Brittany Fjellstad | Page 17

Regular Service - May 2017 Well customer attended service station. Brittany explained the how the service will go and time required to collect vehicle. However, I have concern Well customer attended service station. Brittany explained the how the service will go and time required to collect vehicle. However, I have concerns with Ford Edge machine performance. Within four years from purchase, driver door sensor is damaged. It’s is a manufacturing issue, so Ford must fix. More

by SANJAYMA Verified Customer Verified Customer

Report | Print

Professional quick service I have been coming to Northstar Ford to service my F150 for the past few years and I have found it always very good, with quick professional service I have been coming to Northstar Ford to service my F150 for the past few years and I have found it always very good, with quick professional service and always having the service done in a timely matter. More

by SSNIPPA Verified Customer Verified Customer

Report | Print

willing to check in other cause on vehicle service Accepted vehicle in at short notice and willing to check on other issues on vehicle, time of completion was good, for parts and service over prized Accepted vehicle in at short notice and willing to check on other issues on vehicle, time of completion was good, for parts and service over prized More

by Tom Verified Customer Verified Customer

Report | Print

As always the service dept. did a great job I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in for was done , and kept me up to date on the work .The technician working on my truck noticed a small brake issue when test driving , I was informed of the issue by Brittany and the problem was solved and I had keys in my hand at the end of the day . The customer service I always receive is what keeps me coming back More

by PJ3 Verified Customer Verified Customer

Report | Print

Great Customer Service Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with his truck not so long ago. She went over everything with me in depth, answered any questions that I had. More

by BBERG0 Verified Customer Verified Customer

Report | Print

Very pleasant and satisfying Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty t Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty tail light section and forward it for warranty replacement approval. Also the hands free tailgate was not functioning. They asked a few important questions in a manner that did not put me on the spot or on the defensive. Received a phone call a couple of hours later with an update and arrangements for the shuttle to pick me up. Looking forward to my return visit to have the light bar replaced. More

by BLEUTY Verified Customer Verified Customer

Report | Print

Brought my car in for a tire swap, and seasonal maintenance. THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND I WAITED FOR THE SHUTTLE HOME.. SHE CALLED ME LATE AND EXPLAINED SOME OF THE FINDINGS AND WHEN I TOLD HER THAT I WANTED A SECOND OPTION, SHE WAS VERY HELPFUL. I APPRCIATE HELP BEING HELPFUL AND POLITE AND I WOULD DEFINITLY COME BACK. THIS IS A SERVICE INDUTRY AND THESE ARE ALL THE LITTLE THINGS THAT MAKE SENCE. THANK YOU. More

by ISABEL1 Verified Customer Verified Customer

Report | Print

Excellent Service Experience As is almost always the case my experience was excellent, from check in with Fiona to my shuttle ride home to the updates I receive throughout the day As is almost always the case my experience was excellent, from check in with Fiona to my shuttle ride home to the updates I receive throughout the day on the issues related to the my car to even paying and picking up my vehicle which is efficiently carried out. From top to bottom, thing get done quickly and efficiently and with smiles on the faces of everyone I deal with. More

by TLEEH Verified Customer Verified Customer

Report | Print

Really good!! A leak of head gasket (pinion seal as well as 8 additional gaskets) being replaced during one service. I think that this is exactly what has been a r A leak of head gasket (pinion seal as well as 8 additional gaskets) being replaced during one service. I think that this is exactly what has been a recall on some newer model Escapes.. Additionally, 6 weeks later a leak was noticed which resulted in the oil pan gasket replacement. I have my fingers crossed that the leaks do not materialize again but have the service records close at hand just in case. More

by UPHERE Verified Customer Verified Customer

Report | Print

Quick and professional My car went in and came back in the scheduled time alloted. Staff where friendly and courteous. This is the only place I will take my car My car went in and came back in the scheduled time alloted. Staff where friendly and courteous. This is the only place I will take my car More

by MAXXXMACFARLANE Verified Customer Verified Customer

Report | Print