Scarborough Toyota

The two professionals, Rashad Harilall and Mansour Boufi, have been extremely helpful in addressing an issue happened during my recent car service! have been extremely helpful in addressing an issue happened during my recent car service! More

This message is really for Mr. Sean Cheng, the assistant manager. This is the first time I deal with Mr. Sean Cheng in Scarborough Toyota. He is a nice gentleman. He has passion a Sean Cheng, the assistant manager. This is the first time I deal with Mr. Sean Cheng in Scarborough Toyota. He is a nice gentleman. He has passion and knows how to handle customer's issues. I have a tire problem and need to be fixed. He handled the situation with quality skills, professionalism and passion. It was a busy day at the dealership, but I got my car our before rush hours began. Thank Sean, a job well-done. More

They do a great job! Very easy to deal with, professional, he can help you any issues in your car needs! Thumbs up! Amazing guy Very easy to deal with, professional, he can help you any issues in your car needs! Thumbs up! Amazing guy More

This review is about the service department. I went for a seasonal tire changed on 21/04/2025, and the service especialist Phillip said it will take maximum 30 mins. Tires were on rims so ni I went for a seasonal tire changed on 21/04/2025, and the service especialist Phillip said it will take maximum 30 mins. Tires were on rims so nither did I expect that the work will take more than 30 mins. After two hours waiting, I decided to complain with Phillip, only then he went and checked what happened. After he cameback from the service bay I got my car in less than 15 mins which means the car was seatting some where waiting for the technicians to do their job. Phillip was very kind but only when I reach to him, he decide to follow up and see what happened with the order. This was my first and my last visit to Scarborough Toyota to service my car. I do not recommend this place for servicing your car More

I bought a brand new 2024 Sienna Limited in October 2024. On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't On January 14, I brought my van for the first-ever service and was greeted by Philip. My appointment time was at 10 am. However, he said my car won't be in the bay till late afternoon! So what's the point of calling for an appointment? Also, I don't feel any warm welcome at all to what he responded to my concerns! Certainly, I won't be going back there for any services and they will lose a valuable customer. More

REVIEW ABOUT RASHAD HA (MANAGER) AND NAVEED HUDA (SERVICE ADVISOR) ALSO THEY CHARGE BY CARS WORKED ON AND NOT BY AN HOURLY RATE SO THEY’RE HUNGRY FOR YOU TO FIX YOUR CARS AND THAT’S WHY SERVICE NEVER RESO ADVISOR) ALSO THEY CHARGE BY CARS WORKED ON AND NOT BY AN HOURLY RATE SO THEY’RE HUNGRY FOR YOU TO FIX YOUR CARS AND THAT’S WHY SERVICE NEVER RESOLVES ANY OF YOUR ISSUES! THEY WANT YOU TO KEEP COMING BACK! This location is the absolute worse. I came back to this location because it was closer to me since I moved back home. I’ve been to this location to service my car 5 times this year only since it’s been dying CONSISTENTLY and all they do is keep testing the battery and saying “it’s okay” rather than actually looking into other possible reasons why the battery could be dying and why my car’s needed a boost so often. They kept my car a couple nights over night just to turn on and off and wait for it to die instead of it actually being worked on and looked after. Fifth visit, I specifically asked the manager why the same issue keeps happening and why each visit, they couldn’t tell me anything about the situation, all that was told to me was, “we don’t know why it’s happening.” I specifically asked for the manager the fifth time, again, and once I got there the manager DISMISSED ME and just told the service advisor over the phone to say “tell her we’re just going to a diagnostic this time and charge her.” 5 times, same issue, no resolution. They’re all ok here because while people are cutting work and work hours to try and get the situation resolved that never gets resolved because no one here seems to care to do their job properly. I came back twice in April for the same issue and not once could anyone tell me what was wrong. All their resolution was, “we didn’t charge you for the diagnostics.” Well, thank you?? I mean, it would suck id you charged me $340+tax for an issue they couldn’t and STILL CAN’T resolve. I had friends that worked here too and they were giving me all the details about this place which were basically warnings to avoid this place at all times since the service advisors and manager I dealt with, aren’t educated in this sector. Just got their positions and promotions through knowing mutual people. Save yourself some time. Go to Yorkdale Toyota or Markville Toyota. More

Parts Section. If you guys will buy here just FYI the parts guys have no idea about the parts and will never disclose if the item your buying is returnable or not. If you guys will buy here just FYI the parts guys have no idea about the parts and will never disclose if the item your buying is returnable or not. although it says in the receipt. "All return parts must be in original package within 10 days accompannied by the invoice return goods subject to 25% restocking charge no return on electrical & special order parts" I bought 2 jags of Power Steering Fuild, I told the parts guy with the beard his the only one, the year and model of the car, if he knows what he's doing then he should have said that it does not need power steering fluid unless he just want to make a sale. Canadian Tire guys are better than him they will tell you if you need it or not some are know about the car but working in Toyota Delaership does not know car parts hmmm. I know it's not much but $21 is still $21. So if you guys out there wants to buy from them make the initiative your self to ask what is the return policy as they will not disclose it. Also just want to say it was not even the original Toyota power steering fluid the guy only sold me Mobil 1 ATF4 he said there is no original toyota power steering fluid he said. I would take these as bad experience from Toyota Dealership. More

I had an unfortunate scrape on the side of my car. I took it to Scarborough Toyota and Shazir Karim my Senior Collision Repair Consultant and his team did a wonderful job fixing a small dent and the a I took it to Scarborough Toyota and Shazir Karim my Senior Collision Repair Consultant and his team did a wonderful job fixing a small dent and the accompanying scrapes. The job was done to perfection and the paint matching was stunning. I couldn't be happier! They also buffed out a few small marks and made the car look like new! I highly recommend the work they do at Scarborough Toyota Collision Repair Center! Shazir Karim made sure I was 100% satisfied with the bodywork before leaving. From start to finish it was a wonderful experience, with exceptional professional customer service and customer focus. As an unexpected bonus, they washed and cleaned my car inside and out! More

I recently had my car serviced at the Collision Repair Centre. Your consultant, Chris Bulaclac, looked after me. Chris estimated the cost of repair and suggested repair that was reasonably priced and sat Centre. Your consultant, Chris Bulaclac, looked after me. Chris estimated the cost of repair and suggested repair that was reasonably priced and satisfactory. Chris is a great communicator. He is very professional and very customer focused. You are fortunate to have Chris working for Scarborough Toyota. More