Ian Riddell | Page 2

Great pre-sale service, unhappy with after sales service I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional I purchased my 2013 Focus ST in Tangerine Scream in late July 2017. I initially met with Ian when I went to look at the car. Ian was very professional and friendly and I was very interested in the car after my first visit. On my second visit, Ian was not in at the moment and I was directed to Michael Nokes. When I first met Michael he was very nice and easy to deal with. Took the car for a test drive and worked out some numbers. Picked up the car a few days later and was overall happy. There are a few issues that I have that have made me unhappy with Keywest. When I initially bought the car I was only given 1 key FOB. I was told that they would try to get in touch with the last owners about getting any other keys. Also never received the CarProof that I was supposed to receive. After about a month I got into contact with Michael again about the Key FOB as I had not heard anything back from him. I went and met with him, once again very nice and friendly. Told me he was going to still try and get the Key FOB as well as get some pricing for some other items I was interested in for the Focus. The only thing I ever heard back for was the Paint pen I ordered. That's it. As someone who used to work in customer service I would never consider this to be acceptable. Even if I was unable to get the customer what they were asking for I would still contact them, but instead, I had to chase them down to get a response. Overall, I am happy with the car. It has some issues that need to be addressed. Pretty sure all warranty work. But I do enjoy driving it daily. But would I go back? I don't think so. In the end I was unhappy on the post sales service side of things More

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great team great guys. Rob set me up with a great truck, at a good price. when we were finishing, Ian came out and helped get the truck ready with paper work lic great guys. Rob set me up with a great truck, at a good price. when we were finishing, Ian came out and helped get the truck ready with paper work licence plates etc... Wes was a down to earth manager. I was impressed how these guys and everyone else in the sales department worked as a team. my truck was detailed perfectly. I would recommend this dealership to anyone looking for a new or used vehicle. I have certainly found the dealership that I would do business with in the future. More

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amazing team this guys in keywest ford knows how to go above and beyond in terms of customer satisfaction. we purchased a vehicle last week and all within 3 hours this guys in keywest ford knows how to go above and beyond in terms of customer satisfaction. we purchased a vehicle last week and all within 3 hours everything was done. the guys are really time efficient. robert was there all theway from the start to explain everything we need to know about the vehicle. he was very friendly. michelle was the best in getting us approved for the loan as well as finding the best rates for us. you will just notice the entire office staff working closely in a very happy environment. More

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First time buyer, whose experience couldn't have been better I am from Alberta and I was in the stressful position last week of finding out I couldn't insure my car here because it was in poor condition, it woul I am from Alberta and I was in the stressful position last week of finding out I couldn't insure my car here because it was in poor condition, it would cost over $3000 to repair it to code and that old car wasn't even worth $100. I needed a new vehicle and I needed it quick but never having bought a car from a dealership before and being young I was worried I would not be able to get a loan approval to make this happen. Then Key West came to my rescue, within about 2 hours of being there I was sitting in my new car. They had everything in-store from the sales team, the financing team and even an ICBC broker. Not only was I in this beautiful new car, they also took my old crap car for me and even paid me $100 for it when I was told I would be lucky if I got $80 for it! Here I am, a week later, all the paperwork done, switched over to ICBC and a affordable bi-weekly payment plan that my partner and I can actually afford! Every team member has been super helpful along the way and I know if I ever need anything I can just call and they will help me out! I never thought buying a car would be this easy but.....it really is. I have put off buying a new car for years because the fear of how expensive an complicated it would be but, I was so wrong!!! More

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First time working with Key West - really enjoyed it I came to Key West Ford looking at a very specific vehicle, hoping to trade out of a sedan into a small SUV. Ian was the sales guy on deck, and was v I came to Key West Ford looking at a very specific vehicle, hoping to trade out of a sedan into a small SUV. Ian was the sales guy on deck, and was very friendly and helpful. He understood that although a deal was possible, it wasn't guaranteed as I had appointments to see other vehicles. We test drove the vehicle I was there to see (2017 Nissan Rogue), and he was very patient with the bad traffic on a Friday afternoon. He wasn't pushy or in a rush to get out of the car. We talked trade in potential on my old car, and about a possibility of a deal. I reviewed what he offered, and said I'd keep him in mind as I finished my other test drives. Once those were done the next day, I selected the Key West Rogue as my car of choice. Ian was kind enough to come in on his Saturday off to help secure the offer he'd made me the day before, prepare the paperwork, and walk me through the process. I was never left alone, and never felt lost in the shuffle. He also went to work scrambling to find me replacement floor mats (which had gone missing from the car) and a gas card to make up for the partially emptied tank. It's worth mentioning too, every other employee I dealt with - every single one - was friendly. Whether it was another sales person taking two seconds to tell me where Ian was, the ladies at the front desk giving me directions, or dealing with the finance (Michelle was also awesome!), I didn't meet a single person at Key West that gave me a bad feeling. Ian was a pro - dealt well, listened well, showed patience in asking for and landing the deal, and made me feel valued as a customer before moving on to any other business. I had a great experience dealing with him, and would do so again. This has been the easiest car purchase I've ever made. Thanks Ian! More

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Purchase of 2017 Focus ST - Great Experience Jag, Ian and Michelle were really great to work with. Jag approached me when I walked onto the lot and had a low key approach....a good balance of sa Jag, Ian and Michelle were really great to work with. Jag approached me when I walked onto the lot and had a low key approach....a good balance of sales and wanting to help. I came back the next day with my wife and when Jag was with other customers Ian stepped in to help. There's obviously a great team environment at this dealership. I would definitely recommend Key West Ford...and I love my new car! : ) More

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Professional with a friendly attitude and a great service Those people are doing a terrific job they got me out of my Fusion and back in to a f-150 in a very short time. They work hard to get me the best in Those people are doing a terrific job they got me out of my Fusion and back in to a f-150 in a very short time. They work hard to get me the best interest rates and gave me top dollar for my car I highly recommend Keywest Ford the people there are top notch with a friendly attitude Go visit them and you will see Thanks guys I'm one happy customer!!! More

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Great Work! This dealership was very organized. Fulfilled all their promises. Delivery of vehicle was seamless and very speedy. Car was fully detailed. Couldn This dealership was very organized. Fulfilled all their promises. Delivery of vehicle was seamless and very speedy. Car was fully detailed. Couldn't of asked for much more. Wish all of my car or truck purchases were this satisfying. Great selection for a picky buyer like me. Thank you very much Ian, Kal and Kam. More

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Excellent Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they w Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they will provide that service for free with the new car More

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Key West Ford Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience More

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