Janine Feenstra | Page 44

Toyota Town surpasses customer service expectations During our search for a pre-owned 2016 Toyota RAV4, and after numerous calls and visits to several Toyota dealerships, Toyota Town in London, Ontario During our search for a pre-owned 2016 Toyota RAV4, and after numerous calls and visits to several Toyota dealerships, Toyota Town in London, Ontario exceeded all our expectations and made the 3 hour drive a worthwhile trip. Not only did Toyota Town have the largest selection of quality pre-owned Toyota RAV4's for us to choose from, our Product Advisor, Frank Circelli, and Janine Feenstra (Financial Service Manager) were well beyond exceptional. From the first phone call inquiring about a pre-owned 2016 Toyota RAV4 LE (AWD) to leaving the dealership with a Brand New 2017 Toyota RAV4 XLE AWD (A6), we were extremely pleased with every detail of our new vehicle purchase. Although our initial intentions were to purchase a 2016 Toyota RAV4 LE to save money, the deal Frank Circelli negotiated for us on the 2017 XLE was too good to pass up. The upgraded features and full three year warranty on the New 2017 XLE far outweighed the few thousands we would save on purchasing the pre-owned 2016 Toyota RAV4 LE. It's no wonder why Toyota Town in London, Ontario is an award winning Toyota dealership and recognized by Toyota Canada as a "Pride" dealer. The dealership is immaculate and the entire Toyota Town team surpasses customer service expectations. Knowing we were pressed for time, Frank, Janine and the entire team at Toyota Town had us in our New 2017 Toyota RAV4 XLE within 24 hours; not something you would expect when the vehicle you purchased at 3:00 pm still required a pre-delivery inspection, detailing, undercoating protection, installation of a hood deflector and side door moldings; arranging financing, licensing and paper work. More

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Fantastic customer service! This is a team of people who are highly motivated to create a spectacular experience for the customer. Courteous, knowledgeable, friendly and honest! This is a team of people who are highly motivated to create a spectacular experience for the customer. Courteous, knowledgeable, friendly and honest! Thanks again John Docherty, Sean Cragg and Janine Feenstra! More

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They do it right! Toyota Town did us right! Great service and friendly! I look forward to spending more time there. Everyone treated us well and was happy to see us. Go Toyota Town did us right! Great service and friendly! I look forward to spending more time there. Everyone treated us well and was happy to see us. Got a great car that should assist as a heavy mileage driver. More

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Hylander lover We had a very pleasant experience purchasing our new Hylander from the moment we entered the show room until the final meeting to pick up our new vehi We had a very pleasant experience purchasing our new Hylander from the moment we entered the show room until the final meeting to pick up our new vehicle. We really appreciated Shawn Longworth's and Janine Feenstra's very honest and personable approach and their attention to all the details of our purchase. More

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A great experience We had been hoping to get a few more months out of our car but when we found out it needed brake work, we knew it was time to replace it. I'm so glad We had been hoping to get a few more months out of our car but when we found out it needed brake work, we knew it was time to replace it. I'm so glad we went to Toyota Town and worked with Tomasz Kisiel. He was patient with us, walked us through everything and really listened to what we wanted. He made us aware of all options but there was no pressure. Thank you Tomasz and Toyota Town for making this a great experience, right down to the little toy car for our son! More

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Personal and helpful service Shawn Longworth at ToyotaTown was helpful and patient in finding us the right vehicle which was a 2014 Rav4. He showed us options in terms of vehicle Shawn Longworth at ToyotaTown was helpful and patient in finding us the right vehicle which was a 2014 Rav4. He showed us options in terms of vehicles that would fit our budget and timeline. Shawn was very agreeable at setting up times that were convenient for us. He had the vehicles ready to show when we arrived and paperwork was always right there. No waiting around for anything. Thank you Shawn. Janine Feenstra also went out of her way emailing documents we needed in a timely fashion. More

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Incredible experience! Steph went above and beyond in helping me obtain my vehicle. She always knew what to do and always had an answer/solution if ever a problem occurred. Steph went above and beyond in helping me obtain my vehicle. She always knew what to do and always had an answer/solution if ever a problem occurred. She was very helpful, thoughtful and caring throughout the entire process and I am so thankful to have her in my corner! More

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Professional service. I got my new Corolla 2 weeks ago. I'm very satisfied with the service I had there at Toyota Town. People are very professional and helpful. They did e I got my new Corolla 2 weeks ago. I'm very satisfied with the service I had there at Toyota Town. People are very professional and helpful. They did everything to make my purchase suits my needs and budget. I even brought my best friend to get herself a car and she did! More

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Completely satisfied! My husband and I just had our first experience with ToyotaTown and can't say enough good things about them. Everyone was super friendly and made us fe My husband and I just had our first experience with ToyotaTown and can't say enough good things about them. Everyone was super friendly and made us feel so welcome. We walked out after having purchasing our new dream vehicle. Would highly recommend anyone looking for a new vehicle to visit ToyotaTown first. Both Shawn and Janine made us feel at ease as we walked through paperwork.Next time we're in the market for a vehicle, it will definitely be our first stop. More

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First Toyota ! Originally just went to the Dealer to browse but was introduced to the 2017 Rav4 . Took it for a test drive and thought if the numbers work out .... ? Originally just went to the Dealer to browse but was introduced to the 2017 Rav4 . Took it for a test drive and thought if the numbers work out .... ? They did and we are really pleased with the car . More

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