Graham Townsend | Page 27

Martin Sold Me My New 2018 F-150! Martin walked me through the entire process of buying my new truck - from available options, accessories, warranty, and worked out a leasing payment t Martin walked me through the entire process of buying my new truck - from available options, accessories, warranty, and worked out a leasing payment that kept me in line with my last lease. Working with Martin is awesome - you are not only a customer... you quickly become a friend. Thanks for getting me in my new truck, Martin! More

Report | Print

Always professional, courteous and knowledgable The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my first time in a Canadian car dealership and I appreciated that he took the time to explain everything to me. During the 4 years of my lease, I regularly took the car in for servicing at Ford and the service was always professional and efficient. When my first lease ended Addy Seth was the sales rep who took me through the process of leasing a new vehicle and it was a pleasure to deal with him. Again, the service was excellent - patient and helpful in explaining all the options and always available to answer any questions. I chose to stay with Ford for another lease because overall I have had a very positive experience with them as a dealership. More

Report | Print

Fantastic first time Ford and first time truck purchase Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we hav Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we have any questions or concerns. We would recommend both the dealership and our sales rep (Graham Townsend) wholeheartedly. More

Report | Print

My experience at Erinwood Ford Several years ago, my wife and I purchased a vehicle from Mr. Graham Townsend, our experience with him was excellent. Two weeks ago I returned with Several years ago, my wife and I purchased a vehicle from Mr. Graham Townsend, our experience with him was excellent. Two weeks ago I returned with my son, we purchase two vehicles from Mr. Robert Ahamad (MR. Graham was MIA). Our experience with Mr. Ahamad was excellent. We test drove two 2018 vehicles, one a Ford Mustang and the second a Ford Escape Titanium of which we purchased both. Mr. Ahamad's was transparent, open and honest with us, he explained the pros and cons of the vehicles with absolutely no pressure on us, this explains why we returned to your dealership. Thankyou Mr. Rob Ahamad for your honesty, this is very rare in the auto sales industry. More

Report | Print

Deflated Experience purchase of 2018 F150 Lariat. I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, specifically (Joe Ingel), have been FANTASTIC, smooth great experience, treated like family, that will never change. My last truck purchased here was September 2015, Ford F-150 Lariat, I dealt with a fantastic gentleman Mr. John Primo, who for the better part of 15 years, took excellent care of my purchasing needs. Recently, May 30 th /18, I bought another 2018 Ford F-150 Lariat, but felt very deflated after picking up the vehicle. My salesman Mr. Townsend was very difficult to reach, I’d leave messages, would be days before he’d return my calls. I think, in this business, following up is Critical! My truck was factory ordered, I made a change many weeks before the build, and Mr. Townsend said there would be no problem, the rims I asked for were NOT Chrome, but 20” Machined aluminum, with Grey -Painted Pockets, I’m not sure where he got confused, or he failed to add it to the build in time. There were some other issues, I will not elaborate, but going forward I regret that I will not purchase another car or truck from this salesman. I was reluctant to leave a comment, but to be a better dealership, you have to take the good with the bad, hopefully learn from the negative, to make the future experiences in future better. More

Report | Print

great opportunities for great cars! i was a first time car owner and the people at erinwood ford were very generous and helpful. got hooked up with an amazing car. i was a first time car owner and the people at erinwood ford were very generous and helpful. got hooked up with an amazing car. More

Report | Print

Graham Townsend Spoke with Graham re purchasing my new Explorer. Graham very knowledgeable and helpful re the purchase of my new vehicle. Enjoyed meeting and working Spoke with Graham re purchasing my new Explorer. Graham very knowledgeable and helpful re the purchase of my new vehicle. Enjoyed meeting and working with Graham. More

Report | Print

It was great! Graham was excellent. He was very welcoming and patient with our inquiries. He responded to our concerns quickly and attended to our needs without del Graham was excellent. He was very welcoming and patient with our inquiries. He responded to our concerns quickly and attended to our needs without delay. We couldn't have asked for a smoother experience! More

Report | Print

Always a great experience This is the second time we have used Erinwood Ford, and we returned because Graham Townsend was so helpful the first time, we had no choice but to com This is the second time we have used Erinwood Ford, and we returned because Graham Townsend was so helpful the first time, we had no choice but to come back. He answered all of our questions, found us what we were looking for on the lot, and helped us quickly. He went above and beyond to ensure that we had everything we needed. Graham listened to exactly what we wanted the first time we came, but also showed us options to ensure we had thought of everything. This time was the same - Graham is knowledgeable, helpful, and never made us feel like we had to make a decision that wasn't right for us. More

Report | Print

Awesome service! Came back to the Ford vehicles because i wasn't too satisfied with the other car company i chose and Graham hooked me up with a great deal! I've dealt Came back to the Ford vehicles because i wasn't too satisfied with the other car company i chose and Graham hooked me up with a great deal! I've dealt with him in the past and had a great experience so it only made sense to come back to him again! More

Report | Print