Scarborough Toyota - Service Centre

Whenever I've tried to make an appointment online or via chat - I never receive a response, so I tend to drive-in for Express Service. The service seems good, but the last time I was there, the car that dro chat - I never receive a response, so I tend to drive-in for Express Service. The service seems good, but the last time I was there, the car that drove in behind me was served first and I ended up waiting a long time to be served. Although there were many employees around, apparently only one was serving customers. In addition to the oil change, I asked if I could have an estimate on a repair. I would expect a mechanic to look at the car and provide an estimate, like any mechanic/body shop you might go to. Instead, I was told to go price the part myself at the shop. When I asked if I could be given a price, which would include labour, the employee ended up taking me to the shop (after telling me a few times to do it myself) and then to another desk to ask about labour - since it wasn't 'his department'. In the end, no one looked at the car - just took my word for what should be repaired. There may have been other things that a mechanic would have suggested...I found this very odd. I would expect more from the dealer. Anywhere else, I would have gotten a complete quote/estimate with a diagnosis of the full problem and any additional recommendations. More

I drove 2 hours to do the service. Servo advisors are refusing to book me in because it was their lunch time. Very poor service and price is very high. I called immediately another Toy Servo advisors are refusing to book me in because it was their lunch time. Very poor service and price is very high. I called immediately another Toyota and they were so happy to take me and get the service done. I would suggest shop around. More

Recently, we went to your body shop to repair something and we were assisted by an employee, Mr. Saji Kareem ( sorry if i misspelled his name) in one word, he is amazing, his behavior, job knowledge, commi and we were assisted by an employee, Mr. Saji Kareem ( sorry if i misspelled his name) in one word, he is amazing, his behavior, job knowledge, commitment is extra ordinary! I believe, he is an asset of Toyota, Canada! More

I always feel cheated when I go to do the service here. They tell one price at beginning then they let you go home. And call back to recommend more items. For anyone who knows less about car they try to ch They tell one price at beginning then they let you go home. And call back to recommend more items. For anyone who knows less about car they try to cheat. In my case my car mileage is 25k mile. The lady called me to say that air filter should be changed. Now I have no way of knowing whether my filter is good or bad. The owner manual says it should be changed every 15k miles. I have got this air filter already changed at least twice in the past. Second she says the front and rear differential fluid needs to be changed. Again for front differential fluid the owner manual says it should ideally be changed every 25k to 30k miles. This sounds ok. But the rear differential fluid only needs to be changed every 50k miles to 60k miles! This sounds like over selling. I am thinking of never going to scarbourough Toyota dealership again and especially to this lady. More

Jeanette always have a very warm welcoming Attitude ,very helpful whenever I come for services. She is excellent ,very helpful whenever I come for services. She is excellent More

Anwar Ali is definitely not a professional he doesn’t know how to talk to Customer, had a bad experience not once, but twice, know how to talk to Customer, had a bad experience not once, but twice, More

Jeanneth Lagman has always provided exceptional customer service over the last decade. She is always professional in her approach to dealing with any issues related to my car and now truck. I greatly value service over the last decade. She is always professional in her approach to dealing with any issues related to my car and now truck. I greatly value her advice and have always felt well taken care of. She is happy and friendly and just a pleasure to deal with. Toyota’s brand is greatly enhanced with employees like her. She is the primary reason I go to Scarborough Toyota although it is far from my home. I hope Toyota understands her value and remunerates her accordingly. More

This happened Last Saturday, The person who change the oil and check my minivan 2022, did a very triable job, my whole Interior and dashboard are Oily and have lots of stains. oil and check my minivan 2022, did a very triable job, my whole Interior and dashboard are Oily and have lots of stains. More

Hard great service from Greg, service advisor. Been coming here for 6 years for serv on my BRZ, a Subaru product. Subaru service dept could learn a thing or two from this service dept. Been coming here for 6 years for serv on my BRZ, a Subaru product. Subaru service dept could learn a thing or two from this service dept. More

I received very excellent customer service from Janneth Lagman in service department thumbs up 10x godbless you☺️☺️☺️☺️ Lagman in service department thumbs up 10x godbless you☺️☺️☺️☺️ More