Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln
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Anthony Thurman Jr | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
48 Reviews

Dealership Experience

10 mos

Industry Experience

7 yrs, 9 mos

5.0

48 Reviews

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48 Reviews of Anthony Thurman Jr

February 26, 2024

Dealership Rating
Employee Rating

The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

February 25, 2024

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I’m satisfied with the service that Klaben’s been doing for me in the last 7 years. More

by myrsmrvn
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us and your 4-Star rating reflects a good experience. It also indicates we did not provide you with the level of experience you deserve during each and every visit. Based on some of your marks left we let you down in length of time to complete your service. Your time is important to us and we did not show that during your recent visit, no excuses. I enjoyed meeting you over the phone and your additional insight provided us with excellent content for reflection and discussion. Your kind words about Anthony have been shared and celebrated with him and his team. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com – (216)337-1005

February 23, 2024

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The best Ford dealership I have ever dealt with ! Staff and service is top notch ! More

by exceltoss
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Klaben, Gavin Fano

February 22, 2024

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Was very helpful , fast efficient , and very understanding with great customer service . I highly recommended. Great job ! More

by Destiny
Service Price Transparency
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Recommend Dealer
Yes

February 21, 2024

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Mona is very friendly and efficient. She made sure I knew what was done on my Bronco and that I knew about the complimentary wash! We will keep bringing our vehicles to her at Klaben! T More

by Lou
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

February 18, 2024

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My service rep was Anthony. He was very professional and took excellent care of my concerns. He took care of getting me a loaner car right away . Very pleasant and professional. More

by lkestrel7
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Recommend Dealer
Yes

February 15, 2024

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The customer service is wonderful. Never have a problem. They go above and beyond for a customer satisfaction. More

by michelle.dame80
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

February 10, 2024

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I came in without an appointment because I needed an oil change and Anthony came to my car and took care of what I needed. Got me right in. Thank you Anthony. More

by Radical777
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline

February 09, 2024

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Service rep Anthony was great. Provided me the convenience of a loan so that I could go to work while my vehicle was being service. Great customer service experience More

by shurrells
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Klaben

February 08, 2024

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Employee Rating

I was greeted and helped immediately. Anthony was wonderful and was able to get me in the very same day I called for assistance. Everyone was pleasant and helpful. I am a new Lincoln ca More

by K. Cuyahoga Falls
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Recommend Dealer
Yes
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