Eric Cooper

As usual the service provided by Jim Norton Toyota was outstanding. Everyone I had contact with was helpful and courteous. As a senior citizen I depend on them to keep my car in top-notch condition. outstanding. Everyone I had contact with was helpful and courteous. As a senior citizen I depend on them to keep my car in top-notch condition. More

by barb38 Verified Customer Verified Customer

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I have always received great service from everyone . Answers all questions. Employees are Professional and always kind. Answers all questions. Employees are Professional and always kind. More

by gramp09 Verified Customer Verified Customer

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From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

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In comparison to the service department at the Toyota dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealer dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealership. More

by johnson8717 Verified Customer Verified Customer

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Great service and attitude all the time and I appreciate it so I continue to make sure they are my favorite it so I continue to make sure they are my favorite More

by fnfash98 Verified Customer Verified Customer

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I have been using Jim Norton's service department for over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. More

by l_steed Verified Customer Verified Customer

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As always excellent customer service. We were there bright and early they got us in and out in less than an hour. We won't use anyone else. We were there bright and early they got us in and out in less than an hour. We won't use anyone else. More

by rob.demers Verified Customer Verified Customer

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David Holmes is the reason I continue to come to Jim Norton to have my vehicles serviced! Norton to have my vehicles serviced! More

by coffey0 Verified Customer Verified Customer

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Very good service. Very quick and friendly staff. All services performed professionally. Good job guys, Very quick and friendly staff. All services performed professionally. Good job guys, More

by locolobo157 Verified Customer Verified Customer

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Terrific and professional service! I am glad I gave Jim Norton another chance. Twelve years ago I had a terrible experience buying a car there but they have changed and are much bett I am glad I gave Jim Norton another chance. Twelve years ago I had a terrible experience buying a car there but they have changed and are much better now. More

by chrono1220 Verified Customer Verified Customer

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