Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 2 mos
Industry Experience
27 yrs, 11 mos
Languages Spoken
English
Maltese
426 Reviews
Write a Review426 Reviews of Jason DeFelice
October 08, 2020
The staff and service were excellent, but we were a little annoyed that we were first told we had booked drop off (we’ve never done that) but eventually Jason allowed us to wait. There were two extra p little annoyed that we were first told we had booked drop off (we’ve never done that) but eventually Jason allowed us to wait. There were two extra problems, so it tooK 4 hours instead of 2 but that’s the way it goes. More
Other Employees Tagged: Irene ? When I phoned service to make another appointment,nw as very helpful and cheerful
October 08, 2020
Jason was extremely helpful and friendly. Very high quality of work and amazing customer service! Thank you for all of your help, I’ll definitely be coming back to ToyotaTown. quality of work and amazing customer service! Thank you for all of your help, I’ll definitely be coming back to ToyotaTown. More
October 02, 2020
I went to Toyotatown for my 2006 Sienna service on Oct 1st. I had a great experience with Toyotatown's service advisor Firis Sharif. I was provided a very professional services by Firis. He is a very kin 1st. I had a great experience with Toyotatown's service advisor Firis Sharif. I was provided a very professional services by Firis. He is a very kind and knowledgeable fellow. He not only pointed out why my old Sienna needs services and also recommended me my next service. I highly recommend Toyotatown and Firis Sharif. During this Covid-19 period, I wish all my best for Toyotatown. Keep safe. Cheers. From Hairong. More
Other Employees Tagged: Firis Sharif
September 25, 2020
Jason is the best for service he took really good care of our vehicle when we went to pick it up Jason greeted us with a smile and explained everything that was done to the truck I would recommend everybo our vehicle when we went to pick it up Jason greeted us with a smile and explained everything that was done to the truck I would recommend everybody to Toyota town South of London because they treat you like family and the service was great thank you Jason and your team More
Other Employees Tagged: Rita Dalal , Suzanne Bourdeau
September 23, 2020
Best guy in the business. Jason is friendly, gives great customer service, is always helpful and informative. He always gets back to me in a timely manner which I greatly appreciate. customer service, is always helpful and informative. He always gets back to me in a timely manner which I greatly appreciate. More
September 16, 2020
Jason deserves an 11 out of 10. Awesome service and Jason is someone I trust a lot. The service was very good, no complaints. Toyotatown’s Covid rules to protect staff and customers is excellent. Thanks is someone I trust a lot. The service was very good, no complaints. Toyotatown’s Covid rules to protect staff and customers is excellent. Thanks More
September 06, 2020
I just can summarize the service at Toyota Town as exceptional service. The precautions due to the pandemia taken by Toyaota indicates how you care for your customers exceptional service. The precautions due to the pandemia taken by Toyaota indicates how you care for your customers More

