The service department is fantastic. They are busy. But that is because they are good. I can send my wife in there with a vehicle and I don't have to worry about anyone taking advantage of her by bringing up several issues they "found." Don't get me wrong, they bring up legitimate services that they recommend. And then I can decide if I'd like to take care of it myself, or have them quote it. Kim Wolfram is our Service Advisor and I trust her completely. She knows me. She knows our vehicles. She helps me get the services I want, and tells me about others. I generally do my own brakes, wipers, air filters, etc. But they change the oil, get me tires, and look over everything each time I come. And if I turn down a suggested service, there's never any browbeating. Kim has been able to explain anything I've asked. She always takes her time with me. And when I leave, I know what is going on with my vehicle. I know it's safe. And I don't have to think about it anymore. Our family is growing, and last month it was time to shop for a crew cab half ton pickup. We didn't even really consider anything but an F-150. Not because I'm in love with those. It's as good as any. But because I knew if I bought a certified used Ford, Kim would have my back. Kim is in service, but she sells cars. I buy certified used Fords (sometimes from other folks even) so I can use Klaben. I live in Atwater. Sarchione's is quite a bit closer. But I can't afford to start over building a new relationship with some other Service Advisor to save an extra 15 min drive. Kim is like having a trusted aunt that works on cars. And she's a pro. Thanks Kim. More

Report | Print

Always puts customer first! Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. Knows that I care for my vehicle, and caters to my needs. Always given a Lincoln to use if my car spends the night.. More

by Lisa's Lincoln Verified Customer Verified Customer

Report | Print

I was very satisfied with repairs that were done to my car. Derek and the rest of the staff in the collision center were very friendly, and answered any questions I had about my repairs! car. Derek and the rest of the staff in the collision center were very friendly, and answered any questions I had about my repairs! More

Report | Print

Kim has been there for me for about 20 years. She’s very helpful and always goes the extra mile Kim always has a smile and treats me like a good friend. I can always count on the best service wit She’s very helpful and always goes the extra mile Kim always has a smile and treats me like a good friend. I can always count on the best service with her. More

Report | Print