437 Reviews of Scarborough Toyota - Service Centre
I had an unfortunate scrape on the side of my car. I took it to Scarborough Toyota and Shazir Karim my Senior Collision Repair Consultant and his team did a wonderful job fixing a small dent and the a I took it to Scarborough Toyota and Shazir Karim my Senior Collision Repair Consultant and his team did a wonderful job fixing a small dent and the accompanying scrapes. The job was done to perfection and the paint matching was stunning. I couldn't be happier! They also buffed out a few small marks and made the car look like new! I highly recommend the work they do at Scarborough Toyota Collision Repair Center! Shazir Karim made sure I was 100% satisfied with the bodywork before leaving. From start to finish it was a wonderful experience, with exceptional professional customer service and customer focus. As an unexpected bonus, they washed and cleaned my car inside and out! More
I recently had my car serviced at the Collision Repair Centre. Your consultant, Chris Bulaclac, looked after me. Chris estimated the cost of repair and suggested repair that was reasonably priced and sat Centre. Your consultant, Chris Bulaclac, looked after me. Chris estimated the cost of repair and suggested repair that was reasonably priced and satisfactory. Chris is a great communicator. He is very professional and very customer focused. You are fortunate to have Chris working for Scarborough Toyota. More
Sooo happy with my experience at Scarborough Toyota. My servicr advisor Philip was professional, knowledgeable and friendly. I’m so excited for my radio uniy system and very grateful for philip help. My servicr advisor Philip was professional, knowledgeable and friendly. I’m so excited for my radio uniy system and very grateful for philip help. More
Today I went around 11:00 am to Jeanneth Lagman assistant service manager. When I dropped off my car I informed them the only needed service was to perform transmission service Ws. Remove contaminated fluid service manager. When I dropped off my car I informed them the only needed service was to perform transmission service Ws. Remove contaminated fluid and replace it with new fluid. At that time she did not mention anything about the airbag light which was not there when I dropped off my car. But then later she called me and informed me about the airbag light and she mentioned that the technician confirmed that there is a light that needs to be diagnosed and she asked me for $340 for labour charge. Over the phone she kept insisting to get the airbag diagnosed and she asked me to come over and show me where the light is coming out since I also asked the safety check. She changed me $200 for the safety check of which my car did not pass because of the light. When I went to pick up my car Jeanneth or the technician was not able to show me the airbag light that stayed on and forced me to pay the safety check price even though they didn’t complete the safety check throughly. This is a big SCAM by Scarborough Toyota to cheat innocent people who really don’t know about their car. The total came to 579 dollars and 55 cents. Very disappointed with Scarborough Toyota and I will let my family and friends know not to come. More
Hi I am a Toyota customer from last 3 yrs. I purchased my Toyota RAV 4 on September 2023 from SCARBOROUGH TOYOTA. I bought extended warranty during my purchase agreement. Not satisfied with th I purchased my Toyota RAV 4 on September 2023 from SCARBOROUGH TOYOTA. I bought extended warranty during my purchase agreement. Not satisfied with the service provided by them during my all service time. One example is CAR wash is included in my warranty but they never did it. Last April I did my 5th regular service. During that time they put sticker saying that my last service is on OCTOBER 2023. I asked your staff that why OCTOBER as my contract is going to expire on SEPTEMBER. He answered me that it will be your last service for extended warranty. It doesn't be any problem within that period. While taking my appointment I called Scarborough Toyota to schedule me on SEPTEMBER but the lady on the phone told me that I can't take appointment before October as it is not 6 months from previous service. Then I took the appointment for today (7 October) at 9:00 am. When I reached there at the service desk your staff told me that my warranty is expired so I have to pay for the service. I explained him everything. Asked him to see the sticker. He was not helpful. He then informed the service manager (Henry). Henry came to my car. I showed him the sticker and explained him everything. He told me that he is only covering staff today so I need to call or visit to see the weekdays service manager (Harilal) This is company mistake. Why should I be victim for their mistakes. I want my last service to be done. I am now enough with this dealership. Only they want to trap the customer and do nothing. I will fight for my right until I can. It is totally harassment case. My extended warranty also includes my remote replacement. But the person today was not helpful. I need my all answers and my last service done. Hope to be solved. I have my sticker which show that my last service is on October 2023. More
Joseph Yung is approachable, kind, patient and explain it the maintenance service details as best as he could. the maintenance service details as best as he could. More
I had my 2020 highlander serviced today, August 1, 2023. I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The servic I have Shafik Jaffer as my advisor on this visit. I have nothing but praise for the way he handled my visit. He was respectful and prompt. The service only last for about 35 minutes and everything was done including washing the car. Thank you very much Shafik. Oh, and I don't have to pay anything on this visit. Thanks again!! More
Staff are friendly and helpful especially Jeanneth, who always help and assist us every time we visit the place and their service is great. always help and assist us every time we visit the place and their service is great. More
Joseph Yung is kind, approachable and very accommodating. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. He will tell yes in every request you like. He will make a way to make his client or customer satisfied. More
Jeanneth Lagman went above and beyond to get me a price match for tires for my vehicle. Been coming to this dealership for more than 15 years because of service like this. Scarborough Toyota does everythin match for tires for my vehicle. Been coming to this dealership for more than 15 years because of service like this. Scarborough Toyota does everything they can to retain and keep their customers happy and value your time or your business.! More