"Fantastic Prices and Top Notch Service"
Paul Rodrigues was fantastic with me. Not your typical salesman trying to make you buy everything. Go see him or Sales manager Chris Bowers. Great guys.
"My purchase couldn't have gone worse!!! "
- never again
It started after I picked up my car (trade in) out of storage and headed to Finch's Chev in London. On the way I got pulled over by the OPP in Tillsonburg. The officer said the plates did not belong to this car. These plates had been on that car for 17 yrs, so it seemed hard to believe. The officer spent about 30 mins on his data base trying to figure out what was going on. Next he followed me to the nearest MTO office. There I found that without my knowledge Finch's had taken ownership of my car before my traded date. Both the OPP and MTO were very good in dealing with my situation.
Called Finch's who checked and confirmed that it was their screw up. I told them I have to leave the car at the Tillsonburg MTO as it was improperly plated and couldn't be driven.
Next I called my wife to pick me up in Tillsonburg at the MTO and take me to the Finch's to get my new car.
For that 2 hours of OPP / MTO stress and my wife having to drive 40 mins to pick up and then another 30 mins into London. I got a few sorry's from Nick D'Oria
I honestly thought they would do something to try an smooth that over. But only a couple inexpensive sorry's for my time and aggregation.
Nick is very new at sales and it shows. On top of that his support through this part was nonexistent from the floor manager who ever that is. No one ever showed their face to me other the Nick.
It seems the art of keeping a customer is lost at Finch's Chev in London. I always say "spending money shouldn't be this difficult". If it is move on.... and I will.
" 100% impressed and I can't thank Craig enough."
Not too many people out there going to come in on a day off to get you on your way Craig sure did!. I highly recommend anyone buying new or used see Craig Stott. He blew me away!! I'll never in my life forget what he did for my balloons and all! Craig took real good care of me throughout the whole process! I can't thank you enough. I love my new 2018 Cruze LT Sedan and I LOVE the things you did for me more than words can say! I will always do my business with you Craig and your dealership!! I'd give them a 100 * I'm extremely impressed and I would highly recommend everyone go there.
"Overall a great experience!"
- GMC Mike
The entire staff that I dealt with were very helpful and knowledgeable. Ben Vandercammen was great to deal with. Very prompt, courteous and truly genuine. Chris Bowers was very professional and Tony Ficca was delightful to deal with and very knowledgeable answering questions. This is my second lease and I definitely look forward to dealing with this elite team again. I will recommend Ben to my family and friends because he makes getting a new vehicle stress free with his excellent demeanor and knowledge.
Other Employees Tagged:
"Used Cadillac Car Purchase"
Very informative employees. Looked after all the details with care. Offered alternatives. Made us feel valued. Will refer Craig and Chris and this dealership to our Family and Friends
Dealing with Jody in buying my newest toy was as if she were my best friend. Instantly we hit it off. During the entire bartering procedure we were both laughing and actually having fun buying/selling a car. Usually a tedious tense situation. NOT with Jody.
Other Employees Tagged:
, Maybe the wrong Chris...dunno
"Easy purchasing experience! "
We met Chris four years ago when I leased a Chevy...it was coming up to end its lease, and we remembered how kind and straight forward Chris was to deal with previously. Our family has grown and we were looking for a new Escalde ESV. Chris and Craig S went above and beyond to ensure us a phenomenal price and experience. They never rushed us or pressured us. We highly recommended this dealership, specifically Craig and Chris to anyone looking for a new vehicle! We look forward to a long relationship with these two! Thank you! Loving our new ESV!
- Ray kalia
Morgan was fantastic and an absolute pleasure to work with. Made the entire experience excellent. We will do business again. Thanks again Looking forward to the next one
- James Hanna
I purchased a new GMC Sierra 2017 and was extremely satisfied with the professional service I received from Sales Representatives Paul Rodrigues and Chris Bowers.
I started looking for a vehicle well over a year ago. I visited 10 plus dealerships. I knew what I wanted, but decided to see what else was out there. At many dealerships I left frustrated or disappointed and some were ok but I wasn't in the market for those brand vehicle, I was just window shopping. In January of this year I visited Finch Cadillac Buick GMC and met Mark Klein, a caring, helpful and hardworking salesman. Long story short. I just took delivery of my GMC Sierra on December 2nd. He worked with me for almost a year. Trying to find the perfect truck and waiting out my insurance company (who didn't want to give up the cheque to finalize the purchase). At I felt that it wasn't him just chasing a sale. His care comes through in how he works for you. It's very evident! I am thankful I met Mark and will deal with him for my next vehicle. I highly recommend Mark to anyone in the market for a new or used vehicle.