Justin Barrett
Justin Barrett at Arlington Heights Ford
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Justin Barrett

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.7
19 Reviews
4.7

19 Reviews

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19 Reviews of Justin Barrett

April 19, 2024

Dealership Rating
Employee Rating

Clean and comfortable I enjoy taking my Ford there for service. The employees are kind and caring. More

by Migirlz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

February 28, 2024

Dealership Rating
Employee Rating

Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More

by Melissa-john13melissa
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Mar 01, 2024

Arlington Heights Ford responded

Hi Melissa, and thank you for this great review! We're happy to hear that Jerry and Justin took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Arlington Heights Ford Team

February 20, 2024

Dealership Rating
Employee Rating

Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! More

by Jackie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

February 02, 2024

Dealership Rating
Employee Rating

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

January 29, 2024

Dealership Rating
Employee Rating

Justin in service is great. He always gets back to us asap, explains everything in detail and takes care of our vehicles. We really love valet service; for those two reasons we More

by Damian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2024

Arlington Heights Ford responded

Damian, we are truly grateful for this awesome review! We are thrilled that Justin was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Arlington Heights Ford Team

December 26, 2023

Dealership Rating
Employee Rating

I would just like to express my gratitude for the help that Luigi Alfano gave to myself and my son Jacob English during a very uncertain episode with his 2017 Ford escape. Luigi was very consistent and ca More

by tjrenglish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2023

Arlington Heights Ford responded

Thank you for sharing your experience with us, Thomas and Jacob! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. We are happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, The Arlington Heights Ford Team

November 26, 2023

Dealership Rating
Employee Rating

Arlington Heights Ford has a top notch service department. They have provided me with pick up, delivery and the best and easiest auto repair and maintenance service that I’ve ever experienced duri More

by RhondaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I can’t remember the names of others.

Nov 28, 2023

Arlington Heights Ford responded

RhondaR, thank you for your kind words. We feel our service department is what makes Arlington Heights Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Arlington Heights Ford Team

October 07, 2023

Dealership Rating
Employee Rating

Lonnie Catanese is wonderful. We have always received wonderful support from Arlington Heights Ford from sales to service. Jerry and Justin are great in service More

by burdsdp
Recommend Dealer
Yes
Oct 11, 2023

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

October 04, 2023

Dealership Rating
Employee Rating

We are long time, and older customers of AHF. Our sales professional, Tim is an incredibly personable and professional young man. He was well aware of his on-site stock, and was perceptive and e More

by gladysk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Teddy Dziedzic , Tim Uphoff

August 04, 2023

Dealership Rating
Employee Rating

Lately they've been Hit-and-miss. But mike waddle is it always been on time with everything I need to the only reason I go back More

by Thg62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 08, 2023

Arlington Heights Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Arlington Heights Ford Team

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