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Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln

Anthony Thurman Jr

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
149 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

9 yrs, 2 mos

4.9

149 Reviews

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149 Reviews of Anthony Thurman Jr

October 09, 2025

Dealership Rating
Employee Rating

The service at Klaben Ford is fantastic. They go above and beyond to make sure every customer is completely satisfied. I know when I drive into the service area, I'm going to have a wonderfu More

by MOON9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French

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October 09, 2025

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Employee Rating

Have been going to Klaben Ford for over 20 years. . Their service department is top notch and Joe French has always taken great care of me. More

by MOON9777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French

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October 08, 2025

Dealership Rating
Employee Rating

I did this survey twice already in the last five days thank you very much More

by mhoffa984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Michael Van Hoose, Rob Simon, Steve Sigmund, Jeremy Webster, Brandon Bart

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October 06, 2025

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Employee Rating

Friendly ,convenient ,affordable and quick scheduling, knowledgeable staff and friendly environment with accommodations for customers More

by mhoffa984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Michael Van Hoose, Rob Simon, Jeremy Webster, Brandon Bart, Dylan Becker , Jennifer Switzer

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October 04, 2025

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Employee Rating

Most outstanding customer service department in Ohio! Highly recommend anyone to service their car there and also purchase a car from Klaben! More

by VIOLET.SPAGNOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

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September 07, 2025

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Employee Rating

Very helpful and friendly. Goes above and beyond to assist with making sure your car buying experience is simple and smooth More

by cierra251990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christine Klaben, Jennifer Bowen, Bo Stewart

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August 15, 2025

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Employee Rating

Service is always friendly and outstanding at Klaben. Anthony was great as usual. Highly recommend. More

by vladan321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 13, 2025

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Employee Rating

25000 miles and I need new tires, not at all pleased with this. This will figure in on next vehicle More

by fvaudrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the honest as well as candid feedback. We share this with our entire team and reflect on its content for key takeaways allowing us to empathize and then apply to our customer first business model. After reading your comments and reviewing your file, there were some questions raised for us to review, look further into and provide further explanation on. I’m sorry I was unable to reach you by phone/text today. Might I have a few more minutes of your time at your convenience to gain additional insight and work towards a resolve you are comfortable with? We look forward to restoring your confidence in your investment, not just with your vehicle, but the Klaben team. Thank you again for your feedback. I and the entire Klaben team remain at your service. Tom Alcorn – talcorn@klaben.com

August 12, 2025

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Employee Rating

Thanks for fitting in both our vehicles back to back to make it convenient for us with our busy schedules. More

by Bob15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 08, 2025

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Employee Rating

We truly enjoyed our experience at Klaben Ford Lincoln in Kent, Ohio. We highly recommend this dealership for its service department, new car inventory, and sales department. This was our fourth lincoln purc More

by TERESALUCAS72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Klaben, Kyle Crowe, Gary Iuliano, Justin Fisher

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