Ken Yates | Page 17

New Car purchase with Ken Yates Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband Ken was our sales rep when we purchased our first Rav4 in 2011. My husband was in a serious car accident which totalled our Rav4 but saved my husband's life. We naturally returned to Toyota Town and Ken for the replacement Rav4 as we now knew for certain that the safety standards for Toyota vehicles was very high. Ken was excellent and got us exactly what we wanted quickly. More

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ToyotaTown, great and friendly service. Ken Yates and John Rossini and all the staff at ToyotaTown have been excellent to do business with over the last five years. Thank you all, Frank Zr Ken Yates and John Rossini and all the staff at ToyotaTown have been excellent to do business with over the last five years. Thank you all, Frank Zrini More

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Used vehicle purchase The showroom was very clean ,bright and spacious. Our salesman Ken Yates was very attentive answered all questions, he did not rush us at any point The showroom was very clean ,bright and spacious. Our salesman Ken Yates was very attentive answered all questions, he did not rush us at any point proved to be patient while showing us cars and test driving them. Shared his knowledge of the particular vehicles we were interested in but still kept quiet and allowed my husband and I to discuss some of the features and concerns we personally had with each vehicle weighing the pros and cons so that we could decide which car would be best for us and then Ken would fill in the blanks so to speak and then leave us to take in the new information. On the day we came to pick up our vehicle as we are from Kitchener he came in to meet us even though he was not working at the time, that was very important to us and appreciated. A week later he touched based with us with an e-mail and then a week later a phone call, Brian and I feel this is very important to us in customer service' and we actually purchased a vehicle that evening. We have purchased new vehicles in the past in Kitchener and it was not a TOYOTA and was a comedy of errors :our name spelled totally wrong on all paperwork, options we had chosern were not on the car and to compensate we were hand delivered a cookie of our car but of a totally different car in orange and we had purchased black, the radio did not have an MP3 player which we never did receive and we could go on but this is enough and the car had a security problem which we took in over a 10 times and were advised they did not know how to permanently fix it so we sold that car within 14 months at a loss. We are happy to say this was good experience this time and would consider this dealership in our next purchase.and travel out to London and try to get Ken again. Thank You Brian and M .Judy More

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New Car Purchased from Ken Yates Ken Yates was recommended to me by my family members as they have purchased two previous vehicles and had nothing but great things to say. I enjoyed Ken Yates was recommended to me by my family members as they have purchased two previous vehicles and had nothing but great things to say. I enjoyed the same fantastic experience while dealing with Ken. Ken is a very professional, personable and friendly sales associate. During the process/sale I felt no pressure and that Ken truly wanted to find the most adequate solution to my new vehicle requirements. I would recommend Ken to anyone thinking about purchasing a new vehicle. Very impressed! More

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Impeccable! First encountered ToyotaTown back in 2001 when I was looking for an affordable new car. A friend who had been a Toyota owner for nearly 10 years highl First encountered ToyotaTown back in 2001 when I was looking for an affordable new car. A friend who had been a Toyota owner for nearly 10 years highly recommended I contact Ken Yates. So I did. I leased a new Corolla. Then I moved to Toronto. Despite the distance I managed to time my visits for service with visits to my London friends. On every visit Ken made time to stop and chat. In 2005 I traded for a Toyota Echo hatchback - ideal for my commuting around Toronto. In 2008 I switched to purchasing a new Yaris from Ken, and sold my Echo to another London friend who has become another satisfied customer. By 2011, I had reluctantly stopped the London visits and thus, the visits to ToyotaTown. I traded the Yaris for a Volvo.... Sorry Ken. Thanks so much for your impeccable service over the years. I have no hesitation in recommending Ken Yates. He's the real deal at ToyotaTown! More

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Nova Scotia sight unseen! I found my Toyota Matrix on AutoTrader.com. The car jumped off the page at me. Being in Nova Scotia and not being able to see the car physically, Ke I found my Toyota Matrix on AutoTrader.com. The car jumped off the page at me. Being in Nova Scotia and not being able to see the car physically, Ken was excellent in helping buy me the car and getting all the details worked out. Crazy buying a car I hadn't seen before I bought it......yeah a little crazy! But I was more than pleased with the car.......actually shocked on the on the great condition of the used car. When I finally got to see it and drive it away.......It was a pleasant surprise! For the few hours I spent in London...and at the dealership...it was a total overall Wonderful experience. I even told Ken to keep an eye out for a Prius V for me.......in a few years I may be looking for one! Thanks Ken and ToyotaTown!!! More

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Hassle free purchase Ken was prompt in greeting us, quickly setup a test drive and explained the various trim levels, options and accessories available to us. When we retu Ken was prompt in greeting us, quickly setup a test drive and explained the various trim levels, options and accessories available to us. When we returned to negotiate a deal, he guided us through final decision as to trim level, etc with no up-sell pressure, basically he wanted us to make best decision for our needs. We had a similar experience with Nicole when finalizing the financial details. Both very professional and easy to deal with. More

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new car purchase from Ken Yates We have dealt with Ken Yates fro three car purchases now. He is great to deal with from start to finish. Efficiently prepared and helps to facilitate We have dealt with Ken Yates fro three car purchases now. He is great to deal with from start to finish. Efficiently prepared and helps to facilitate the entire sequence to getting a new set of wheels. I'd suggest calling him for no fuss purchase. More

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Stu Shaw - Great people and dealership. I am on my fourth Toyota from this dealership and have dealt with Ken Yates for the last three. Ken is easy to deal with and knows his product. As f I am on my fourth Toyota from this dealership and have dealt with Ken Yates for the last three. Ken is easy to deal with and knows his product. As for service, Todd Servant, Ed Dodich, Joe Moniz and John Rossini are great to deal with and very helpful. Everyone I have contacted at Toyotatown has been extremely helpful and friendly. I would highly recommend this dealer to anyone. More

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Customer Service & Salesmanship In my view Ken is a very good salesperson and in all my dealings with him I have found that he is knowledgeable, friendly and service oriented. In my view Ken is a very good salesperson and in all my dealings with him I have found that he is knowledgeable, friendly and service oriented. More

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