"First car, amazing experience"
From the moment Ben casually asked if he could help, I was in good hands at that dealership. Ben helped me find the perfect car for my needs and budget, which was funny because I walked in thinking "there's nothing here in my price range". I was surprised, and picked up a dream car for a dream price. Ben, along with Taylor (settling finances), and Dunja (delivering the vehicle) helped make buying my first car pain free.
"Audi Dream Car "
- Dickey, Paula
My experience with Audi Kitchener was excellent. The commitment to service and customer satisfaction was what you would expect from a premium dealership. I would highly recommend them.
"Repeat Customer "
When it became time to trade in my previous Audi on a new vehicle, Crosby Audi staff has been extremely helpful and patient during the process. I know that I am a particularly fussy individual and would not settle on a new vehicle until I found exactly what I wanted. Sales professional Ben Hoang worked with me over a period of time and continued to present me new opportunities as they became available. Ben kept me apprised of events being held at the dealership, as well as when rolling stock would be on the floor for I could come in and have a look at the physical vehicle. Ben took the time to understand my “wants” in a vehicle. The open house that Crosby’s held in November introducing the new vehicle lineup is what sealed the deal for me. Shortly after the open house, I purchased a new Q8 with the help of Ben. Little to my knowledge, the day I choose to purchase my new vehicle, was actually the Crosby Audi Family Christmas party. Ben, and the staff involved stayed late in the office and processed the transaction that evening. It was only after the sale that I found out what the staff had done and missed some of their Christmas party. Truely exceptional service!! And I am very thankful!
You must see Ben Hoang if you are looking to buy. He makes everything run smoothly and works with you to make it easy even with a busy schedule. Thank you Ben for helping me into my second Q5... love it.
Also, Steve is great in service. Makes sure everything has been completed.
"Friendly, Quick, Honest, Fair"
Leased a 2018 A4 from this dealership from Ben Hoang. Along with everyone else that handeld my lease he was very professional, quick to get back to me and understanding of my needs and the cars themselves. I bought my first car from a different audi dealership but switched to audi KW for my second due to the superior service they provided when my first (very used) car needed repairs as well as the much more honest pricing they have. Overall I've had a great experience with them so far and plan and staying with them if all continues to go as it has.
"Audi KW has switched a whole family with Audi's to Audi KW"
Over the past few years we had taken our families Audi's (Q7, A5, A4) in for some quick service randomly versus driving to our dealership that we we bought the cars from in TO. The service department bent over backwards for us especially our son's older 2010 A5. My Q7 was coming near the end of its term and was considering the Q8 or another Q7, my current dealer took weeks to get back to me about the idea. I asked Ben how close I was to be able to upgrade as my lease was expiring soon. He bent over backwards to find the truck as the first one a friend of mine bought the same night Ben had shown me that we could make this work. At the same time a troubling engine light came on with my son's A5, we had a loaner for a week as my son thought what to do, with no pressure Ben had my son in a new A4, no easy task as ever time they deciding in the specs and colour it got sold. Ben worked for a week to find the car my son wanted. Success two new Audi from Audi KW in a week. Great job to all, Ben, Dion, Steve and crew
"Such an easy and amazing experience "
Working with Ben was such a pleasure to work with to ensure I got into a car that worked for my lifestyle and stay with in my budget. He was whiling to go the extra mile just to make sure it was quick easy, and effortless.
Working with your team was such a great experience we will certainly be suggesting you all to all our friends and family! I know we will be back in your dealership soon enough to get a second Audi car for our house hold.
Andrew & Bradly Clappison
"Stress-free automobile purchase"
My experience dealing with Ben Hoang at the Audi dealership was exceptional! Ben went out of his way to enusre my complete satisfaction when purchasing my car. He is patient and always willing to answer any questions, and never disappoints. In addition to Ben's great customer service, he always has a smile on his face! I highly recommend seeing Ben for your next car purchase.
It was an awesome and pleasant experience when buying my new Audi Q5. The staff were knowledgeable, accommodating and friendly. I highly recommend Kitchener Waterloo Audi.
Over the years I've been conditioned to expect a sub par experience.
Benjamin was professional and friendly and genuine.
Can't ask for anything more!