Danny De Melo | Page 13

Helpful customer service and great selection of vehicles. Excellent experience with Gorrud's -- helpful sales people, personable and knowledgeable, and seemed to understand what we needed in a car. We actuall Excellent experience with Gorrud's -- helpful sales people, personable and knowledgeable, and seemed to understand what we needed in a car. We actually enjoyed buying our car--a rare experience! Julius, Danny and Kevin were all highly professional as well as empathetic, personable and friendly. Julius delivered our car to north Toronto, which was a huge boon to us as we have just moved here and have tons of stuff to get done. More

Helpful 0

Report | Print

Wonderful experience I went to gorruds looking for a good used car. I only had one problem. I couldn't get credit from the banks, but Andrew helped me out,by getting me in I went to gorruds looking for a good used car. I only had one problem. I couldn't get credit from the banks, but Andrew helped me out,by getting me into my dream car, He made all the numbers work for me, to do an in house lease. Since then I have had a used van and then I traded up to a 2016 Santa fe, and just recently I leased a great used Ford Escape. I can't say enough about Andrew and his sales staff.I look forward to many more wonderfull experiences to come. Thanks Gorruds Tim lovell More

Helpful 0

Report | Print

Great experience buying our second vehicle! We just purchased a second vehicle through Gorrud's auto. The process was very easy and all the staff were helpful and pleasant to work with. The orig We just purchased a second vehicle through Gorrud's auto. The process was very easy and all the staff were helpful and pleasant to work with. The original car we wanted to purchase did not work out with the terms that we wanted for financing so Julius found another vehicle for us that he thought may work, he was right! We love our new Ford Fusion! Thanks again! A special mention to Danny DeMelo for taking the time to ease our minds when the first deal fell through with the bank. He was so easy to talk to and helped build our confidence in Gorrud's Auto. Would buy from them again for sure! More

Helpful 0

Report | Print

great experiences at gorrud's Always top notch experience in both sales & service. Felt very appreciated & respected and really liked the exchange program. I would recommend them t Always top notch experience in both sales & service. Felt very appreciated & respected and really liked the exchange program. I would recommend them to anyone. thanks More

Helpful 0

Report | Print

So easy A friend of mine found the truck I was looking for at Gorruds. After abother deal fell through at another dealer I was very interested in seeing the t A friend of mine found the truck I was looking for at Gorruds. After abother deal fell through at another dealer I was very interested in seeing the truck Gorruds had for sale I called on a Friday night to see the truck asap for sat morning 9am. They said not a problem. I showed up sat morning met Mike Jurj one of there salesmen. A very down to earth simple man. We made the deal in 10 min and it was a very smooth deal no pushing or telling stories like you usually hear from other dealerships. I went back to pick up the truck and again all the staff I delt with were great laid back no pushing on any extras. After the transaction I was given the fob for the truck and went outside. It was so clean in and out, they did an amazing job prepping the car with the detail job. I came all the way from Innisfil to Gurrods and I would do it again. Thanks guys for selling me a beautiful truck. Cheers!!! More

Helpful 0

Report | Print

Great Service by Danny and Jason! I bought a 2016 Santa Fe, extremely satisfied, highly recommend Gorrud's Auto, a treasure of Milton, pleasantly surprized by Danny and Jason! I bought a 2016 Santa Fe, extremely satisfied, highly recommend Gorrud's Auto, a treasure of Milton, pleasantly surprized More

Helpful 0

Report | Print

My buying experience, ups and downs and why? 5/5 rating I bought a 2012 Rav4 from Gorrud's Auto Group. Overall it was a great experience, but along the way it did have its ups and downs. I will try to summa I bought a 2012 Rav4 from Gorrud's Auto Group. Overall it was a great experience, but along the way it did have its ups and downs. I will try to summarize the whole buying process in the next few paragraphs. We have noticed this Rav4 on Kijiji website, and decided to go take a look. After arriving at the dealership we were greeted by Eric who showed us the SUV, and we decided to go for a test drive. Eric was very friendly, knowledgeable, and demonstrated great customer service skills. We never felt pressured to buy Rav4 and make a quick decision at any point. Most dealerships try to get deals done as soon as possible, and I dislike that approach very much. I am so glad that was not the case with Gorrud's. We came back after a week, and decided to trade in our car. Danny was there to explain the true value of our trade in (wholesale vs retail) - It was great to talk to Danny as he was very friendly and easy to talk to. The price on the Rav4 was not negotiable which I knew coming into the dealership. Ilir was also there to help along the way and we finally agreed to make a deal. Ilir also showed great customer service skills. It was time to make it official and discuss our finance options. Kevin was there to take care of this. Kevin was very professional and knowledgeable. In the end, we walked out happy and ready to celebrate. Next day, after picking up the SUV, we have noticed an issue with our Rav4. It was not a small issue at all. What we thought was once an amazing SUV, now had a big flaw. We immediately contacted Gorrud's and in the next few weeks we had an option of exchanging our Rav4 for another car at the dealership. Gorrud's listened to us, and we had options. After multiple conversations with Danny, Ilir and Eric, we have decided to keep the SUV. Andrew was there to listen to our concerns, and eventually approved all the work that needed to be done to make this right. Karen, from service, and ladies (I apologize I did not remember the names) at the reception were also very friendly and courteous. Along the way, Gorrud's was always there for us. It was not a smooth process, it took a while to get everything back to normal but all the people mentioned above deserve a 5/5 rating. I will be recommending Gorrud's to others. Thank you very much and all the best in the New Year, 2017, and all the other years afterwards. Best Regards, Ljubo More

Helpful 1

Report | Print

Awesome personal service I highly recommend Gorruds, they over and above to ensure that I walked away with the right vehicle for me and my family. I will definteky be back I highly recommend Gorruds, they over and above to ensure that I walked away with the right vehicle for me and my family. I will definteky be back More

Helpful 0

Report | Print

used 2013 Ram Longhorn purchase (with trade-in) A great purchasing experience. Eric and Danny were very helpful and informative in the purchasing process. They were easy to work with and got the job A great purchasing experience. Eric and Danny were very helpful and informative in the purchasing process. They were easy to work with and got the job done in short time. Thanks! More

Helpful 0

Report | Print

Excellent customer service and sales knowledge. My experience at Gorruds has always been excellent, from the sales team,knowledgeable and absolutely without any pressure ,so very unlike any other us My experience at Gorruds has always been excellent, from the sales team,knowledgeable and absolutely without any pressure ,so very unlike any other used auto dealers. I purchased my vehicle from Gorruds ,and had so much confidence in them , that I purchased a Dodge Journey for my daughter from them too.both of us very happy with our purchases. The only negative I have is the difficulty obtaing service appointment. The hours are very difficult for folks working outside the area and Saturday appoints are only till 2:00, and they have only ONE late week night appointment,most dealers have late appointments every night.this is very inconvenient for working folks. More

Helpful 0

Report | Print