John McAvoy | Page 4

Not my first purchase here. Won’t be my last So every car I buy I go see Brandie. She has always treated me very well. Just recently I was borrowing my dads SUV while running errands and got t So every car I buy I go see Brandie. She has always treated me very well. Just recently I was borrowing my dads SUV while running errands and got t boned. His car was a write off. Car shopping we go. Having never gone elsewhere and dealt with anyone but Brandie I decided I would test it out. Headed to City Ford after hearing all the commercials of sales and such. Walked into new car showroom. Was approached by a salesman. Told him my monthly payment I was looking to spend and he sent me to used sales. The used salesman showed me a selection of maybe five cars that were in my budget and kept telling me I need to up it. After saying no I selected the best vehicle for me and sat down to work out numbers. I told him my friend works at Chev so no messing around. And that my dad will be looking too. So two sales. Didn’t budge from sticker price. I said thank you I will be in touch. Now this sales guy kept pressuring me to put down a deposit. This car is hot and will be gone. I said no. I’m ok with taking the risk. Walked out. Sent a message to Brandie that I was headed in and want to check out the Cruze. She had two different ones lined up for a test drive and three different pricing packages set for me to review within the hour. Under budget and brand new. I drove it. Saw the one in the showroom. Loved the colour. She had it in the shop. Gassed up and ready when I wanted it and even picked up the plate from registries. I knew going to City Ford that I would end up at Don Wheaton but I had to see what other people go through. I feel bad for them. I did call the salesman to let him know I am buying a new Cruze and will not be back. I got a text within the hour that his manager dropped the price $2k. I said no thank you. Now I have my new wheels and my dad is picking out a Cruze hatchback. I won’t bother with the shop around again. Just a headache. More

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A Team from begining to delivery First of all, we have worked with General Manager Dave Mussell, and truly understand how a team is built; it starts at the top. Thank you Dave so much First of all, we have worked with General Manager Dave Mussell, and truly understand how a team is built; it starts at the top. Thank you Dave so much for introducing us to Brandie! We first spoke to Brandie regarding a used truck or a price range we wanted to stay in and she spent time researching this for us so she had vehicles within our budget. We took one used truck for a test drive; realized that we wanted a new truck. A friend, as did my son, said to me that we needed to look at the Canyon Diesel that it has such great reviews. So, switching plans on a dime we told Brandie this and like a pro she asked her assistant Melissa to call to find the one in stock for us to test drive and Melissa immediately took care of this with such pleasure! We then had the truck delivered by Tia with such a smile and knew that she was so happy to do so (we saw Tia at reception when we went to pick up our truck and again we saw her interacting with others with that same enthusiasm). We are so grateful that Brandie had such patience with us on the delivery of our truck as we have never owned a truck let alone a diesel and Brandie knew this and took the time to ensure before we left that all of our questions were answered and we left with knowledge. Thank you Brandie!!!!! We can not forget the VP of first impressions Melissa the receptionist; she makes all feel so welcome :)! Along with John in service and Jason in finance, the consummate professionals :)! More

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Excellent customer service! When I purchased a vehicle at Don Wheaton, I can honestly say that I was greeted and treated by everyone as though I had spent $100,000.00 on a new ve When I purchased a vehicle at Don Wheaton, I can honestly say that I was greeted and treated by everyone as though I had spent $100,000.00 on a new vehicle, and not a pre-owned smaller vehicle. Everyone - in every department - treated me with exceptional service and attention and a very friendly warmth that you don't always get ! I'm looking forward to dealing with this company in the future for all my vehicle needs. I know I will be taken care of in a professional and friendly manner. More

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Serviced my yukon Denali John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will d John is very professional advisor and always has a smile on his face and will take care of you as soon as you enter the service department, he will do his best to finish your car as soon as possible. Thanks for all your help John. More

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fair, transparent and friendly thank you Nik Jr. for your courtesy and professionalism. the experience was friendly and straight to the point. We appreciate honesty and will share o thank you Nik Jr. for your courtesy and professionalism. the experience was friendly and straight to the point. We appreciate honesty and will share our story with friends. i hope you have a great 2018. More

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Fantastic I didn’t just buy a car here I made a friend that cares and knows his cars can answer all my questions and truly care what you think and feel there wa I didn’t just buy a car here I made a friend that cares and knows his cars can answer all my questions and truly care what you think and feel there was no high pressure sales that make you feel so uncomfortable I had a Great Day with Ethan Shaw . I have never felt so positive about buying my SUV from start to finish it was fantastic. More

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Why does an oil change turn into a $8000 quote I understand dealerships need to make money but why does it have to feel so underhanded. I go in for an oil change and check the brakes. I end up spen I understand dealerships need to make money but why does it have to feel so underhanded. I go in for an oil change and check the brakes. I end up spending $1,000 and they did not do my brakes. Rather I get a laundry list of items to the tune of around $8,000. I told them I would just come pick up the vehicle as is and I still got a $1,000 bill for a bunch of service and inspection work that I imagine I did not need. Then, because I was visibly upset, they offer to do my brakes with no labor charge as long as I pay for parts. Good offer but why not just charge reasonable rates to begin with. I will now get my brakes fixed at another establishment for much more than was offered to me out of principle. I don't care about the money. Fortunately, I'm in a situation where I can afford the payments, but the tactics used by service departments is sickening. Be honest, charge me your best rates and don't give me a list of work that is not needed immediately. Alex More

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Good Experience Attention car, truck, SUv buyers check Don Wheaton Dealership out before going any where else in the city of Edmonton, Why Don Wheaton ? Due to gre Attention car, truck, SUv buyers check Don Wheaton Dealership out before going any where else in the city of Edmonton, Why Don Wheaton ? Due to great services in Finance and Sale More

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Very Professional Shawn MacDougall was very thorough in explaining the various options on our new Buick Encore. Moreover he was very helpful and professional from start Shawn MacDougall was very thorough in explaining the various options on our new Buick Encore. Moreover he was very helpful and professional from start to finish. More

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Will call Don Wheaton for next vehicle purchase I purchased the vehicle I wanted at a fair price . Dario was helpful in making the deal and following through afterwords. I felt I received a fair pri I purchased the vehicle I wanted at a fair price . Dario was helpful in making the deal and following through afterwords. I felt I received a fair price on my trade also. More

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