Arnaldo Perez
Arnaldo Perez at Big Star Hyundai

Arnaldo Perez

Finance Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

3.9
15 Reviews
3.9

15 Reviews

Write a Review

15 Reviews of Arnaldo Perez

May 15, 2024

Dealership Rating
Employee Rating

Very long process! Difficult to finally get them to reveal interest rate they were using. Wanted to leave multiple times because wait time was unreasonable. Salesman More

by CLAVERGNE5360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mo Shurafa

May 16, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

April 28, 2024

Dealership Rating
Employee Rating

I guess you could say we like this place: We just bought ANOTHER Hyundai from them...our fourth one! The sales process has been streamlined. We were impressed. Mo did a great job helping us out, as u More

by kittybock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa, Adrian Chapa

Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 27, 2024

Dealership Rating
Employee Rating

They are very nice Clean place good custer service and every helpful there no other place I would go More

by reginavasquez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 25, 2024

Dealership Rating
Employee Rating

I was so pleasantly surprised. I came in and was approved and out in 2 hours. MO WAS AMAZING! I was so happy with my purchase and I still am. Friendly, courteous and professional. More

by mpaINTER45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa

Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 17, 2024

Dealership Rating
Employee Rating

The dealership looked really nice. Everyone was so nice. Rose was especially great! I don’t think I would of got the car if it wasn’t for rose. More

by DESALYNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rose

Apr 18, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 02, 2024

Dealership Rating
Employee Rating

I love their dealership they get you in they get you options. They tell you off top which you’re eligible for. They don’t try to put you in anything they they try to put you in something that you want. More

by alexiusbolding0823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

February 11, 2024

Dealership Rating
Employee Rating

Loved the attention right away of us being there,worked diligently to get the rice right for my pocket book this I was able to drive away in a brand new car,thks for making my experience a good one with l More

by ramonaking01954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Hernandez

Feb 12, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

December 20, 2023

Dealership Rating
Employee Rating

I purchased a used car from this dealership in October. We signed the papers and paid cash for the vehicle. They didn’t deliver the vehicle on time claiming they were working on their famous 121 point insp More

by Single mom taken advantage of
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 20, 2023

Big Star Hyundai responded

Thank you for your review and your business. I am disappointed to hear that you feel that you received anything less than a 5-star experience. Please email me your best contact information to gabrielc@bigstarhyundai.com. I would like to get personally involved to ensure your highest level of satisfaction. Gabreil Cruz, General Sales Manager.

November 25, 2023

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Employee Rating

My experience was great as usual. This is my second vehicle that I have purchased from here and each time has been a breeze. More

by CJAMESE84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Chairis

Nov 28, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

October 23, 2023

Dealership Rating
Employee Rating

I bought a 2018 ford fusion and on the way home the tire pressure light came on. I filled with air so no big deal. The next day my daughter pointed out that the seatbelt on the drivers side rear was detache More

by mlthax831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Eric Chairis

Oct 27, 2023

Big Star Hyundai responded

Thank you for your review. Sorry to hear that feel that your service experience with us was below expectations. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please reach out to me directly with the goal of a quick resolution. Kohl Young, Service Director, kohly@bigstarhyundai.com

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