Bill Coombe | Page 10

Exceptional Dealership Everyone I met and dealt with directly in this dealership were friendly, courteous and professional; especially Bill and Bounsay - I will recommend to Everyone I met and dealt with directly in this dealership were friendly, courteous and professional; especially Bill and Bounsay - I will recommend to others! Rob More

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Been going to Budds since 2012. Without exception I have had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right every time. More

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Awful Customer Service I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Ca I made an appointment through their website on a Wednesday night to test drive a used Cadillac on the upcoming Friday. I was immediately called by Cameron Ernst to schedule an appointment. I told him I would be coming from Niagara Falls and taking the day off work. Thursday evening I got a phone call and an email from Michele Field to confirm my Friday appointment. Friday morning I exchanged text messages with Cameron Ernst to again confirm my appointment to drive the Cadillac I had enquired about. When I arrived at the dealership on Friday, Cameron was busy with another customer. After a 15 minute wait,someone at the dealership finally introduced me to Bill Coombe who explained Cameron was busy and that he could assist me with the vehicle I was there to see. After several minutes of trying to find the vehicle I was there to drive, Bill informed me that Cameron had actually sold the vehicle the day prior. Knowing I was coming from an hour away and taking the day off work, Cameron Ernst had sold the vehicle the day prior and had not had the common decency to let me know. Bill could tell I was furious and apologized several times on his ignorant co-worker's behalf. Several times, Bill said he would "take care of" me due to Cameron's actions. My experience with Bill was generally positive. I found him to be friendly and accommodating while trying to find a similar vehicle for me to drive, and I would recommend him based solely on his customer service. However, when I decided on a vehicle I liked and we began to talk about the price, the absolute best he could offer to "take care of" me was to take $250 off the price. I was not impressed by this and ultimately left, which is unfortunate because I was prepared to buy a vehicle that. This has worked out in my favour however, as I have since bought a vehicle from Ken Dobbin at Brian Cullen Chevrolet in St. Catharines. Ken's customer service is light years ahead of what I experienced at Budds. Several days after my visit to Budds, I received a follow-up email form Michele Field enquiring how my visit to Budds had been. When I relayed my experience and my concerns in a reply I heard absolutely nothing back. So, to recap: -Cameron Ernst showed no respect for me or my time, and his ignorance makes this dealership worth avoiding altogether. -Bill Coombe provided good customer service and was very friendly. He did his best after being put in a tough spot by his co-worker, but take any promise he makes you with a grain of salt. -Any email form Michele Field is not worth responding to, because it appears she doesn't actually care whether you had a negative experience. More

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Seamless Team, Wonderful Experience Having found the vehicle I really wanted online, the deal was put in place over the phone and via email. Skeptical a first, as I've only ever bought Having found the vehicle I really wanted online, the deal was put in place over the phone and via email. Skeptical a first, as I've only ever bought while I was physically at a dealership, was impressed by the professionalism, honesty and connection with Bill and Rob. More

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Highly recommend this dealership,,!!,, Satisfied Customers, First time to this dealership ..We dealt with Salesmen Bill Coombe...great experience dealing with him. He was honest and we had a good time dealing w First time to this dealership ..We dealt with Salesmen Bill Coombe...great experience dealing with him. He was honest and we had a good time dealing with him.. He put us at ease. No pressure., They had a great selection of quality used vehicles..We were satisfied with our trade in value and the price of the 2017 Cadillac XT5. Car was in great shape..all the used cadillac's appeared in excellent condition .We would definitely go back there again to look for our next vehicle. We highly recommend this dealership. Cal and Kathy Petty..Cambridge Ont More

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New purchase This is our family's third purchase from Budds' (formerly Kerr Cadillac). We are always happy with the service that we are given. Thanks for a great e This is our family's third purchase from Budds' (formerly Kerr Cadillac). We are always happy with the service that we are given. Thanks for a great experience. More

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Excellent Customer Service! It was a real pleasure attending your dealership and working with Bill Coombe on the purchase of my new 2019 Buick Enclave! I highly recommend Bill It was a real pleasure attending your dealership and working with Bill Coombe on the purchase of my new 2019 Buick Enclave! I highly recommend Bill and your dealership to all! Thanks again Vince More

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We had a great experience at Budds’ Chevrolet and will definitely consider this location for our next vehicle!! Thank you to Bill and Bounsay who made this stressful big purchase an enjoyable easy experie definitely consider this location for our next vehicle!! Thank you to Bill and Bounsay who made this stressful big purchase an enjoyable easy experience. We love our new truck and couldn’t be happier. More

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Another Great Experience I am extremely thankful for Bill and Bounsay; they are a fantastic duo! I came into the dealership after being rear ended and having my car deemed a t I am extremely thankful for Bill and Bounsay; they are a fantastic duo! I came into the dealership after being rear ended and having my car deemed a total loss. I was very disappointed and hopeless. Bill and Bounsay had both helped me with my previous car, so it only seemed right to come to them again. Once I did, they made everything possible for me - even getting the same bright red car I previously had. They are also lovely people and very personable, fantastic experience overall. I am forever grateful! Thank you both. More

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Excellent in every way. I dealt with a number of sales persons, but mainly with Basil. He was a very nice person and very easy to work with. He explained everything very cl I dealt with a number of sales persons, but mainly with Basil. He was a very nice person and very easy to work with. He explained everything very clearly to me. Your business manager Rob was also very nice and easy to work with. His explanations were very clear. but not pushy. Overall my experience with Budds' was excellent. I would highly recommend this dealership to anyone. More

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