- TV V
In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive service. He does not apply any pressure tactics and provides facts about the service to me. He answers to queries and follows up on any commitment o look up for the customer.
The other folks in the Service Department are also very helpful. The vehicle is ready within the time specified for the service work.
I switched my service work from a different city to the London Mercedes dealership for those reasons. I look forward to visit them to service my Mercedes vehicles.
"Still amazing after a year and a half!"
This is one of the best dealerships I have ever dealt with. I have been a customer for over a year and a half now, and can’t say enough great things about Mercedes London. It’s an absolute pleasure visiting every time. Everyone is super nice and the service is second to none. Any issues I ever had they were able to fix incredibly quickly which gives me a ton of confidence to bring the car in.
They really take care of you and the car. The technical staff are super talented and can fix any problems that come up. The service staff is incredibly nice and helpful. I especially want to recommend Jacob in service, Charbel in sales and of course Rob, who ultimately made my initial purchase happen. Also, they do such a great job washing the cars, it looks brand after every service. I will have to ask them how they do it. Overall, a year and a half later, still as happy as I was on day one. Thank you Mercedes London!
"Customer service "
Very friendly! Helped me out right away everytime I have brought my car in. Has great customer service skills. Appreciated all the help!
"Simply Outstanding "
We recently purchased our fifth Mercedes from Mercedes Benz London. As always we were treated with the highest professionalism and respect. Rob and his team truly value the relationship with their customer and will go above and beyond to maintain it.
Many thanks to the whole team.