Victor Villanueva
Victor Villanueva at Arlington Heights Ford
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Victor Villanueva

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
225 Reviews
4.9

225 Reviews

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225 Reviews of Victor Villanueva

April 27, 2024

Dealership Rating
Employee Rating

This is the 2nd car I have purchased from Arlington Heights Ford with Lonnie Catanese. He is very customer oriented and helpful. More

by Slr
Recommend Dealer
Yes
May 02, 2024

Arlington Heights Ford responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Arlington Heights Ford Team

April 26, 2024

Dealership Rating
Employee Rating

EVERYTIME I go for service everyone is very pleasant and so is their excellent service! More

by Buckchase2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 12, 2024

Dealership Rating
Employee Rating

Very good job,professional,not wait to longer ,always very nice and happy and always on time the work More

by Janetacosta508@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

Apr 17, 2024

Arlington Heights Ford responded

We cannot thank you enough for this glowing review of our service center, Janet! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Arlington Heights Ford Team

April 08, 2024

Dealership Rating
Employee Rating

They was very polite and helpful service was quick and fast I recommend them to anyone More

by martrinarknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Arlington Heights Ford responded

Martin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

March 29, 2024

Dealership Rating
Employee Rating

It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. More

by JOSELITO67.JG@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Arlington Heights Ford responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 22, 2024

Dealership Rating
Employee Rating

Arlington Heights Ford has been my go to dealer for maintenance and repairs. Jerry is one awesome manager and along with his service advisors and mechanics my raptor has been taken care of. Jerry and V More

by schmooe106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Mar 26, 2024

Arlington Heights Ford responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Arlington Heights Ford Team

March 17, 2024

Dealership Rating
Employee Rating

dealership is always spotless, and staff greets you and asks if there is anything they can do for you. We still own the 2011 Taurus Rich sold us 2011 always says hello and asks how I am doing. More

by JIm1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen

Mar 20, 2024

Arlington Heights Ford responded

Thank you for providing this amazing feedback, Jim! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

March 12, 2024

Dealership Rating
Employee Rating

I brought my 2023 Ford Bronco in for an oil change . It was done at the promised time . It was all cleaned up . Go see him . More

by ereichel25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elliott Reichel

Mar 15, 2024

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

March 08, 2024

Dealership Rating
Employee Rating

Very informative and courteous. Got job done same day Victor explained the problem to me More

by mikeconn0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mike. Sincerely, The Arlington Heights Ford Team

March 01, 2024

Dealership Rating
Employee Rating

I was told previously fixing my differential leakage was going to be around 400/500$, in the end technician successfully doubled that amount for just removing the cover of the axle and applying sealant arou More

by Axle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 05, 2024

Arlington Heights Ford responded

Hi Axle. Thanks for the rating and review. I will share it with our team. Please let me know if there is anything I can do for you. My cell number is 847-812-0038. Thank you, John Guido, Jr. General Manager/Partner Arlington Heights Ford

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