Chris Pinelli | Page 13

RX 350 July 2018 Excellent customer experience with both sales and service. Quick expediting of sale transaction and knowledgeable staff. Management is fair, honest an Excellent customer experience with both sales and service. Quick expediting of sale transaction and knowledgeable staff. Management is fair, honest and dependable. Sales staff and service staff are accommodating and customer focused. Overall dealership consistently delivers first - rate customer service. More

Helpful 0

Report | Print

Amazing experience I really appreciated it everything. From the moment I entered, I was met with kindness and professionalism from everyone. I truly enjoyed my experienc I really appreciated it everything. From the moment I entered, I was met with kindness and professionalism from everyone. I truly enjoyed my experience with Lexus. More

Helpful 0

Report | Print

Great experience at Lexus of London Leased a 2018 RX350 in June ...we had a great experience to deal with Rick Watson (product specialist), we appreciate his commitment to ensuring we go Leased a 2018 RX350 in June ...we had a great experience to deal with Rick Watson (product specialist), we appreciate his commitment to ensuring we got the car we loved with a great deal....it was wonderful to deal with Kylie Burridge (financial service manager), Zaid Joudah, Romeo Nissana (service advisor), Allan Calvert (sales manager), and Chris Pinelli ( general manager). More

Helpful 0

Report | Print

Good and easy No hassles, car for me, ready when they said it would be, in and out in one day😃 all were pleasant and easy to deal with. No hassles, car for me, ready when they said it would be, in and out in one day😃 all were pleasant and easy to deal with. More

Helpful 0

Report | Print

From start to finish we had a fantastic experience. From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicle From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicles we looked at.Sue was a great listener and would always return calls and emails promptly. When we concluded our purchase the car was prepared and ready when we arrived at the dealership. The presentation of our new RX was outstanding. We would highly recommend Sue and all the other staff that made the experience so pleasant. Lexus of London is outstanding and really cares about the clients. More

Helpful 0

Report | Print

satisfied client I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I also had a vehicle to trade which they had not seen. We both did our due diligence by phone and my salesperson took my questions and responded to them very professionally. When she had to consult with a shop technician, she did so to ensure that I , the customer, was given accurate information. There was no intense sales pressure, We even changed vehicles midway during our discussions as she felt that the one I purchased was more aligned with my needs. We were also able to negotiate a fair price for my trade in based on mutual trust. Payment options were handled by their Business office and optional coverages (eg Extended Warranty) were well explained. On closing day, all papers were ready and the process took approximately 1.5 hours. Both vehicles were diligently checked over and minor issues were addressed. Their delivery person took the time to walk us through and explain the features of the vehicle, a job she obviously likes doing. She also mentioned that she will serve as an ongoing resource should we have any questions. With our salesperson 'quarterbacking' our purchase, this was an excellent purchasing experience. More

Helpful 0

Report | Print

Service Experience Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and re Like always, the service was convenient, cordial and the car delivered on time. Really do a great job on service and meeting your specific time and related requirements More

Helpful 0

Report | Print

Stellar Customer Service! Treated Us Like Family. Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehi Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehicle enjoyable and hassle-free. Furthermore, they went above-and-beyond by delivering our vehicle to Toronto. Stephanie, our main point-of-contact, was an absolute pleasure to deal with and was prompt, courteous, and honest. Will definitely conduct business with Lexus of London again! More

Helpful 0

Report | Print

Exceptional service on all levels and from every employee! Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We Rick Watson is an Exceptional, knowledgeable and patient sales advisor. He made my experience a very positive one. All my questions were answered. We went on several test drives in several vehicles, and I was encouraged to ask questions, and take my time with my decision. From the concierge to the finance advisor to the lady who taught me everything I needed to know about the Lexus, the service was amazing. Everyone was professional, welcoming, knowledgeable and sincere in their dealings. More

Helpful 0

Report | Print

The best car dealership experience!! From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure From the second my wife Evelyn and I walked into the dealership just to make a few inquiries, the staff was very friendly and upfront with no pressure whatsoever. We were introduced and shown vehicles we were interested in and left to decide on our own with friendly guidance. They were very frank and honest in their presentation and we were made well aware of all our options. At no time were we pressured into any deal and always dealt with in a kind and courteous manner. Thank you, Chris Pinelli, Allan Calvert, and Lauren Denne for setting us up and sending us home very happy And a very big thank you to Stephanie Shearsby and Kylie Burridge for their hard work and dedication to our needs. Thanks again. Nick Paparella More

Helpful 0

Report | Print