Jeff Cantrell

Service Dept. never disappoints . . . even when repair news is not so good. Trust them completelyQ never disappoints . . . even when repair news is not so good. Trust them completelyQ More

by jbavants Verified Customer Verified Customer

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Everything done on time and well, good communication w me. everyone courteous and friendly thanks me. everyone courteous and friendly thanks More

by areseemorrison3 Verified Customer Verified Customer

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I have always received great service from everyone . Answers all questions. Employees are Professional and always kind. Answers all questions. Employees are Professional and always kind. More

by gramp09 Verified Customer Verified Customer

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From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

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Everyone was friendly. Service was quick & professional. I would recommend them to others. Thank you Service was quick & professional. I would recommend them to others. Thank you More

by MFERGESON Verified Customer Verified Customer

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Best sevice department around. I do depend on them for everything about my Tundra. 250k miles and runs and looks practically new. Enough said. I do depend on them for everything about my Tundra. 250k miles and runs and looks practically new. Enough said. More

by OU3308 Verified Customer Verified Customer

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Service advisor I work with (David Holmes) is always excellent and very thorough each yime always excellent and very thorough each yime More

by gonebikin56 Verified Customer Verified Customer

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One of the best service departments I’ve worked with been a customer since 2009 a customer since 2009 More

by thomasholdren Verified Customer Verified Customer

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I was pleased that Mr. Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's recommendations, I was surprised to see items that had be serviced only month ago. They also informed me that the duplicate key would have only cost me $165.00 instead of $360.00 had I have used a lock and key business. Over the past several years I have purchased Three (3) new Camary's and leased a Tacoma from Jim Norton Toyota of Tulsa. As a loyal customer I feel that I can no longer trust your company to treat me fairly. More

by BDTURNER Verified Customer Verified Customer

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Your greeting was great and service thank you quick and to the point I got the car there to the point I got the car there More

by CANHEAT2002 Verified Customer Verified Customer

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