Brittany Fjellstad | Page 15

First Service Appointment at Northstar Ford Calgary I recently purchased an older Ford vehicle through private sale. The vehicle is equipped with keyless entry however the person I purchased the vehicle I recently purchased an older Ford vehicle through private sale. The vehicle is equipped with keyless entry however the person I purchased the vehicle from did not know the code. Brought it to Northstar Ford in an attempt to find out the code. With some research and crawling around in the vehicle Brittany was able to provide the code to me. I followed up with booking the vehicle in for service/inspection, in which the service was again very quick and friendly. More

by Sibepuppy Verified Customer Verified Customer

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Recommended some very high cost maintenance that wasn't requ Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and o Dropped off my 2012 F150 for a tune up and to check a "leak" on the left hand turbo that had been noticed when I was previously in for a service and oil change. I was quoted a total of $6,200 to fix "oil leaks" on the turbo and various other locations on my engine. Though friendly, the service representative didn't have any answers when I asked for more information, i.e., severity of the "leaks", prioritization to help cushion the blow of the cost, i.e., what really needed to be done? (Note that I've never had to top up oil between changes nor noticed any oil in my driveway or parking spot at work). I went and got a second opinion with a mechanic I trusted and yes, I had some minor oil leakage, but nothing that would warrant wholesale replacement of the turbo and the various other components I was quoted. They shampooed the engine, and we'll check how much oil has really leaked in another two weeks. I bought my vehicle at North Star and had a decent experience, and also serviced it there periodically with good service, but this experience was too much (literally and figuratively). I won't be back. More

by Andy B. Verified Customer Verified Customer

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Very good customer service Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the qua Very polite and friendly- very good customer service- They have a good expertise and tools for troubleshooting and they are almost on time and the quality of work was perfect More

by R-YAZDANI Verified Customer Verified Customer

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Routine Service and Pre-warranty Expiry Inspection Brittany was very thorough, professional and welcoming when I checked my F150 in for service. She realized the importance of having a thorough inspect Brittany was very thorough, professional and welcoming when I checked my F150 in for service. She realized the importance of having a thorough inspection of the drive train before the warranty expired and recommended the detailed inspection package. My experience at North Star is always excellent, my expectations are almost always exceeded. We have the pre-paid maintenance package, even when non-covered work is required I believe that the pricing is fair. More

by thomasmarkr Verified Customer Verified Customer

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Friendly and Efficient It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am! Brittany was great and quickly got everything setup and explained the details of my plan! More

by KAYLA_D_MAJOR Verified Customer Verified Customer

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Always satisfied I am always happy to bring my Ford Escape 2011, to North star ford because i bought my vehicle from here and i am always very happy with the service w I am always happy to bring my Ford Escape 2011, to North star ford because i bought my vehicle from here and i am always very happy with the service work i get on my Escape. The Service worker, Brittany was extremely helpful and friendly. She kept me in the know with my last previous service work and didn't BS me in anyway. I always see improvements on my vehicle when i take it in to North Star. Thanks again for the service on the vehicle. Sergio More

by SERGIO399ABURTO Verified Customer Verified Customer

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Service My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommen My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommend this dealership to others. More

by SUSAN.MACLEAY Verified Customer Verified Customer

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First Oil Change Just get my first oil change done. Overall the service is great, fast and get it done on time. Instruction is clear. Will visit again. Just get my first oil change done. Overall the service is great, fast and get it done on time. Instruction is clear. Will visit again. More

by THREEJACK Verified Customer Verified Customer

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Great Service Northside Ford, Britney in the service department and the cashier are outstanding! No surprises just great, honest and friendly service! We drive ac Northside Ford, Britney in the service department and the cashier are outstanding! No surprises just great, honest and friendly service! We drive across town to go to Northstar. More

by D Clark Verified Customer Verified Customer

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Lug nut torquing and rear windshield washer adjustment Excellent service! I "dropped in" and my lug nuts were torqued and a problem I was having with my rear windshield washer was fixed. The service was Excellent service! I "dropped in" and my lug nuts were torqued and a problem I was having with my rear windshield washer was fixed. The service was friendly and helpful especially as it was provided on short notice. More

by MLD0 Verified Customer Verified Customer

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