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Mercedes-Benz London - Service Centre

London, ON

4.5
87 Reviews

87 Reviews of Mercedes-Benz London - Service Centre

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August 29, 2022

I have continued to enjoy great service from Mercedes-Benz London. I drive an older GL-Class which requires attention often. I find that I’m a frequent visitor and the parts have to be imported More

by Lucy Jeffrey
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Markus Widmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Novick
Aug 29, 2022 -

Mercedes-Benz London responded

Thank you very much Lucy for sharing your experience and being a loyal customer! We are thrilled to hear you've had such great experiences working with Andrew and Markus! We understand the love for the older vintage models and it makes us very happy to hear you trust our team to take care of "The Beast". Take care Lucy, we look forward to serving you now and in the future!

June 20, 2022

This dealership delivers a consistent world class brand experience. They are customer centric and do absolutely everything to take care of me and my vehicle. I recently had a flat and Tony not only answere More

by ldietz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Mercedes-Benz London responded

Thank you very much, at Mercedes-Benz London it's our goal to make the vehicle experience as easy as possible. We are so glad that this was your experience working with Tony and the team. Thank you so much, take care!

July 04, 2021

From buying to servicing Tony, Jackie, and Katrina have been exceptionally responsive, resourceful, accountable, and approachable. Thank you for being who you are and the quality you bring to Mercedes-Benz More

by SBrown
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katrina Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz London responded

Thank you for the positive review! We're glad to hear you had such a great experience working with Tony and our team here at Mercedes-Benz London. If there's ever anything else we can help you with, please don't hesitate to let us know!

June 17, 2021

First time service, last time customer! Vehicle came back worse than it went in! Put a hose clamp on and stopped looking at it! Despicable More

by Dissatisfied
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Richard Disabato
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Mercedes-Benz London responded

I’m sorry to hear you had such a negative experience with us. I would love to chat with you directly about your experience to learn more about what happened. Please reach out to me directly at mwidmer@mblondon.com. I look forward to hearing from you. Markus Widmer, Service Manager

Jun 22, 2021 -

Dissatisfied responded

It is bad when I can find the problem but “the professionals” don’t want to bother! Ended up the five month old battery was defective and the starter is turning over too slow to fire!

May 04, 2021

Personable, efficient, and attentive. These words encompass my service experience with Jessica. Jessica’s customer care was impeccable. Her attention to detail and pleasant manner made my experience More

by Franklin Porter
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Mercedes-Benz London responded

We are so happy you enjoyed the experience, Franklin! Thank you for taking the time to write this kind review about working with Jessica here at Mercedes-Benz London. Take care, and if we can do anything else to help, please don't hesitate to reach out!

October 16, 2020

I was impressed with the level of impeccable customer service from Jessica Sampson. Very appreciative with the work done on my car -excellent, reliable mechanics! Thank you for providing safe, fast, c More

by Daniella
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Mercedes-Benz London responded

We are so happy you enjoyed your visit, Daniella! Thank you for taking the time to write this kind review about Jessica and Mercedes-Benz London. We're very glad to hear you were happy with the service Jessica gave to your car. Take care, and if we can do anything else to help, please don't hesitate to reach out!

September 30, 2020

The call centre had booked me for 9:30 AM to change an airbag recall. Once I arrived Andrew informed me that I had to drop off my vehicle for the day. I live in Hamilton Ontario. This was not told to me b More

by galettepc
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Mercedes-Benz London responded

Thank you very much for the positive review! Thank you for bringing this to our attention, we will make sure to pass this information along. We truly appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!

August 06, 2020

Best Repair Jobs ever done on my vehicles as I own 4 of them Could not express enough thanks to Markus and all the staff at the service and parts desks. Extremely friendly and helpful. The service provided is More

by amin.mussani
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Markus Widmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Maric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Jacques
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2020 -

Mercedes-Benz London responded

We are so happy you enjoyed your visit, Amin! Thank you for taking the time to write this kind review about Markus after bringing your vehicle in for service. If we can do anything else to help, please don't hesitate to reach out!

March 23, 2020

Excellent Service Experience Before moving to the London area I had my 2015 C300 serviced at various other Mercedes-Benz dealerships. Last week was the first time I brought it to More

by Steven
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Mercedes-Benz London responded

Thanks for the great review, Steve! We aim to please!

March 21, 2020

Service Department In the Service Department, I had to work with Jacob, who is a very forthright individual which is rare to find in the present world of automotive serv More

by TV V
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Sampson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zihan Yang, Jacob Novick
Mar 23, 2020 -

Mercedes-Benz London responded

Thank you for taking the time to write this kind review about Jacob and Mercedes-Benz London. We're very happy to hear you have such trust in us to take care of your vehicle when it comes time for service you've started coming to London! If we can do anything else to help, please don't hesitate to reach out!

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