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Mercedes-Benz London - Service Centre

London, ON

4.8
85 Reviews

85 Reviews of Mercedes-Benz London - Service Centre

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July 04, 2021

"From buying to servicing Tony, Jackie, and Katrina have..."

- SBrown

From buying to servicing Tony, Jackie, and Katrina have been exceptionally responsive, resourceful, accountable, and approachable. Thank you for being who you are and the quality you bring to Mercedes-Benz London

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Recommend Dealer
Yes
Employees Worked With
Jul 06, 2021 -

Mercedes-Benz London responded

Thank you for the positive review! We're glad to hear you had such a great experience working with Tony and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

June 17, 2021

"First time service, last time customer! Vehicle came..."

- Dissatisfied

First time service, last time customer! Vehicle came back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable

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Recommend Dealer
No
Employees Worked With
Jun 22, 2021 -

Mercedes-Benz London responded

I’m sorry to hear you had such a negative experience with us. I would love to chat with you directly about your experience to learn more about what happened. Please reach out to me directly at mwidmer@mblondon.com. I look forward to hearing from you. Markus Widmer, Service Manager

Jun 22, 2021 -

Dissatisfied responded

It is bad when I can find the problem but “the professionals” don’t want to bother! Ended up the five month old battery was defective and the starter is turning over too slow to fire!

May 04, 2021

"Personable, efficient, and attentive. These words..."

- Franklin Porter

Personable, efficient, and attentive. These words encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience with Mercedes-Benz London’s service department flawless. Thank you!

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Yes
Employees Worked With
May 05, 2021 -

Mercedes-Benz London responded

We are so happy you enjoyed the experience, Franklin! Thank you for taking the time to write this kind review about working with Jessica here at Mercedes-Benz London. Take care, and if we can do anything else to help, please don't hesitate to reach out!

October 16, 2020

"I was impressed with the level of impeccable customer..."

- Daniella

I was impressed with the level of impeccable customer service from Jessica Sampson. Very appreciative with the work done on my car -excellent, reliable mechanics! Thank you for providing safe, fast, courtesy service to your customers! Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Oct 16, 2020 -

Mercedes-Benz London responded

We are so happy you enjoyed your visit, Daniella! Thank you for taking the time to write this kind review about Jessica and Mercedes-Benz London. We're very glad to hear you were happy with the service Jessica gave to your car. Take care, and if we can do anything else to help, please don't hesitate to reach out!

September 30, 2020

"The call centre had booked me for 9:30 AM to change an..."

- galettepc

The call centre had booked me for 9:30 AM to change an airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me by the call center. I explained to Andrew that my little dog was in my car waiting for me at the Can-Am RV dealership. He made some calls and I was out of the dealership within 45 minutes. I was very impressed that he handled the situation which was the call centre’s fault. Thank you Andrew Kay. PLEASE INFORM CALL CENTRE TO LET CUSTOMERS KNOW THAT VÉHICULES WILL BE DROPPED OFF FOR THE DAY!!!

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Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Mercedes-Benz London responded

Thank you very much for the positive review! Thank you for bringing this to our attention, we will make sure to pass this information along. We truly appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!

August 06, 2020

"Best Repair Jobs ever done on my vehicles as I own 4 of them"

- amin.mussani

Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is second to none. Will never drive any other vehicle other then Mercedes Keep up the good work.and service with a smile. Amin. Mussani

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Yes
Employees Worked With
Aug 07, 2020 -

Mercedes-Benz London responded

We are so happy you enjoyed your visit, Amin! Thank you for taking the time to write this kind review about Markus after bringing your vehicle in for service. If we can do anything else to help, please don't hesitate to reach out!

March 23, 2020

"Excellent Service Experience"

- Steven

Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to Mercedes-Benz London for a major service. This included a B service, a complete brake job, a wheel alignment and a few other items that needed attention. Honestly, I have to say that this was by far the best service experience I have had since owning the car. Andrew Kay was extremely helpful. He accommodated my tight schedule and I appreciated the regular updates as the work was progressing. Despite the amount of work, the car was ready when promised and it drives as if it is brand new again. Would definitely recommend.

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Recommend Dealer
Yes
Employees Worked With
Apr 02, 2020 -

Mercedes-Benz London responded

Thanks for the great review, Steve! We aim to please!

March 21, 2020

"Service Department"

- TV V

In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive service. He does not apply any pressure tactics and provides facts about the service to me. He answers to queries and follows up on any commitment o look up for the customer. The other folks in the Service Department are also very helpful. The vehicle is ready within the time specified for the service work. I switched my service work from a different city to the London Mercedes dealership for those reasons. I look forward to visit them to service my Mercedes vehicles.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Zihan Yang
Mar 23, 2020 -

Mercedes-Benz London responded

Thank you for taking the time to write this kind review about Jacob and Mercedes-Benz London. We're very happy to hear you have such trust in us to take care of your vehicle when it comes time for service you've started coming to London! If we can do anything else to help, please don't hesitate to reach out!

March 10, 2020

"Very happy with my first experience at Mercedes London...."

- Theoelectric

Very happy with my first experience at Mercedes London. Andrew Kay in the Sprinter department took care of warranty work (3800.00) in less then 24 hours after talking on the phone. Having a small business any down time with the sprinter is lost money in the field. Coming from a small town myself it was nice to have that small town feel in the city.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2020 -

Mercedes-Benz London responded

Thank you for the positive review! We're glad to hear you had such a positive in service with Andrew when you had to get work done on your Sprinter. If there's ever anything else we can help you with, please don't hesitate to let us know!

March 05, 2020

"Great Service for our entire fleet!"

- Blue Jay Irrigation

Just completed some fleet maintenance with Andrew Kay and the Mercedes-Benz London team. It was a fast, professional and an enjoyable experience from start to finish. We cycled through 9 sprinter vans in about a week with no hiccups allowing us to continue on as scheduled with our spring start up procedures. Thanks for the great service and we will see you again next year!!

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Mercedes-Benz London responded

Thank you so much for your review! We're just happy we could help! If there's anything else we can help you with, please don't hesitate to let us know. Take care, and we look forward to seeing you again soon!

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