David Porter | Page 4

Excellent customer service! Our experience with Anand our salesman and Kien and Robin was outstanding. They made our visit/purchase experience enjoyable. Their knowledge and expe Our experience with Anand our salesman and Kien and Robin was outstanding. They made our visit/purchase experience enjoyable. Their knowledge and expertise was second to none. We highly recommend Capital. Thanks! More

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Thankful Brought our daughters car in to be looked at. We had taken it too 2 different mechanics had the brakes redone and they still couldn't diagnose the pro Brought our daughters car in to be looked at. We had taken it too 2 different mechanics had the brakes redone and they still couldn't diagnose the problem. We scheduled it in with capital and Chad and David went above and beyond to make sure the problem was diagnosed and corrected. We now know she will be safe commuting back and forth to school. Many thanks to Chad and David for there excellent and persistent work in fixing the problem. Definetly highly recommend you guys to everyone. Thanks again, Jason, Jen and Alexis. More

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Very Helpful David was very kind, curteous, knowledgeable, honest and over all explained all my troubles, the cause and the issues. I plan on recommending his serv David was very kind, curteous, knowledgeable, honest and over all explained all my troubles, the cause and the issues. I plan on recommending his services to anyone who needs them. More

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Good service Found service dealer was friendly helpful and open to my request and suggestions for service on my vehicle. I would recommend this dealership to any Found service dealer was friendly helpful and open to my request and suggestions for service on my vehicle. I would recommend this dealership to any one looking for a-one service. More

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Exceptional!! November 22, 2016 The level of care that I received from David Porter exceeds my expectation. I purchased a 2015 Town and Country last year throug November 22, 2016 The level of care that I received from David Porter exceeds my expectation. I purchased a 2015 Town and Country last year through Capital and the transaction overall was great. Problems arose soon after my purchase regarding my key fobs and car starter not allowing me to unlock my doors, it was disastrous to say the least especially when I had to ensure my 3 year old and 1 ½ year didn’t move far from the car until I was able to unlock the sliding doors…..beyond frustrating! My experience through triple 777 was the worst I had ever experienced, so I contacted David at GMC explained the situation and he maintained a level of professionalism the ENTIRE time. Never once did he dismiss my concerns, felt it wasn’t his problem or that I should be taking it up with Triple 777. He helped by contacting the other dealership and speaking to the service advisor that I had been dealing with since February 2016. I took time off work to deal with it and every time I picked up my van at Triple 777, I was always given the run-around. Fast forward 9 months later and I am able to safely position my children in the car without worrying if the sliding doors will open. I can’t say enough of the care I received from David Porter; he truly understands and displays great customer service. As mentioned we have always purchased trucks from Capital and that is why we decided to purchase a minivan through Capital rather than dealing with Chrysler….. Perhaps a GMC minivan will be on the horizon? Today my children and I got into a warm van with each sliding door opening with a single press of a button. A million times over, I say Thank you to Capital but most importantly to David Porter! Cristina Carteri Mother of Two happy children More

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Professional grade The whole service department is always so friendly and gives excellent customer service. Whenever I have a problem or question I go to capital to solv The whole service department is always so friendly and gives excellent customer service. Whenever I have a problem or question I go to capital to solve it. Cannot say enough good things about the team there. More

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Exceptional service Found David to be exceptionally courteous, helpful, knowledgeable and prompt. I would recommend visiting the Capital GMC Buick Cadillac dealership g Found David to be exceptionally courteous, helpful, knowledgeable and prompt. I would recommend visiting the Capital GMC Buick Cadillac dealership given the level of service. More

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Phenomenal They went above and beyond. From the moment I came in to book my appointment, I was met with helpful and friendly staff. I was kept updated by individ They went above and beyond. From the moment I came in to book my appointment, I was met with helpful and friendly staff. I was kept updated by individuals who were impressively knowledgeable and exuded the upmost care and professionalism. Upon pick-up I was even greeted by the service manager who made me feel truly valued as a customer. Couldn't have asked for more! More

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Great customer service! I scheduled an appointment to have aftermarket heated seats installed in my truck. The staff completed the job quickly and professionally. The custome I scheduled an appointment to have aftermarket heated seats installed in my truck. The staff completed the job quickly and professionally. The customer communication was great as they called me when the job was done. No concerns from this customer, everything works great! More

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Terrible client service The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the The service centre at Capital is terrible. We returned 4 times to have the rear door latch on our Cadillac SRX repaired and they tried charging us the diagnostics fee on each visit. As we were in the parking lot after our third visit, and after the service centre had said they fixed the problem, the rear door wouldn't open. After we had to physically demonstrate this to the service centre, they finally replaced the latch - and of course, they wanted to charge the diagnostics fee even though we told them that the latch needed to be replaced. As we were dealing with the rear door latch, the rear defrost began working sporadically. We took it in, explained the problem and they charged a diagnostic fee to confirm what was obvious, that the rear defrost wasn't working. They did not offer any solution other than replacing the entire rear window. On our last visit, we identified that the light output from our headlights wasn't strong and asked for them to be replaced or repaired. This is a known problem on Cadillac SRXs and is a serious safety concern. The service centre said there was nothing wrong, and once again, charged us the diagnostics fee. The problem is obvious, they are simply choosing to ignore it. They didn't clean the plastic, change the bulb or adjust the computer setting - they simply said there is no problem. Given that we chose a Cadillac, we were expecting the same level of service that we receive for our BMW at the Dilawri dealership. This is not the case and so we have decided to replace our vehicle and will not be looking at Capital's inventory. The service centre is not qualified and the sales team failed to inform us that extended warranty meant paying a deductible fee on all warranty work. More

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