Chris MacCuaig | Page 4

Instills confidence Im currently just shopping around for a car but not quite in the market and Chris has made feel confident that i have found the right place and person Im currently just shopping around for a car but not quite in the market and Chris has made feel confident that i have found the right place and person when its finally the right time. He makes an effort to understand what im looking for and explains in detail why the benefits hes showing me will enhance my lifestyle. Thank you for taking the time because i need the time! More

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A fantastic experience! I have to say, that out of the several sales associates I dealt with while looking for a car at multiple dealerships, Chris was easily the most helpfu I have to say, that out of the several sales associates I dealt with while looking for a car at multiple dealerships, Chris was easily the most helpful and geniun of them all. At no point did I feel pressured or unsure of anything as he took the time to make sure that I was comfortable and fully informed. I would highly recommend that anyone looking for a vehicle see Chris MacCuaig. More

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Fantastic service Chris was very sufficient in helping me look at the cars that fit my needs and budget. I would recomend him to all of my friends. Chris was very sufficient in helping me look at the cars that fit my needs and budget. I would recomend him to all of my friends. More

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Excellent service! It was my first time looking for a car. This gentleman has shown me great customer service and has given me great options. Definitely will deal with h It was my first time looking for a car. This gentleman has shown me great customer service and has given me great options. Definitely will deal with him when I get my car. Thank you for help! More

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huge disappointment Went in to enquire about their 6/49 promotion, but transaction had nothing to do with the promotion and the sales person didn't even incorporate the o Went in to enquire about their 6/49 promotion, but transaction had nothing to do with the promotion and the sales person didn't even incorporate the offer (whatever it might be), or even explain what it entailed. Perhaps my fault for not insisting on a thorough explanation of the deal, Traded in a three year old caravan for a 2016 model. Wanted the rear air conditioning feature/ heat, which the new one had but the old one didn't. Once in the dealership, same sales haggling applied, but I expected that. I have purchased at least 9 new vehicles in the past 15 years and this last was the worst experience. Once we picked up our vehicle, there were a number of issues. The first issues was the transfer of the equipment we had in the old van to the new van. We took possession at the dealership in the rain. I asked the rep (not the original sales person), if we could transfer in the service bay, as it was pouring outside. He responded that he would have to check as "thats where they make their money", and we might be an inconvenience (not his exact words). I took it upon myself to take my family into the service bay to ask the person working in there if it was OK to park both vehicles inside to move child car seats and the like, which he allowed. Driving home and driving over the next two days we identified a number of issues. The windshield wipers were not as fast as the van we just traded in, and the the vehicle shook steadily at around the 100km speed (not violently but noticeable none the less). There was a significant scratch on the driver side door. Last but not least, the headlights were actually wired (or connected), improperly, so that the running light on one side and the high beam on the other were on at the same time, as opposed to both of the SAME lights being on at the same time. I called the salesperson about the scratch on the door the day of the sale, which most probably was not caught during vehicle transfer as it was raining when we picked up the car. I even sent the salesperson a picture of the scratch. He told me he would get back to me on Monday (two days time). The sales person did not contact me as he stated he would. I then contacted the service dept, who advised that they would need to see the scratch to verify if they would approve the fix. I also made it a point when we dropped off the vehicle to inform of the shaking, wipers, and the obvious headlight issue. Really... i can see how one might argue that the shaking, wipers were not significantly detectable (which they did in the service report afterwards), but the scratch was definitely noticeable. Once again, it could be argued that we had the car in our possession when the scratch occurred (they didn't come right out and say this). However, the lights were as obvious to anyone who might have looked when passing the car on to a customer. As I dropped off the vehicle for service, i was told to proceed to the rental car counter. Now, I can see where one might argue that there are certain synergies to be achieved by having a car rental service on sight, but i thought it was a joke. Sure, have the rental service available, but not at the expense of a loaner car program. So, i proceeded to give the rental guy my personal information, driver's licence, and credit card so that he could hold $150 as insurance against the car I was forced to take because I had to bring my brand new car in for service. At this point I had spent too much wasted time on this whole experience. Before picking up the rental car (I truly took the whole "$150 deposit" ordeal as an insult), i found the original sales agent to ask why he had not contacted me as he said he would. He gave the excuse that his data plan on his phone was acting up, a ridiculous excuse considering the amount of phones they must have at the dealership. He did try to get me a loaner after I complained about the impeding $150 charge, but was only successful in procuring a Chrysler 200, which was not logical given the pregnant wife and three kids I had to taxi around with me to deal with all of this. He did mention that they would top up the gas tank of my vehicle when I came back to pick it up after the service was complete. The service was performed, and the notes in the service report somewhat contradict what was told to my wife when she picked up the vehicle (for example, we were told they fixed the wipers, but the service report states that nothing had to be done and that they functioned as is). And of course, the gas tank was not topped up (even after the sales person said it would be), even after a significant amount of kms had been added to the vehicle (probably to the body shop and back, and to test the shaking after - interestingly, the odometer in/out of the service invoice reads 748/748). When all was said and done, no additional services provided free of charge ("hey sorry about all this, how about we throw in a few free oil changes?). Too much time spent on an issue that never should have existed. Follow up on part of the sales person was terrible. Lots of opportunity for improvement for Capital Dodge UPDATE - dealer stated they would contact me to try and "make things right". Almost a month later, I have received no such phone call or attempt to address issues. Furthermore, the headlights of the vehicle, although now "wired" correctly, were still out of alignment. I took the vehicle to a different dealership and they did the work required. More

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Informative and professional I spoke to a sales man named Chris regarding a new vehicle for my family and I. I had many questions and concerns that Chris took care of without miss I spoke to a sales man named Chris regarding a new vehicle for my family and I. I had many questions and concerns that Chris took care of without missing a beat. Chris made me feel like he was looking out for my best interest and not just trying to make a sale. I have visited a few other dealerships and did not get a fraction of the amazing service Chris offered. I will be refering Capital to all my friends and family! More

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Amazing dealership with even better staff My husband and I went in to test drive a RAM truck. We had the pleasure of dealing with Christopher MacCuaig. Chris was amazing to deal with. He was v My husband and I went in to test drive a RAM truck. We had the pleasure of dealing with Christopher MacCuaig. Chris was amazing to deal with. He was very polite and professional and he was very knowledgeable about the truck and was able to answer all our questions. They made us feel like part of the family the minute we walked in. We will definitely be back to test drive a different vehicle before making a purchase. More

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2016 Dodge Ram 1500 Craig and Andy both listened to what my requirements were in finding the right truck to suite my needs. After a few hrs we came to an agreement and I Craig and Andy both listened to what my requirements were in finding the right truck to suite my needs. After a few hrs we came to an agreement and I had the truck I was looking for. I would recommend working with either of them to find exactly what you are looking for. Thanks Craig and Andy for all your help. More

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Outstanding Customer Service! I am looking into purchasing my first vehicle within the next couple of months. I went to a couple other dealers to browse around. The customer servic I am looking into purchasing my first vehicle within the next couple of months. I went to a couple other dealers to browse around. The customer service which I received by Christopher was amazing and stood out the most compared to the other representatives that I met with. I didn’t know much about cars but after discussing the different options with Chris that are available, he has made me feel more comfortable for when I am ready to make that first purchase. One of the best sale representatives out there! More

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Wow! awesome service Came in to look around and see the new RAM. Awesome guy, knew his stuff, not gimmicky or pushy like other dealers. Definitely be back when I am ready Came in to look around and see the new RAM. Awesome guy, knew his stuff, not gimmicky or pushy like other dealers. Definitely be back when I am ready to purchase. More

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