"STAY AWAY! DO NOT BUY ANY CAR FROM HERE"
Poor services, they are trying to fool people and their cars have problems. Lack of professionalism, don't buy anything from here! Took advantage of a good honest customer!! Bought two cars and had problems with both of them...very disappointing!
"Located Ram we were looking for!"
Our experience at Gorrud’s was awesome, Diana our salesperson was very knowledgeable and a pleasure to deal with she found exactly the truck we were looking to buy.Excellent service!!
- Bob & Kate Elliott
Recently, we met Ziggy at the dealership and explained that we were looking for a good first car. Ziggy was extremely professional and helpful. He also took the time to show us multiple cars all to our satisfaction.
As it turned out, we test drove a 2010 Toyota Corolla and absolutely loved it.
Cannot say enough about how terrific an experience it has been to purchase the Corolla from Gorruds.
Ziggy was present during the delivery process and covered all the details efficiently.
We absolutely will refer people to Gorruds and suggest they seek out Ziggy
Thank you, Bob and Kate Elliott
"2018 GMC Sierra purchase"
Just picked up my 2018 GMC Sierra All Terrain today and the truck was better than anticipated. I had Gorrud's send the truck out and get some aftermarket rims and tires as part of the deal. They took care of everything and it looked gorgeous at pick up time (no pun intended).
I have dealt with Gorrud's for many years and have always been impressed with their service, candid recommendations, and great desire to exceed my expectations.
"Great Experience All Around!"
- Chris Mendes
I just purchased a 2014 Cadillac ATS from Gorrud's. This isn't the first time I've purchased a car from Gorrud's; the service is always good and the sales/support staff are always amazing. I would recommend family, friends and complete strangers consider Gorrud's as their first choice when buying a car.
"Wonderful experience "
I went to gorruds looking for a good used car. I only had one problem. I couldn't get credit from the banks, but Andrew helped me out,by getting me into my dream car, He made all the numbers work for me, to do an in house lease. Since then I have had a used van and then I traded up to a 2016 Santa fe, and just recently I leased a great used Ford Escape. I can't say enough about Andrew and his sales staff.I look forward to many more wonderfull experiences to come.
Other Employees Tagged:
Danny De Melo,
"My buying experience, ups and downs and why? 5/5 rating"
I bought a 2012 Rav4 from Gorrud's Auto Group. Overall it was a great experience, but along the way it did have its ups and downs. I will try to summarize the whole buying process in the next few paragraphs.
We have noticed this Rav4 on Kijiji website, and decided to go take a look. After arriving at the dealership we were greeted by Eric who showed us the SUV, and we decided to go for a test drive. Eric was very friendly, knowledgeable, and demonstrated great customer service skills. We never felt pressured to buy Rav4 and make a quick decision at any point. Most dealerships try to get deals done as soon as possible, and I dislike that approach very much. I am so glad that was not the case with Gorrud's.
We came back after a week, and decided to trade in our car. Danny was there to explain the true value of our trade in (wholesale vs retail) - It was great to talk to Danny as he was very friendly and easy to talk to. The price on the Rav4 was not negotiable which I knew coming into the dealership. Ilir was also there to help along the way and we finally agreed to make a deal. Ilir also showed great customer service skills.
It was time to make it official and discuss our finance options. Kevin was there to take care of this. Kevin was very professional and knowledgeable. In the end, we walked out happy and ready to celebrate.
Next day, after picking up the SUV, we have noticed an issue with our Rav4. It was not a small issue at all. What we thought was once an amazing SUV, now had a big flaw. We immediately contacted Gorrud's and in the next few weeks we had an option of exchanging our Rav4 for another car at the dealership. Gorrud's listened to us, and we had options. After multiple conversations with Danny, Ilir and Eric, we have decided to keep the SUV. Andrew was there to listen to our concerns, and eventually approved all the work that needed to be done to make this right.
Karen, from service, and ladies (I apologize I did not remember the names) at the reception were also very friendly and courteous.
Along the way, Gorrud's was always there for us. It was not a smooth process, it took a while to get everything back to normal but all the people mentioned above deserve a 5/5 rating. I will be recommending Gorrud's to others.
Thank you very much and all the best in the New Year, 2017, and all the other years afterwards.
"Awesome personal service"
I highly recommend Gorruds, they over and above to ensure that I walked away with the right vehicle for me and my family. I will definteky be back
"used 2013 Ram Longhorn purchase (with trade-in)"
A great purchasing experience. Eric and Danny were very helpful and informative in the purchasing process. They were easy to work with and got the job done in short time. Thanks!
"Service Center repairs "
- high flyer
For many years , members of our family have trusted the staff at Gorrud's Service with all of our
vehicle repairs . We all , have been very satisfied with the care and attention provided by the lovely ladies of the Service staff , Mallory and Karen , at the front desk , and that same satisfaction is there for all of our mechanical issues by a very skilled group of Mechanics led by Rob Poland .
All of the areas of Gorrud's Service , including transportation and vehicle cleaning , have shown
very professional service and timely attention that has kept us coming back . Definitely a well
run business worth considering whether you need little or large repairs !