Doug Keen | Page 21

Amazing First-Car Purchase Experience I don't know normally make a habit of writing reviews for products and services, but I felt compelled to after my experience with Doug. My wife and I I don't know normally make a habit of writing reviews for products and services, but I felt compelled to after my experience with Doug. My wife and I purchased our first car, an Escape from Doug at Erinwood Ford. He's not your typical car salesman as he genuinely cares about finding what's right for the customer in terms of features and affordability. He's perfectly transparent about everything and most importantly, was very down-to-earth and easy to talk to. Having Doug help us through our journey really smoothed the process and saved us a lot of time, money, and angst. More

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Doug Keen Is A True Professional! Doug is different from any other sales associate I've ever dealt with for two main reasons: 1. Doug shows you the car you're going to buy, not one Doug is different from any other sales associate I've ever dealt with for two main reasons: 1. Doug shows you the car you're going to buy, not one that's similar - He listens to everything you want and only shows you things that apply. He has no personal agenda to sell you something you didn't ask for, and will amaze you when he proves how well he's listened to you. 2. Doug takes ownership - You'd think that Doug owns the dealership. He takes pride in what he does, and shows enough care toward his customers that you'd think his own well-being depended on making sure each and every one of his customers are happy. He works seemingly independently making sure that his customers don't have to know about how difficult it might be to get something done or approved from a manager or other department. Customers don't care to know that stuff, and Doug did an amazing job at shielding us from that. Doug knows we came to buy a car we wanted to love, and that's what we left with. In fact the experience was so great we went back and replaced our second vehicle a week later! We would do it all over again if we could, and would definitely send others! Let's just say that at this point if we couldn't buy another car from Doug, we'd dread having to go to anyone else! Joe in service, and Robyn & Bory in finance were just as much a pleasure to deal with! It seems like Erinwood Ford employs a great team that works really well together, and are all on the same page when it comes to customer service! More

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Our go to guy Doug Keen has become our go to guy for cars. This is now our third car that we have purchased through Doug in the last 5 years. He is personable and k Doug Keen has become our go to guy for cars. This is now our third car that we have purchased through Doug in the last 5 years. He is personable and knowledgable. When looking to purchase this car we had looked around at other dealerships closer to home, but in the end we felt most comfortable going back to Doug. At the other dealerships we felt very pressured, receiving several emails and phone calls after we told them we wouldn't be purchasing on the spot and wanted to see our options. With Doug he waited for us to be ready to purchase, no pressure. He is not pushy and he is well informed, there was not one question that he couldn't answer for me. Doug is very accommodating; staying late to meet our needs. Upon pickup, he took the time to explain all the gadgets in my new car and showed me how to use them. I always tell my friends and family how great Doug Keen is and I would recommend him to anyone looking to buy a Ford, I garantee you will be satisfied with his high level of service. We have and will continue to return to Erinwood because of Doug! More

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Dough Keen is the best salesman ever. Dough Keen took care of us right from the beginning to the end. He was always there for us even in his days off. He took all the necessary time to ex Dough Keen took care of us right from the beginning to the end. He was always there for us even in his days off. He took all the necessary time to explain us every step, from choosing the right options for us to showing us how our new truck works. We are very grateful with him and feel very lucky to had this knowledgeable and trustful guy as our contact in Ford. More

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2014 Fusion, first car purchase After going to a few other dealerships and pricing out cars, I went to Erinwood Ford and met with Doug about a 2014 Ford Fusion S I had seen online. After going to a few other dealerships and pricing out cars, I went to Erinwood Ford and met with Doug about a 2014 Ford Fusion S I had seen online. I took it for a test drive, then went inside and made an offer on the car - eventually I purchased it. Throughout the entire process Doug was beyond helpful and just overall pleasant to deal with and buy a car from, something I didn't feel from the other dealers I went to. As long as the Fusion holds up, I'm going to be a Ford customer for many years to come. More

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New vehicle purchase -Ford Explorer Bought a Ford Explorer from Erinwood Ford Sales Inc. Dealt with Mr. Doug Keen. Doug is an excellent person, a wonderful sales man and a very honest hu Bought a Ford Explorer from Erinwood Ford Sales Inc. Dealt with Mr. Doug Keen. Doug is an excellent person, a wonderful sales man and a very honest human being. Had a wonderful dealing with him. Splendid service and swift handling. I would recommend all my friends to go to this dealership and contact Doug for any car purchase. Wonderful experience!!!! Best dealership and best sales person. Robyn was an excellent support to form Finance. More

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Outstanding Customer Service I have purchased many new vehicles and this being my first Ford purchase. I was referred to Doug Keen from a very good friend and I can see why they h I have purchased many new vehicles and this being my first Ford purchase. I was referred to Doug Keen from a very good friend and I can see why they have purchased many vehicles from Doug & Erinwood Ford. I love the way the Dealership treats it's clientele, we are able to see, drive and negotiate price without having to put down your credit card or have the Salesperson run to the Manager for every little negotiation approval... I usually end of really frustrated but not at Erinwood Ford and not with a great Salesperson as Doug Keen. Jason Clark More

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Third purchase It's always a pleasure to deal with Doug , I have purchased my third car from him and I'm sure I will back to get my next car from him when the time c It's always a pleasure to deal with Doug , I have purchased my third car from him and I'm sure I will back to get my next car from him when the time come... More

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Excellent customer service I purchased a 2016 Ford Escape from Doug Keen last week at this location. Doug listened to what I wanted and needed. He didn't try to push me or bully I purchased a 2016 Ford Escape from Doug Keen last week at this location. Doug listened to what I wanted and needed. He didn't try to push me or bully me into purchasing something higher priced or with more options then I needed he understood and respected what I could afford and never once made me feel uncomfortable. I had previously been at 2 Ford Dealership lots last week. 1 that ignored me completely during my visit and the other one continued to try and push me into purchasing something that had a payment plan that would have left me strapped financially. Doug was kind, friendly, listened to me and went over every detail of the purchase with me. Doug even linked my phone to the car for me before I left and told me not to hesitate to call if I had any questions. Thank you Doug Keen. I will definitely be referring friends to you. More

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Amazing service from start to finish sales and service. We have purchased 4 vehicles from Doug Keen. Each and every time starting from the first time we met his service is impeccable. He goes above and beyo We have purchased 4 vehicles from Doug Keen. Each and every time starting from the first time we met his service is impeccable. He goes above and beyond what a salesperson normally would to make your buying experience the best. He's very knowledgable, and answers all of our questions with ease. He makes buying a new or used vehicle a simple and easy process without all of the "sales pitchiness" You tell him what you want and he makes it happen! More

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