Josh Lallouz

1. Took 2019 Ram 1500 in for check engine light. (Extended warranty was purchased at sale.) Told we would have to pay a diagnostic fee. Advisor was told Took 2019 Ram 1500 in for check engine light. (Extended warranty was purchased at sale.) Told we would have to pay a diagnostic fee. Advisor was told we would not be paying a fee because the check engine light is on. Few days later husband was called stating the truck was ready for pick up. Picked up and done...you would think. I was called a couple weeks later, from an advisor, leading with you have an outstanding amount for a diagnostic fee. She then proceeded to inform me that they couldn't find my keys and that my truck was missing from their lot. I responded first there was no diagnostic fee as the check engine light was on. I furthered to tell the advisor that we have the truck as my husband had picked the truck after being called. At one point we were told that they found nothing then we were told it was a 6th cylinder misfire. 2. We have taken in the truck for the engine ticking sound. The plan was to replace both manifolds. The passenger side was replaced after MONTHS of waiting because they wanted to both at the same time. They said the parts were in, THEN they only did the passenger side. A month later the ticking sound is now coming from the driver side, now we are waiting another 2 months + for the driver side to be replaced. 3. Spouse is washing truck. Notices water in the back seat. We take it in to discover that there are 2 cracks in the frame of the rearview slider window . Apparently this is covered under the original warranty but not under the extended warranty. We were quoted to fix it for $1700.00. It is a well known issue, yet no one wants to take responsibility for this manufacturer defect. This is a structural and safety issue, Bernie was abrupt in educating me that extended warranty is not warranty but an extension of service. He provided a customer care number for FCA. I don't want excuses. Called our sales person as he should be advocating for us. No return call. Spoke with another sales person, who called me about a lead, told him the story too and again no follow up. There will no longer be any referrals. Give me a reason to remain a customer, cause right now I am at a loss. More

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easy no hassle and the most important is all staff good hospitality and care you what you need. hospitality and care you what you need. More

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I had the pleasure of dealing with Josh L. from Great West Chrysler for the purchase of my new Jeep. The process leading up to the transaction was smooth and straight forward. Josh, Janie a from Great West Chrysler for the purchase of my new Jeep. The process leading up to the transaction was smooth and straight forward. Josh, Janie and the rest of the staff were exactly what you wish to see from a dealership. Josh is experienced, dedicated, knowledgeable and will work hard to get you the best deal. No BS. No bad surprises. I wouldn’t hesitate to recommend Josh to my family and friends…do yourself a favor and give him a call when purchasing or leasing your next vehicle. Thanks again for taking such good care of me! More

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Too good! Went to inquire about lower payments and walked out with a new vehicle. Very happy with my experience at this dealership and the customer service is Went to inquire about lower payments and walked out with a new vehicle. Very happy with my experience at this dealership and the customer service is top-notch! More

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Awesome work by sales here. Got me into the car I wanted within an affordable payment and got it all settled quickly. Couldn't have asked for a better experience. Got me into the car I wanted within an affordable payment and got it all settled quickly. Couldn't have asked for a better experience. More

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Excellent customer service. Always goes above and beyond for their customers. Highly recommend for all vehicle needs. Always goes above and beyond for their customers. Highly recommend for all vehicle needs. More

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This was my second GWC vehicle purchase with Josh. He remembered my preferences and worked hard to find the right vehicle for me. He remembered my preferences and worked hard to find the right vehicle for me. More

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He posted an ad with the incorrect price to garner interest in the ad. When the price was questioned he became rude and sarcastic. False advertising click bait is not a reason to belittle people. interest in the ad. When the price was questioned he became rude and sarcastic. False advertising click bait is not a reason to belittle people. More

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Vinny listened to my concerns regarding what I hoped for and what I didn’t want. He put me at ease (I am one of those who hates the experience of shopping for vehicles), found me a vehicle that exceeded my and what I didn’t want. He put me at ease (I am one of those who hates the experience of shopping for vehicles), found me a vehicle that exceeded my expectations and made it completely painless. I didn’t feel pressured or coerced- at the end of the day, I would recommend Vinny to anyone, especially those like me who get anxious about car purchases. It was a great experience. More

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Excellent dealership to purchase your new vehicle from. Dealt with Josh Lallouz, didn't hesitate to treat you with the utmost professional attitude. Did not hesitate to advise you on the choice of vehicle Dealt with Josh Lallouz, didn't hesitate to treat you with the utmost professional attitude. Did not hesitate to advise you on the choice of vehicle and pointed out the best of what the vehicle has to offer you. Dealings with Josh and the sales manager was very good and gave me the best deal they could get me. Felt very comfortable the hole time dealing here. Would not hesitate to recommend Josh and his team. More

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