Juan Orozco | Page 12

A breath of fresh service My 2007 Chevrolet Equinox had some issues that needed to be addressed. As the car is outside the warranty period, it was especially important to me th My 2007 Chevrolet Equinox had some issues that needed to be addressed. As the car is outside the warranty period, it was especially important to me that I find a well-rated service centre. Dealer-rater recommended Budd's in Oakville. From my initial contact with Jennifer Peaker, to my service dealings with Juan Orozco, to paying for the work done and picking up my car with the help of Kristi-Anne Horvat, I was extremely pleased with the professionalism and courtesy throughout. Although my Equinox remained recalcitrant and somewhat inscrutable, Budd's managed to fix the issues that were identifiable and to do a complete service. I was very pleased with their efforts, and they will now be my dealer repair service of choice. More

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Tire Repair Anytime I have come into the dealership for service either on warranty or repair, the service has been quick and efficient. Anyone I have dealt with Anytime I have come into the dealership for service either on warranty or repair, the service has been quick and efficient. Anyone I have dealt with has been friendly. More

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Happy with the Service from Budds' First of all Juan. Love the guy. A great customer service individual that I would not hesitate hiring to represent our company. The staff who service First of all Juan. Love the guy. A great customer service individual that I would not hesitate hiring to represent our company. The staff who service the vehicle are great. What needs to get fixed, gets fixed. The shuttle people that take care of you as well are wonderful service representatives of Budds'. Thank you for ongoing great service. More

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excellent Very nice atmosphere,honesty especially my sales person Mr,Farid bunni, Fun & helpful stuff,the finances team especially Mr,bounsay explains everyt Very nice atmosphere,honesty especially my sales person Mr,Farid bunni, Fun & helpful stuff,the finances team especially Mr,bounsay explains everything in details with fun way. More

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Truck and Car purchase from Basil Silas The purchase of my new truck this month and the purchase of the new Cadillac last fall from Budd's with Basil Silas was first class Basil is a very c The purchase of my new truck this month and the purchase of the new Cadillac last fall from Budd's with Basil Silas was first class Basil is a very caring and professional individual who was very helpful and informative on the purchase of the vehicles and the after sale follow up. The Service department at Budd's is also very professional and helpful. Any one of the Service Technicians and the Service Manager are excellent to work with and go out of their way to ensure you understand what is going on with your vehicle. The Finance matters were handled extremely efficiently and with great speed by Rob Powell More

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Best Customer Service!!!!!!! I honestly don't know where to begin. My 2011 Chevy Cruz was giving me many different problems since January 2017, I think between January 2017 and A I honestly don't know where to begin. My 2011 Chevy Cruz was giving me many different problems since January 2017, I think between January 2017 and April 2017 I must have visited Budd's no less than 8-10 times. I honestly wanted to trade my car in because it was so frustrating and bad. My visits ranged from 30 minute visits to leaving it over night, sometimes 2 nights, to waiting 5 hours.(I was offered lunch during this long visit) I was there so often over such a short period of time everyone that saw me would say, You're back again! Prior to this I didn't have any problems. First I needed a new battery, then a new alternator. The staff where great. Then my car started to leak oil in my garage. I would take it in- nothing. It also had a burning smell. It would start to leak a few days later. I took it in again. Etc. Every time they thought they fixed it, a few days later it would smell and leak again. Finally they fixed the problem- at no charge. But then my car started leaking another type of liquid. I called Shane and he called me back after hours, from his cell phone. He asked me to send him a picture, this type of service is unheard of in this day and age. I sent him a picture- took my car in again. Long story but important. Finally everything was fixed and my car has been great ever since. They even did a free oil change during one of the times it was in the shop. The customer service I received is unexplainable. Everyone was great but whatever you're paying Shane McGinnis- triple it. He kept me sane, he kept me from tears, he didn't charge me for all these visits, he was patient, always kind, always made me feel important and through all this he always had the biggest smile. thank you Budd's but most of all Shane. I honestly think if it wasn't for Shane I would have taken my car somewhere else. More

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Awesome/Fantastic/"Spot On" Ever since I bought my 2014 Chevy Cruze from Budd's in Oakville, I have never been treated with such prompt, efficient and fabulous service. The ser Ever since I bought my 2014 Chevy Cruze from Budd's in Oakville, I have never been treated with such prompt, efficient and fabulous service. The service department has always been there for me when I am in need of assistance. They have answered my concerns; been totally professional and always willing to go that extra mile. Service Department Manager Shane has always greeted me with a smile. My most recent dealing with service was today-I drove my car into work and had to have it towed to Budd's. I contacted Juan and he immediately looked after my car and went beyond to carefully make sure that all my problems were looked at right away and my car was returned to me at a time that suited me. There is nothing else I may say to describe the outstanding service that this dealership has provided me with. I look forward to buying, in the future, from them and referring my friends and Family to this dealership. Nancy Hamilton More

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2nd Vehicle!!! This is my second vehicle that I have leased from Budd's, all the people are amazing! Bill Coombe never disappoints. He's not pushy and follows thro This is my second vehicle that I have leased from Budd's, all the people are amazing! Bill Coombe never disappoints. He's not pushy and follows through on his word every time. Thank you so much for all you have done! The service department is also amazing here; they make sure every detail is looked after. Thank you Shane, Juan, and Kim for always taking such great care of me! Paul Stewart always puts in the extra care in providing exceptional service in getting my new car ready to drive it off the lot. Cheers! More

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Genuine 5 Star Service!!!! Words can not describe the difference between same brand dealerships service!!!!! I could not believe that what one GM-Cadillac dealer location could Words can not describe the difference between same brand dealerships service!!!!! I could not believe that what one GM-Cadillac dealer location could provide below 0( As far as Im concern that place should be stripped of their status of Cadillac service) experience than Budds representing the same brand could rise above it!!!! Just simple message to you future GM/Cadillac owners: DON'T WASTE YOUR TIME WITH ANY OTHER LOCATIONS. GO TO BUDDS IN OAKVILLE. IT MAY BE OUT OF YOUR WAY A BIT BUT YOU WILL BE COMPENSATED FOR IT GUARANTEED!!!! As I talk to my clients everyday, making them aware of below anything service related experience in APPLWOOD CADILLAC IN MISSISSAUGA JUSt OFF DUNDAS ST .(PEOPLE PLEASE DO NOT GO THERE!!!!!!) i will make every effort possible to make everyone aware of Excellence at Budds GM/Cadillac!!!! People, give them a try and you will understand what I'm talking about. People like Juan Orozco and Shane Maginnis are truly customer service oriented professionals!!! Thank you very much for treating me as a client!!! Based on Applewood GM/Cadillac treatment I was under the impression that I should not expect it anymore!!!!! Very pleasant surprise. This is how it is done guys!!!!! Bravo!!!!!! More

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Fantastic satisfying experience Great experience with Budd's Chevrolet and Basil Silas. Everything ran smoothly, fantastic product, Basil even sourced a vehicle with higher spec than Great experience with Budd's Chevrolet and Basil Silas. Everything ran smoothly, fantastic product, Basil even sourced a vehicle with higher spec than I requested. Would recommend anytime. Had a tire issue a few days after delivery, not warranty related and Juan helped with no questions. More

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