Chris Pinelli | Page 13

I have been a client at Lexus’s of London for over 15 years and continue coming back because of the competitive pricing and the exceptional customer service. Kevin Gittens was my sales representative years and continue coming back because of the competitive pricing and the exceptional customer service. Kevin Gittens was my sales representative and he was very, courteous, personable, professional, knowledgeable, excellent at his job and just an absolute pleasure to deal with. Kevin always took the time to explain everything and went out of his way to simplify the stressful process of obtaining my new vehicle. The general manager Chris Pinelli and the brand ambassador Allan Calvert took time out of their busy and hectic schedule to personally come by Kevin’s office to insure that I am satisfied and to accommodate any requests I may have. I am always impressed with the attention to detail, extremely reasonable price, and the exceptional level of customer service provided by Lexus of London every time I attend. I would most certainly without a doubt recommend Lexus of London to family, friends and anyone that is in the market for a competitively priced and reliable vehicle. More

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Excellent Experience Very satisfying and great experience at Lexus of London so far. Sue Vincent has been a great salesperson, very helpful and understanding with a person Very satisfying and great experience at Lexus of London so far. Sue Vincent has been a great salesperson, very helpful and understanding with a personal touch. Lauren Rossini was great to work with, few other people I met with were very cordial and helpful. A believed-to-be-minor vehicle ongoing issue is being very aptly handled very well by Chris Pinelli, who has been wonderful to deal with offering prompt help. Looking forward to a long relation and thankful for the experience. More

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Absolutely awesome dealership. Allen zhang is one of the best salesmen we have ever met. Knowledgeable and low pressure. If you are looking for a Lexus this is the place to go and don’t forget to ask for Al best salesmen we have ever met. Knowledgeable and low pressure. If you are looking for a Lexus this is the place to go and don’t forget to ask for Allen zhang. You won’t regret it! More

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I always feel welcome at Lexus of London, nice clean dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. dealership, friendly staff right from Management to Sales to Service and Concierge. I feel comfortable there. More

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Outstanding Service and Customer care The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several year The team at Lexus of London has always demonstrated outstanding customer care and service since my first vehicle purchase/lease with them several years ago. I just received my latest vehicle on December 4th. Chris and Lauren assisted me every step of the way, handling all of the details and delivering a first class product. I had a brief chat with Stephanie who demonstrates so much enthusiasm and passion for the brand and the people with whom she works. But the highlight of my experience was Nathan Butcher. Nathan greeted me when I entered the showroom with a big smile and warm welcome. He did a comprehensive review of the car's features. His knowledge of the product, his professionalism and his humour were refreshing. You couldn't have a better "first point of contact" than Nathan. Keep up the good work, team! More

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Winter tires put on my Lexus as well 1600 Km service. Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfort Allan, Rhonda and Romeo are excellent ambassadors for Lexus of London. They see that all Lexus clients are well served. The seating area is comfortable while waiting you wait for your car while its being serviced. More

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Owned 3 Lexus over the past 9 years. Wouldn't go anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. anywhere else for purchase or servicing, not even oil changes. Total trust their honesty and quality. More

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It was pleasure meeting kevin from sales. A wonderful person to talk to and learn about the Lexus car. He was very honest and informative it was my first visit to this dealership and will not be my last. person to talk to and learn about the Lexus car. He was very honest and informative it was my first visit to this dealership and will not be my last. It’s an impressive dealership to visit and an overall excellent staff to deal with. Thanks. More

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sales We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of Lond We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of London. More

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Best Lexus dealership in Canada I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two I used to live in London. I bought my dream car from this dealership in 2014 when they offered me a great deal. Even in my hometown of Ottawa, the two Lexus dealerships could not match the deal I was getting. When it came time to purchase, I got the protection package for the car. I moved back to Ottawa 3 years ago. 5 years later, there was a small spot of rust growing on the car. The dealerships in Ottawa would not stand by the protection package I purchased in London, so I called the dealership in London, and they made it all happen. My car was repaired in 2 days, like new, and had a loaner car. They were even accommodating to provide a slightly larger car for my 7 month old in the baby car seat in the back. The long drive there and back was worth it and it was all seamless. I have always dealt with Romeo Nissan and have always been treated with respect, and felt like I was given special attention, when in reality, it’s the service he gives everyone. Chris Pinelli runs an amazing operation, thorough and to the point. The dealership has really good Google reviews and is rated the best dealership in Canada. I am not surprised. If I am to buy another Lexus, I would buy from them without hesitation, and not even bother shopping around. If I were a little closer, I would make the trek for regular service with Lexus of London. Chris and Romeo, keep up te great work! More

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