Great dealership - brand spanking new - clearly built for the future. Great idea to have an oil change lane in the service bays.
Salesman (Jerry) was great - worked hard to earn our business.
One important improvement. There should be a "resident expert" who gives you a basic tutorial on all the technology before you drive away. Help you to get Uconnect activated and give you a how to on all the basis (programming the fobs, setting up the garage door opener, explaining how the nav works, etc).
Otherwise - a good experience.
"Jerry Besterd & Blair Paton = The Best"
- Ken Forbes
Jerry Besterd - Not all sales people are created equal. In my personal opinion, Jerry Besterd is as great as they can come. He is attentive, passionate about taking great care of his clients, has always been there for me (even when I call him on his days off), and he goes to battle for me All The Time. I'm honored to have him on my Go-To Team of Excellent people.
Blair Paton - Blair and his team take care of my oil changes. He is sincere and always gives me an honest representation of things that need to be done to keep my car operating at it's optimum. I trust Blair explicitly and although he doesn't know it, he is also on my Go-To Team of Excellent people.
I have a few people on my Go-To Team of Excellent People. These people don't typically know that I have this Team. However, I think of them this way because they have consistently proven themselves to me over the years. I know I can always count on them to be honest and forthright. They always take my call, they always listen and they always give sound council. They have not once under delivered or let me down. Pretty awesome actually. I am Honored and Blessed.
In general, the :Service Staff at Oxford Dodge are quite pleasant and wonderful to work with.
Cheers to you All.
Ken Forbes - sales representative
RE/MAX Advantage Realty Inc., Brokerage. (London)
"Awesome to deal with!"
I was very nervous about buying a new truck and being sure I purchased the exact one I wanted.Jerry Besterd made sure I was comfortable with my choices and never put any pressure on me to buy.He was very informative and honest.The dealership had more than enough inventory to choose from.Once I found the vehicle I wanted were able to put together a seamless deal,NO PRESSURE!.I picked up my new truck and it was spotless and ready to go.I would truly recommend this dealership and Jerry.
Jerry Besterd is amazing, he goes above and beyond to help. Kent Rombough is great too for giving you the best trade in value. For financing Mike gets you the best rate. The whole dealership including the mechanics, administration and all staff are very friendly and helpful. It is the only place I'll go for vehicles.
It was pleasure to deal with Jerry Besterd. He made things comfortable and there and there was never a threat of pressure. He made it possible to get me into the car that was right for me. Jerry is the kind of person that the car dealers need to put trust back into buying a car. The whole dealership was friendly and helpful. Great experience.
"Another purchase with Jerry Besterd"
This was our third purchase with Jerry and it is more like visiting an old friend than dealing with a sales person. He gave us a tour of Oxford's new facility which was an added treat.
Other Employees Tagged:
"Fast friendly and very professional service"
On January 21 my car stopped working and had big engine breakdown intensified by exremly cold weather. I managed to roll it to Oxford Dodge where Mr Jerry Besterd helped me with purchase of 2019 Grand Caravan SXT. With Employee pricing and dealership discount I was able to purchase set of 4 winter tires and waranty that I was looking for a long time. Mr Besterd provided me with similar wehicle for next 2 days while my new car was being prepared, at no charge. All the paperwork, insurance, ovenership and financial transactions were quckly and expertly managed by Mr Mike Beach.
In less than 48 hours I had everything sorted and my new car delivered.
This was so fast and professionaly done that left me speachless. Car drives fantastic and feels strong and safe on the road (and the weather in last 2 weeks has everything thrown at it - snow, ice, rain...).
I have nothing but words of recomendation and deep gratitude toward Oxford Dodge dealership and specifically helpfullness and expertise of Mr Besterd and Mr Beach. If you ever need good and quality vehicle and professional assistance - Oxford Dodge is the place to visit.
"100% Would Recommend "
I am so grateful I purchased my car in London, even though I live in Brampton. Jerry helped me with the purchase of my vehicle and he is so kind, funny and friendly - always with a smile on his face. The customer service is absolutely brilliant and amazing. I had an issue with my car for the past two winters and I took it close to home to still have the problem occur. Then I brought it to London and just when we thought the job was fixed, sadly it was not. David, one of the many customer service assistants, really helped me through this process and ensured my vehicle to be looked at and fixed to my discretion. My car was there for a week and David always contacted me when I asked him questions or when he was updating me with information. David was always smiling, was friendly (note, even at 8:00a.m. when I was his first customer of the morning). I hope David receives this information and a raise! As for Deb and Laurie - these two ladies are so funny, friendly, and kind - (again, even at 8:00a.m. being their first customer)! I hope these ladies also see this review and get a raise! I received a rental vehicle and the best part was David, Deb and Laurie gave me three options as to which vehicle I wanted - which was so kind, they did not have to do, they all could have chosen it for me! I hope to see you all again soon :)
Other Employees Tagged:
David, Deb and Laurie
"New car disappointment"
I have dealt with Oxford Dodge for several years and just bought my 4th Dodge Journey from them this week. It is a 2017 demo with 450kms on it. Salesmen Jerry and Todd are fantastic but the service department needs to spruce up when checking out a new vehicle. I admit the weather has been very cold, but we got the car Wednesday and then Thusday morning we could not get into it electronically or manually and even when boosted the warning lights all came on and stayed on, the fan kept going fast and then slow and even the tow truck driver refused to let me drive the car Eventually it was towed to Oxford Dodge and a new battery installed and I am just hoping my problems are over. What really annoyed me was when I phoned for help Thursday morning I was told by the Service Dept to call Roadside service which already had informed me they had a 6 hour delay. Service rudely told me there was nothing they could do and that was that. I think a 4 time customer deserves better attention. Finally the salesmen mentioned above got me the help and the tow I needed. Just disappointed and the fun of a new vehicle was lost.
We love Jerry. This is our 2nd van we've bought from him. Great service. Friendly. Honest. Very happy experience. Answered every question we had regarding new features on this new vehicle.