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Start your review of Jacob Novick.
Jacob Novick
Jacob Novick at Mercedes-Benz London
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Jacob Novick

Assistant Service Manager

Mercedes-Benz London

35 Southdale Rd E
London, ON N6C 4X5

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I've been in the automotive service industry since 2011. I'm a licensed Automotive Service Technician, but have changed roles to Service Advisor/Assistant Service Manager.

Dealership Experience

4 yrs, 4 mos

Industry Experience

9 yrs

Specialties & Trainings

310S Automotive Service Technician

Languages Spoken

English English

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4 Reviews of Jacob Novick

March 21, 2020

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Employee Rating

"Service Department"

- TV V

In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive service. He does not apply any pressure tactics and provides facts about the service to me. He answers to queries and follows up on any commitment o look up for the customer. The other folks in the Service Department are also very helpful. The vehicle is ready within the time specified for the service work. I switched my service work from a different city to the London Mercedes dealership for those reasons. I look forward to visit them to service my Mercedes vehicles.

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Recommend Dealer
Yes

Other Employees Tagged: Jessica Sampson , Zihan Yang

Mar 23, 2020

Mercedes-Benz London responded

Thank you for taking the time to write this kind review about Jacob and Mercedes-Benz London. We're very happy to hear you have such trust in us to take care of your vehicle when it comes time for service you've started coming to London! If we can do anything else to help, please don't hesitate to reach out!

November 07, 2019

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Employee Rating

"Still amazing after a year and a half!"

- Dmitri

This is one of the best dealerships I have ever dealt with. I have been a customer for over a year and a half now, and can’t say enough great things about Mercedes London. It’s an absolute pleasure visiting every time. Everyone is super nice and the service is second to none. Any issues I ever had they were able to fix incredibly quickly which gives me a ton of confidence to bring the car in. They really take care of you and the car. The technical staff are super talented and can fix any problems that come up. The service staff is incredibly nice and helpful. I especially want to recommend Jacob in service, Charbel in sales and of course Rob, who ultimately made my initial purchase happen. Also, they do such a great job washing the cars, it looks brand after every service. I will have to ask them how they do it. Overall, a year and a half later, still as happy as I was on day one. Thank you Mercedes London!

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Recommend Dealer
Yes

Other Employees Tagged: Rob Stockie, Charbel Francis

August 22, 2019

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"Customer service "

- Knaj

Very friendly! Helped me out right away everytime I have brought my car in. Has great customer service skills. Appreciated all the help! Thank you

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Recommend Dealer
Yes
Aug 28, 2019

Mercedes-Benz London responded

Hi there! Thank you so much for sharing! We were happy to help. If there is anything else we can do for you in the future, please don't hesitate to let us know!

March 31, 2019

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Employee Rating

"Simply Outstanding "

- KM43

We recently purchased our fifth Mercedes from Mercedes Benz London. As always we were treated with the highest professionalism and respect. Rob and his team truly value the relationship with their customer and will go above and beyond to maintain it. Many thanks to the whole team.

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Recommend Dealer
Yes

Other Employees Tagged: Rob Stockie, Tony Yang, Markus Widmer, Kennedie Vella

Apr 01, 2019

Mercedes-Benz London responded

Hi there! Thank you so much for sharing - we are so happy that our team has won your loyalty! Enjoy your new Mercedes and if there's anything else you that we can help you with, please let us know!

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