Brittany Fjellstad | Page 16

Lack of empathy We bought our truck from your dealership and have been back a few times for maintenance. My experiences have been good except for my last one. We enco We bought our truck from your dealership and have been back a few times for maintenance. My experiences have been good except for my last one. We encountered an issue with the bluetooth system so I booked a first appointment. Please note that it is quite inconvenient for us to run with only one vehicle but made the arrangements to make it work. The mechanics ran a diagnostic and reset the system advising me that if it didn't fix the problem, they would replace the part for us. Unfortunately, the reset did not fix the issue so I called to make a second appointment. I dropped my truck off the night before and the service advisor (different than the one I've been talking to) called to advise of the cost of the diagnostic. I advised him that this step had been done and the part needed to be replaced. I am surprised, the notes in my file were not read before he called. At the end of the day, I received a call to inform me that the truck was ready to pick up and that the part was ordered, I was quite shocked as I thought that the issue would have been fixed at that time. I mentioned that this was quite inconvenient and the service advisor did not seem empathic to our situation. I was expecting an apology for the inconvenience while telling me your procedures for ordering that part. Once the part was in, I was called and made arrangement for a 3rd visit. The morning of the appointment, I sat in my truck outside the service door for 5-10 minutes and noticed that nothing was moving inside, I parked my truck and I decided to go inside to drop off my key as my spouse was waiting for me, we had to drop off our child and both drive to work. The lady at the service reception was less than courteous; I guess she noticed how unhappy I was and reacted in the same way. I am happy to report that I got my truck back that night and the after service reception lady was great. I need to test my phone connection for music in the truck again as it didn't seem to work quite right. If you have any questions, please do not hesitate to contact me. More

by ANNIERACINE24 Verified Customer Verified Customer

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4x4 service light on dashboard 2014 expedition We have had some bad experiences with Northstar Ford. We are still waiting for a call back from the body shop about the paint that is peeling off our We have had some bad experiences with Northstar Ford. We are still waiting for a call back from the body shop about the paint that is peeling off our bumper. We brought the truck in for this problem 3 times now. No one calls back. The latest one is the 4x4 service light. We had them take the vehicle for a WHOLE DAY to diagnose the problem. Another day to do the work, and still the check 4x4 light is on when I picked up the vehicle. So we have to bring in our truck again for who knows how long? More

by ROCKDOC0 Verified Customer Verified Customer

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Appointment booked when mechanic on holidays. Last 2 appointments did not go well. I had an appointment at 6:30, vehicle was not looked at until 4:00. The following appointment, I had called on a Last 2 appointments did not go well. I had an appointment at 6:30, vehicle was not looked at until 4:00. The following appointment, I had called on a monday to book for friday. Needed servicing and recall fixed. When I dropped my vehicle off on the friday I was informed the recall couldn't be done because the mechanic was on holidays. Come on guys. Those folks booking appointments should not book them when mechanics are not available. So now I have to re-book an appointment to get this recall done. More

by ANITA.PRINS Verified Customer Verified Customer

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Still Stress free I have owned many vehicles and paid dearly for them all. But to be truthful experience has taught me and my wife of many years that you pay even more I have owned many vehicles and paid dearly for them all. But to be truthful experience has taught me and my wife of many years that you pay even more with the wrong dealership representing your fine purchase. NorthStar Ford has truly made me feel supported and very comfortable. It has been a pleasure dealing with them in all facets of the business so far. Very professional, very prompt service and super friendly people. Koodoos to management and all the best... More

by Rudy Daum Verified Customer Verified Customer

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I'm in a emergency situation truck died they won't look atit I have a funeral in sask on Monday the service dept was almost laughing at me I'm so upset I have a bad heart now chest pain Thanks Nortstar Ford I'll I have a funeral in sask on Monday the service dept was almost laughing at me I'm so upset I have a bad heart now chest pain Thanks Nortstar Ford I'll remember in addition I'll post on social media what you did More

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Efficient , to the point and completed Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle More

by JEHENNESSY Verified Customer Verified Customer

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Great service as usual Best thing I ever did taking up the option of the service plan when I bought my new truck - making the appointment is easy - always at the time I want Best thing I ever did taking up the option of the service plan when I bought my new truck - making the appointment is easy - always at the time I want - drop the truck off - get a call when the service is complete - pick the truck up ant a time that suits - perfect no hassle and quick More

by MARK_SHERWOOD Verified Customer Verified Customer

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Good, quick service Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quic Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quickly at less than their initial estimate. Got me back on the road, so far, so good. More

by DZALAI Verified Customer Verified Customer

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Maintenance service Great service as always! Our regular service advisor was not in today, but Fiona took great care of us! Service was quick and our time was valued! Great service as always! Our regular service advisor was not in today, but Fiona took great care of us! Service was quick and our time was valued! Always worth the drive into NorthStar! More

by FLYCHICK Verified Customer Verified Customer

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Great service Arranged service at last minute - got the appointment I wanted - drop off ( drop box) with follow up call then call to say work complete - pick was no Arranged service at last minute - got the appointment I wanted - drop off ( drop box) with follow up call then call to say work complete - pick was no fuss in an out in minutes - truck felt like it had been service all good! More

by MARK_SHERWOOD Verified Customer Verified Customer

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