Ian Riddell | Page 2

I am from Alberta and I was in the stressful position last week of finding out I couldn't insure my car here because it was in poor condition, it would cost over $3000 to repair it to code and that old car wasn't even worth $100. I needed a new vehicle and I needed it quick but never having bought a car from a dealership before and being young I was worried I would not be able to get a loan approval to make this happen. Then Key West came to my rescue, within about 2 hours of being there I was sitting in my new car. They had everything in-store from the sales team, the financing team and even an ICBC broker. Not only was I in this beautiful new car, they also took my old crap car for me and even paid me $100 for it when I was told I would be lucky if I got $80 for it! Here I am, a week later, all the paperwork done, switched over to ICBC and a affordable bi-weekly payment plan that my partner and I can actually afford! Every team member has been super helpful along the way and I know if I ever need anything I can just call and they will help me out! I never thought buying a car would be this easy but.....it really is. I have put off buying a new car for years because the fear of how expensive an complicated it would be but, I was so wrong!!!

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I came to Key West Ford looking at a very specific vehicle, hoping to trade out of a sedan into a small SUV. Ian was the sales guy on deck, and was very friendly and helpful. He understood that although a deal was possible, it wasn't guaranteed as I had appointments to see other vehicles. We test drove the vehicle I was there to see (2017 Nissan Rogue), and he was very patient with the bad traffic on a Friday afternoon. He wasn't pushy or in a rush to get out of the car. We talked trade in potential on my old car, and about a possibility of a deal. I reviewed what he offered, and said I'd keep him in mind as I finished my other test drives. Once those were done the next day, I selected the Key West Rogue as my car of choice. Ian was kind enough to come in on his Saturday off to help secure the offer he'd made me the day before, prepare the paperwork, and walk me through the process. I was never left alone, and never felt lost in the shuffle. He also went to work scrambling to find me replacement floor mats (which had gone missing from the car) and a gas card to make up for the partially emptied tank. It's worth mentioning too, every other employee I dealt with - every single one - was friendly. Whether it was another sales person taking two seconds to tell me where Ian was, the ladies at the front desk giving me directions, or dealing with the finance (Michelle was also awesome!), I didn't meet a single person at Key West that gave me a bad feeling. Ian was a pro - dealt well, listened well, showed patience in asking for and landing the deal, and made me feel valued as a customer before moving on to any other business. I had a great experience dealing with him, and would do so again. This has been the easiest car purchase I've ever made. Thanks Ian!

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Jag, Ian and Michelle were really great to work with. Jag approached me when I walked onto the lot and had a low key approach....a good balance of sales and wanting to help. I came back the next day with my wife and when Jag was with other customers Ian stepped in to help. There's obviously a great team environment at this dealership. I would definitely recommend Key West Ford...and I love my new car! : )

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Those people are doing a terrific job they got me out of my Fusion and back in to a f-150 in a very short time. They work hard to get me the best interest rates and gave me top dollar for my car I highly recommend Keywest Ford the people there are top notch with a friendly attitude Go visit them and you will see Thanks guys I'm one happy customer!!!

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This dealership was very organized. Fulfilled all their promises. Delivery of vehicle was seamless and very speedy. Car was fully detailed. Couldn't of asked for much more. Wish all of my car or truck purchases were this satisfying. Great selection for a picky buyer like me. Thank you very much Ian, Kal and Kam.

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Great service thank you! Purchased a new car and traded in another Ford. Happy with the sales and management team. Car needs some touch ups and they will provide that service for free with the new car

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Very professional, all the Key West individuals were pleasant to deal with and at the same time were all business. Paperwork was quick and painless. Good experience

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I recently purchased a Ford Mustang Ecoboost and was extremely satisfied with the service I received. Ian, the sales associate showed me the extensive Mustang stock until I found the perfect one for me. I was extremely satisfied with the price I was given by Wes, the sales manager. After the deal had been done, I came back the next day to provide my payment forms. I told Wes that the front plate holder had been found and he himself went and installed it. I was also very pleased with the rate which Gurj from Finance provided. I love my Car and recommend Key West for anyone interested in buying a Ford!

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delt with many of the sales people, and found them courtious, friendly, and straight forward to deal with, that was very important to me and my family, i could trust the sales team to find or recomend vehicles as quick as they could find them for my son as well. Because of that service, both my son and i purchased paint and undercoat protection from the dealer as well.

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I bought a 2008 F-450 lariat 4-door of Ian Riddell in December 2013 and have had no issues .. Very satisfied now I am down sizing my life and moving into a town house complex .. I have sold my F450 and camper and boat . No longer needing the heavy duty truck.. I like the F150 4- door and looked around but only found beat up trucks that were over priced .. I called Ian to ask about his opinion on the new F150 -4 door he couldn't say a bad thing .. He brought one down for a test drive and it was the one I wanted ... I bought it that day ... I would highly recomend key west ford 👍👍👍

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