Colin Simmons | Page 46

I’ve been coming since I purchased my car and for the past 1-2 years each visit gets worse. past 1-2 years each visit gets worse. More

by T Verified Customer Verified Customer

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Great service overall. Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dea Just wasn’t too happy about their valet service. Genesis claims they bring a Genesis out to you. I got a regular non Genesis vehicle and then the dealership made me drive the vehicle back to them instead of bringing my vehicle back and taking the loaner. Huge inconvenience to the costumer and they didn’t stand by what they advertise as part of their Genesis services. This was disappointing. More

by CuriousG Verified Customer Verified Customer

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Genesis should have a separate dealership and service. After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelm After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelmed with recalls. You have to call the USA Genesis number for service and expect an appointment 1 to 2 months out. Have been thru 3 Sonatas and now my second Genesis G80. Very satisfied with reliability and performance but the recent service unavailability makes me think twice about getting another Genesis. More

by KENG LEONG Verified Customer Verified Customer

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I think his name was Colin he was very nice and explained everything well to me. Service was quick everything well to me. Service was quick More

by Kyliah Verified Customer Verified Customer

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Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going to charge me $350 to put a new washer motor in Colin is most caring and easy going. None of this is on him. He explains and takes time with us Colin is the best More

by GR5 Verified Customer Verified Customer

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Everyone was courteous and professional. And my problem was expedited and taken care of within 48 hours. And my problem was expedited and taken care of within 48 hours. More

by PAULRICHMOND Verified Customer Verified Customer

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The dealership is great. The service department is a little chaotic. No one answers the phone. No one calls you back. I don’t know if it’s just Family Hyundai or all the Hyun The service department is a little chaotic. No one answers the phone. No one calls you back. I don’t know if it’s just Family Hyundai or all the Hyundai dealerships because I’ve even had River Oaks Hyundai the same way the dealership in Highland the same thing. More

by odsssa421 Verified Customer Verified Customer

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The dealership is great to work with for scheduling mantiene for your vehicle and always check with you to make sure they are following the warranties you have on your car mantiene for your vehicle and always check with you to make sure they are following the warranties you have on your car More

by sinead14fitz Verified Customer Verified Customer

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I was very grateful that you stood behind your guarantee and Colin made me feel comfortable with the process. and Colin made me feel comfortable with the process. More

by CAROLAHUGHES2003 Verified Customer Verified Customer

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They were very responsive regarding a problem I had with excessive oil consumption. They kept me current through the entire process. excessive oil consumption. They kept me current through the entire process. More

by JA Verified Customer Verified Customer

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