Dale Craig | Page 12

Great service and staff as always. Have been a customer for 27 years. They are the best. for 27 years. They are the best. More

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Estimated repair was correct and completed repair was under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue thro under cost estimate. Completed repair was fully explained prior to payment. All questions were fully answered. Staff focused on my service issue throughout our interaction. More

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I was checked in quickly by Dale Craig. Dale was very professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. professional and gave me an estimate of the cost of each item. My vehicle was ready in quick order. More

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Always transparent, never upsell anything and are very professional. I always wanted to take my key staff with me to show them what customer service is all about professional. I always wanted to take my key staff with me to show them what customer service is all about More

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Courteous, efficient and always a loaner Excellent Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my v Courteous, efficient and always a loaner Excellent overall. I know going and having my Lexus serviced by a dealership that sells and services my vehicle I’m extending the life of the car. More

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Very professional. I received an estimate of the repair which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comf which I accepted. The customer service lounge is well stocked with coffee, tea, and snacks. There is a charge centre for my electronics and very comfortable chairs. I was asked if there was anything I needed while I waited and they washed and cleaned my RX inside and out. The customer service experience was exceptional. More

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Lexus of London is a pleasant Dealership to visit .All personal are very professional and ready to help you. Specifically, Dale Craig and Karen Campbell in the Service Dept.will explain in detail what se personal are very professional and ready to help you. Specifically, Dale Craig and Karen Campbell in the Service Dept.will explain in detail what service is required on my RX 350. I strongly recommend Lexus of London to everyone. More

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Have been with Lexus for years , the service is always great. The staff no matter which department are always very pleasant, considerate and efficient and appear to really enjoy their employment there. great. The staff no matter which department are always very pleasant, considerate and efficient and appear to really enjoy their employment there. They always when asked will go out of their way to help load parcels into your car or explain anything you want to know. More

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Very efficient and considerate. The valet service for covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside covid times was appreciated. Is great to get the car returned shining and spotless clean both inside & outside More

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Service department was able to fit me in at the last moment and got my clock working within 15 mins. Dale even made sure my car was washed. moment and got my clock working within 15 mins. Dale even made sure my car was washed. More

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