Jason DeFelice | Page 12

I usually have very good experiences at Toyotatown! Always friendly and professional. Usually don’t have to wait too long. Always friendly and professional. Usually don’t have to wait too long. More

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I bought my first car 15 years ago from Toyotatown I’ve always had great service with them. I always book my car in with Jason because he always listens to your problem and books it in as soon as possible always had great service with them. I always book my car in with Jason because he always listens to your problem and books it in as soon as possible That is why I came back and bought my new tundra TRD pro awesome truck loyal Toyota owner and to Toyotatown thanks More

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The entire staff are very professional. This was my first time at the dealer but will not be my last. This was my first time at the dealer but will not be my last. More

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Jason and ToyotaTown are fantastic. 11.5/10. Car was dead and they resurrected it from the ashes, bringing it back to life in full swing. My car is driving like a Porsche Taycan Turbo S 11.5/10. Car was dead and they resurrected it from the ashes, bringing it back to life in full swing. My car is driving like a Porsche Taycan Turbo S again. Thank you Jason and ToyotaTown for your fine work and excellent customer service. Also, the girls at the service desk are amazing! So kind and knowledgeable. Thanks Jason and ToyotaTown! More

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Jason was very helpful through my visits at Toyotatown, he helped me find the issue every time and was considerate of my situation. He is the reason why I kept coming back whenever I had a problem with my he helped me find the issue every time and was considerate of my situation. He is the reason why I kept coming back whenever I had a problem with my car. I would say by far that he is the best specialist that I have dealt wit in London and he deserves all the credits! I would totally recommend giving him a visit at Toyotatown as he will help you as best as he can. Thank you Jason for all the help you have given me! More

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Thank you Dennis for the quick and professional service today .came in to add my side steps 7:45 am was out in I heart beat. Very smooth visit. today .came in to add my side steps 7:45 am was out in I heart beat. Very smooth visit. More

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Honest assessments, grea advice, friendly efficient service. I appreciate having people that I can trust to serve my car's needs. service. I appreciate having people that I can trust to serve my car's needs. More

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As always Jason provided excellent service, was able to explain the issue and repairs and met the timeframe he stated. He also provided additional information on other things to look for. I always go to explain the issue and repairs and met the timeframe he stated. He also provided additional information on other things to look for. I always go to Jason with my car and am never disappointed and he always has a smile on his face More

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Thank you Jason for your accountability and ownership when you realized the situation I was dealing with. Having been dropped off to pick up my car only to have to return minutes later as the issue resur when you realized the situation I was dealing with. Having been dropped off to pick up my car only to have to return minutes later as the issue resurfaced. The department was closed/closing, and as a customer I was confused as to what had happened and worried as I had critical commitments I required my vehicle for. You assessed the situation; my needs as a person (not only as a customer) and put a plan into action to have the diagnosis and repairs done asap. Thank you for your patience, calm, recommendations and quickly putting in place a plan to action. Thank you for making a positive difference and for great service. More

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Nathalie you are the definition of outstanding customer service and care. You truly went above and beyond. The department was closing and I returned minutes after I had picked my vehicle. You merely saw th service and care. You truly went above and beyond. The department was closing and I returned minutes after I had picked my vehicle. You merely saw the look of concern on my face as I was approaching the desk and you jumped into action. Found someone who was still available to listen to the situation and find a solution to address asap. From there you continued to support and ensure that not only did have all of the details that I needed to leave my vehicle; you also ensured I had way home as my ride had left when I picked up the vehicle and the shuttles were over for the day. When I asked about bus routes, you realized we lived in the same area and you graciously offered me a ride to my front door. You turned what felt like an awful situation into one filled with kindness. Thank you for all that you do. More

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