"Terrible service The receptionist is incompetent,..."
The receptionist is incompetent, doesn't know what she's doing. Been given the run around. Staff sct like they don't want to help you. They take one look at you and if yiu don't "fit" the part they won't help you
"Awesome Service Experience"
Due to proximity to my residence, I came back to this dealership after almost 5 yrs of almost unforgivable oil-change experience with my Matrix. Some new faces, I found Julia. Julia is young, straightforward, no BS/sweet-talk just to get you going. It could be the Technician who is at fault with my Matrix Oil Change, but seeing fresh faces with positive thinking in the Service Desk makes this department worth going back for your regular maintenance need.
I went to this dealership to get my winter tires changed before the winter season started. I was welcomed and blessed to have this young lady assist me in the whole operation with ease.
"People like Julia keep me coming back to this dealership."
Even during a very busy period, Julia was extremely helpful in getting me in and out of there quickly. It's because of the great service I get from individuals like Julia that keep me coming back to this dealership.
Julia has the knack for excellent customer service. She is very accommodating and responds to all inquiries I made for my Sienna. She speaks clearly while she explains the details of the service that is going to be done for my van. She also details the portion that I do not understand. Over-all, my service experience with Julia was commendable. She is a pleasant addition to the service team that I will always look forward to meeting for my TOYOTAs.
- Jay Franco
Took my car in for a 45k service. The service advisor, Julia Lagman, was great and ensure that my car was well taken care of. Also the hot chocolate in the showroom lounge greatly helped to keep warm during the wait!
Had our oil change and Julia was accommodating and helpful. I didn’t wait that long and it was not so busy. Keep it up!
"Oil change "
- Maha Mohyee
They spent only 20 min to change the oil and do all the checks. Julia Lagman the express service advisor is a very nice lady and she helps me a lot. The coffee shop is a very nice place. Thanks
"Amazing Service at Scarborough Toyota"
I would definitely recommend Julia. She is professional, efficient, and reliable. She answers my questions thoroughly. I definitely feel safe leaving my car in her hands.
Scarborough Toyota Dealership has good service and nice employees. Specifically Julia Lagman. She is welcoming, reliable and very nice. She gave me the services I wanted/needed. Highly recommend having car services done here.