"New car disappointment"
I have dealt with Oxford Dodge for several years and just bought my 4th Dodge Journey from them this week. It is a 2017 demo with 450kms on it. Salesmen Jerry and Todd are fantastic but the service department needs to spruce up when checking out a new vehicle. I admit the weather has been very cold, but we got the car Wednesday and then Thusday morning we could not get into it electronically or manually and even when boosted the warning lights all came on and stayed on, the fan kept going fast and then slow and even the tow truck driver refused to let me drive the car Eventually it was towed to Oxford Dodge and a new battery installed and I am just hoping my problems are over. What really annoyed me was when I phoned for help Thursday morning I was told by the Service Dept to call Roadside service which already had informed me they had a 6 hour delay. Service rudely told me there was nothing they could do and that was that. I think a 4 time customer deserves better attention. Finally the salesmen mentioned above got me the help and the tow I needed. Just disappointed and the fun of a new vehicle was lost.
"2018 Ram 1500"
Oxford dodge and their staff made buying my truck an enjoyable and easy process. They made sure I got the best possible deal and that I got the best possible trade for my old vehicle. I would recommend oxford dodge and salesman Todd Baynham to anyone.
"Best Vehicle Buying Experience l’ve had in a long time!"
Sales person meet me on the lot in the rain (Todd) l was looking at trucks. Not pushy very respectfully showed me some products new and used. He spoke very honestly and no crazy sales pitches. Very much appreciated thank you Todd.
Beautiful dealership should be great things to come for future business!
My purchase was so smooth of my new used 2013 Dodge Truck. Thank you to Todd (Sales), Mike (Financing) and Todd’s Manager for the usage of his new truck ... l called on short notice and asked if l could get a loaner vehicle for the day due to my old vehicle being sold privately the day before. Todd and his Mgr were so courteous of my request thank you very much greatly appreciated. It made my day easy until my vehicle was ready for pickup.
I am very happy with my truck “A great find and fair price from Oxford Dodge Chrysler!
Sincerely Thank you .. in closing also a big thank you to the staff in detailing and service the truck looked “Amazing” when l picked it up. Awesome!