Doug Airey | Page 5

Amazing dealership awesome service! After having loyalty to another brand for 20 years I decided to take a look at Western GMC Buick’s vehicles. From the moment I started my search, I After having loyalty to another brand for 20 years I decided to take a look at Western GMC Buick’s vehicles. From the moment I started my search, I experienced a level of service that I’d never experienced before. Simply said, excellence! I found the perfect vehicle for me! There is no doubt I’ll continue to have all service work done at Western and will highly recommend any family member or friend to call Aaron for their new vehicle search. Thank you! Christine More

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Excellent service Friendly staff & competitive pricing, easy from start to finish. Thank you for making this purchase enjoyable & exciting! I am very happy with my ne Friendly staff & competitive pricing, easy from start to finish. Thank you for making this purchase enjoyable & exciting! I am very happy with my new purchase. More

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Absolutely Phenomenal Experience for years! I've been a Western customer since 2012. Absolutely phenomenal experiences every time. I've been in 15 odd times; oil changes, new accessories, everyt I've been a Western customer since 2012. Absolutely phenomenal experiences every time. I've been in 15 odd times; oil changes, new accessories, everything. Truly a top dealership. I absolutely recommend Western! Thanks very much for the excellent service Doug and team! More

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Best experience I have ever had We decided that we would trade in our two older vehicles and buy a Sierra Denali. I have never had a dealership that did not play games - was asked w We decided that we would trade in our two older vehicles and buy a Sierra Denali. I have never had a dealership that did not play games - was asked what I wanted and looked for what I wanted and they provided it with an outstanding deal first time around. No fuss no muss - I highly recommend this dealership to anyone. Good credit bad credit they will be honest with you and work for you to get you what you need. Both Aaron and Doug were outstanding More

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Dishonest. Intimidating. Unreasonable. On Saturday October 21, 2017 I went to GMC western Buick. I found a 2017 GMC Terrain which I was interested in potentially purchasing. I was speaking On Saturday October 21, 2017 I went to GMC western Buick. I found a 2017 GMC Terrain which I was interested in potentially purchasing. I was speaking with Jamie (used car sales manager) and Brian (used car sales person) about the vehicle. At the end of my visit, Brian had a deal summary printed up from his computer which outlined the details of the purchase including price of vehicle, the after market leather package I had inquired about, and the interest rate which was being given to me, 6.99%. Although I thought an interest rate at 6.99% was a bit on the high side, I was willing to make it work. The only other option I had found was at a different dealership, exact same vehicle, roughly the same price , about the same interest rate (5.99), however they were unable to have after market leather done. So I believed getting the vehicle at gmc western would get me the most for my money. So I signed the deal summary in Brian’s office and he escorted me to the financing department where I was introduced to Chantal (financing manager). There she asked me to leave a deposit for the vehicle while I was making my final decision on the vehicle. Word for word I asked Chantal, “will I get my deposit back if for any reason the deal does not end up going through?” She said, “of course, we’re not in the business of keeping deposits.” She explained to me, her job in the financing department was to get me the best interest rate possible. I filled out my credit application with her, handed over my $1000.00 in cash and received a receipt for my deposit. As the office was going to be closed on Sunday, she told me she would give me a call on Monday to let me know how everything was progressing and which bank she had found to give me my car loan. I thanked her and left. On Monday morning I received a phone call from Chantal informing me that the best interest rate she could find me was 9.9%. I told her I was most definitely not going to pay 9.9% interest on a vehicle. I asked her if there was anything I could do on my part to convince the bank to give me a better rate for example; providing them with recent pay stubs, tax summary, letter of employment. She was unwilling to take any of these documents. We ended the conversation. I had my brother give her a call to see what was going on with the deal and if that’s the best they could do interest rate wise. She confirmed with him that was the best they could do and he said exactly what I did, that at that rate, there was no deal. On Tuesday, I phoned Brian and asked him to email me a copy of the details of the agreement because my brother and I were still completely confused as to why they were offering me a whopping 10% interest rate. During the phone conversation, he mentioned that he was booking my car for leather installation that day. He wanted me to make a decision ASAP so that the vehicle could be sent in for leather and it took approx 48 hours to have installed. I asked him to wait to send it in for leather until I went over the details in the email with my brother and he agreed. About 20 mins after our phone conversation ended, I received an email from Brian stating, “Hi Astra, please see the offer to purchase as you requested along with lien holder information. I have your car booked today for solid black, heated perforated with black stitch leather package. Thanks very much. Talk to you soon.” I was confused and felt pressured by this email because I had just spoke with him and told him to hold off on the leather. So I immediately emailed him back, saying “I asked you to wait please, until I went over the details in the email with my brother.” He responded “okay. Sorry about that. They have not come for the car yet.” That Was the last of my communications with gmc western team on Tuesday. On Wednesday morning, I phoned Jamie to tell him unfortunately I would not be buying the vehicle. I apologized if he felt like I had wasted his time and we ended the converstion. On Thursday morning, I called Jamie to let him know that I would be coming in to the dealership to pick up my $1000.00 deposit. He told me that the dealership would not be refunding my deposit because the vehicle had been sent in for leather and the upholstery was all torn up. I told him that not only did I not agree to the higher interest rate, I specifically advised the sales team NOT to install the leather. AT NO POINT DID I VERBALLY AGREE OR AGREE IN WRITING to a 9.9% interest rate. He didnt care that I had email correspondence between Brian and I regarding the leather. He told me that it was my responsibility to pay for the leather and that is why they are not returning my deposit. My next step was to contact the general manager Doug. I explained exactly what happened to him and he has been completely unwilling to do anything for me. Instead, he’s wrongly accused me of lying and being misleading. He has threatened to SUE ME for the cost acquired for the leather installation. He’s saying the reason why the interest rate is so high is due to my poor credit history. That is completely untrue. I have since bought the exact same vehicle at a different dealership at an interest rate of 5.99%, and I will gladly show that documentation to anyone who would like to see. So after getting nowhere with the general manager, I contacted amvic. Amvic unfortunately does not have any jurisdiction over deposits. However, in many of Doug’s emails to me and my lawyer, he has stated he will respect amvics decision and act accordingly. Amvic Tried to contact Doug however and Doug refused to answer amvics questions and passed amvic on to Jamie. Amvics reccomendation after reviewing ALL the documents regarding the matter is to refund my deposit, but they still are refusing to do so. I have had my lawyer contact them and Still nothing. This is the only reason I have now taken to social media to make sure my story is heard and to ensure this does not happen to anyone else. I am shocked and disgusted by the gmc western team, as is my family and friends who have witnessed me battle this dealership over the last few months. I feel so disrespected, and taken advantage of. More

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Great working with Walter great guy. Dealership in the city great feeling really down to earth. And you don’t have to go to Wetaskiwin for great sales and service... Thanks again. Dealership in the city great feeling really down to earth. And you don’t have to go to Wetaskiwin for great sales and service... Thanks again. More

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The worst experience I have faced in my life (CHEATING) This dealership when I told them I will pay down payment and both sides agreed on the price, they added the down payment to the price of the car and t This dealership when I told them I will pay down payment and both sides agreed on the price, they added the down payment to the price of the car and the rule is to subtract it from it’s price and when they ask me to sign the papers and ask me to sign here and there I signed. I trusted them and my English language is weak I couldn’t understand everything and being in a legitimate dealership I never expected then to cheat me and they didn’t give me copy of the deal, after few days I ask for the copy and when I read the copy I found out that is not the price we agreed up on. When I complained they said you signed this deal. I feel they are cheated me for 5000$. It is not fare, I really work hard for my money and saved out of my daily personal expenses. They treat you as a dirt when they see you immigrant. They great you with a smile but underneath the smile there is a sharp iron teeth. It is the worst experience I ever faced in my life. More

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Great new vehicle for our family! We have recently purchased a new to us (2015) GMC Yukon XL Denali from Western GMC Buick in West Edmonton. We have purchased vehicles from them befor We have recently purchased a new to us (2015) GMC Yukon XL Denali from Western GMC Buick in West Edmonton. We have purchased vehicles from them before, always with excellent attention and service. This time round was no exception! Big thanks to Jamie Brandt, David Cormier and Rebecca Gottfried for making sure we received all pertinent information in regard to the new Yukon and getting us on the road with a smile. Also, a special thank you to Brenda Seehagel and Andrew Robinson in the parts department for making sure we received the right floor liners! More

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Great People Great Service I had just had a terrible experience at another dealership and was a bit frustrated when I walked in to Western GM. I was greeted by Corey and he was I had just had a terrible experience at another dealership and was a bit frustrated when I walked in to Western GM. I was greeted by Corey and he was a very pleasant person. Needless to say he was very accomodating and listened to what I wanted and the rest is history. Walked away with a brand new 2017 Denali and I love it!!! Matthew, Chantelle, and the rest of the staff are great and very easy to deal with. Even the General Manager introduced himself while I was there. Very comfortable atmosphere. Definitely recommend this dealership. Thanks. More

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Great truck, Great people, Great service Great experience with Western GMC in edmonton! All staff were great about being flexible with timelines and servicing my needs as I choose to buy wit Great experience with Western GMC in edmonton! All staff were great about being flexible with timelines and servicing my needs as I choose to buy with them from out of town. Absolutely love the truck! More

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